Job summary
Applications for this role are encouraged from people with understanding, commitment and passion to working in partnership with service users, carers and a wide range of staff. With this broad input the Patient and Carer Experience and Engagement Lead will ensure service users and carers have a string and influential voice that supports service development and improvement, We require an individual with a comprehensive understanding of the patient and carer experience, awareness of current policy drivers, the realities of service delivery and excellent leadership skills to engage and influence. Informal contact is encouraged if you are interested in this important role.
Main duties of the job
This role will capture patient and service users experience, strengthen and support engagement, contribute to clinical governance and organisational learning and be integral to service development and the transformation agenda. The role will be supported with strong collegial relationships and partnerships, including the Trust's Recovery Lead, Recovery College and Transformation Team.
About us
At Camden and Islington NHS foundation trust our staff and service users have worked closely to create a set of values that make sure people who use our services get the best possible chance of a rapid recovery.
We have 3 key priorities which are:
Early and Effective Intervention,
Helping People to Live Well
Research and Innovation
The cultural pillars that help us achieve our key priorities are:
We value each other
We are empowered
We keep things simple
We are connected
By coming to work at Camden and Islington NHS Foundation Trust you will be joining a Trust with a national reputation for research, where services recognise that research underpins its commitment to providing high quality and innovative clinical care.
Job description
Job responsibilities
This role will capture patient and service users experience, strengthen and support engagement, contribute to clinical governance and organisational learning and be integral to service development and the transformation agenda. The role will be supported with strong collegial relationships and partnerships, including the Trust's Recovery Lead, Recovery College and Transformation Team.
Kindly have a look at the attached Job Description(JD) for detailed job description and main responsibilities.
Job description
Job responsibilities
This role will capture patient and service users experience, strengthen and support engagement, contribute to clinical governance and organisational learning and be integral to service development and the transformation agenda. The role will be supported with strong collegial relationships and partnerships, including the Trust's Recovery Lead, Recovery College and Transformation Team.
Kindly have a look at the attached Job Description(JD) for detailed job description and main responsibilities.
Person Specification
Qualification and Expereince
Essential
- Related academic qualification or equivalent experience
- High level understanding of key pollicy drivers in MH servives
- Experience working in health or socila care settings
- Group facilitation expereince and skill
- Experience running pt surveys and pt expereince projects
Knowl, Skills and Abilities
Essential
- Able to communicate high level and sensitive information within and external to the Trust
- Understanding of confidentiality requirements
- Highly developed skills and awareness when involved in complex, sensitive or distressing situations
- Critical Appraisal and Analysis skills
Other skills and characteristics
Essential
- Able to manage resources
- Demonstrates professional resilience and actively seeks support when required
- IT and writing skills
- Presentation skills and confidence
Person Specification
Qualification and Expereince
Essential
- Related academic qualification or equivalent experience
- High level understanding of key pollicy drivers in MH servives
- Experience working in health or socila care settings
- Group facilitation expereince and skill
- Experience running pt surveys and pt expereince projects
Knowl, Skills and Abilities
Essential
- Able to communicate high level and sensitive information within and external to the Trust
- Understanding of confidentiality requirements
- Highly developed skills and awareness when involved in complex, sensitive or distressing situations
- Critical Appraisal and Analysis skills
Other skills and characteristics
Essential
- Able to manage resources
- Demonstrates professional resilience and actively seeks support when required
- IT and writing skills
- Presentation skills and confidence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
