Job summary
We are looking to recruit an Administration Assistant/Receptionist, who will work across and be trained in our Community Mental Health Receptions.
The role would be ideal for those with experience of patient and service user contact, an excellent telephone manner and a strong administration focus. Comprehensive training will be provided to the right person.
The administration assistant will support delivery of clerical support to a range of identified clinical services, prioritising and managing own workload using the workflow management system to respond to work activities, customer queries, responding to correspondence.
The administration assistant will provide support for:
- Trust receptions at designated Community sites
- General administration support for defined community based clinical services
Closing date: 21st July 2024Shortlisting: w/c 22nd July 2024Interview date: 6th August 2024
Main duties of the job
The Administration Assistant/ Receptionist role will provide an efficient, effective and high quality administrative support to health and social care professionals and service users/patients within a community based or district wide team.
- Reception roles are within Community Health Centre's
- Admin Hub roles are within admin office environment
- All successful candidates will be required to travel.
We have x2 positions for (approx) 22.5 hours per week core hours of 9am - 5pm daily, however flexibility to these hours will be a requirement where reception cover is needed dependent on the needs of the site.
Hub Office Bases: Horton Park BD7 & Meridian House BD21
Community Receptions Sites: - Meridian House Keighley BD21 4AD,
- Somerset House Shipley BD18 3BP,
- Waddiloves Queens Road BD8 7BT
- Horton Park HC Level 3 BD7 3EG
- Fieldhead Business Centre BD7 1LG
- Craven Centre Skipton BD23 2RJ
Take a look at an insight into working in admin services:
https://youtu.be/Qq0pg4tGUQ0?si=rdaW6wZqu7kBRVdJ
About us
Everything we do is underpinned by our core values: -We Care - We act with respect and empathy, and always value differenceWe Listen - We understand people's views and respond to their individual needsWe Deliver - We develop and provide excellent services and support our partnersWe will consider a variety of flexible working arrangements to enable staff to balance their work and home lives and support staff by offering a fantastic range of benefits including :Increase mileage rates for > 3500A wide range of health and wellbeing support packagesA range of internal and external development and learning opportunitiesPlus many more.We are also proud to pledge our support to the Armed Forces and hold a Bronze Award in the Defence Employer Recognition Scheme.BDCFT is dedicated to environmental and social sustainability by delivering on the commitments within our Green Plan. All staff are actively encouraged and supported to participate in training and to identify and implement sustainable quality improvement across all service areas and activities.The Trust reserves the right to close this position early if a significant number of applications are received.
Job description
Job responsibilities
Please read the attached Job description and person specification for more details about this role.Right to Work in the UKPrior to your appointment you will be asked to provide confirmation of your right to work and reside in the UK. During your continued employment with the Trust, you have a personal responsibility to notify your manager as soon as possible should there be any changes to your right to work status.Regrettably, if the role is not eligible for sponsorship under the Trusts eligibility criteria, the Trust are unable to extend your employment beyond the expiration of your current visa. The Trust is not responsible or liable for ensuring that your employment continues after this period.As a condition of continuous employment, it essential you maintain the legal right to work in the United Kingdom throughout the duration of your employment with Bradford District Care NHS Foundation Trust (BDCFT). Any change in your right-to-work status, including but not limited to visa expiration, revocation, or denial of renewal, may impact your eligibility for employment with the Trust. It is your responsibility to promptly inform your Line Manager of any changes in your right-to-work status immediately and to provide necessary documentation for verification purposes. Failure to obtain or renew your visa in a timely manner is a breach of employment conditions and will result in termination of your employment. We appreciate your attention to this matter and your commitment to fulfilling this requirement promptly
Job description
Job responsibilities
Please read the attached Job description and person specification for more details about this role.Right to Work in the UKPrior to your appointment you will be asked to provide confirmation of your right to work and reside in the UK. During your continued employment with the Trust, you have a personal responsibility to notify your manager as soon as possible should there be any changes to your right to work status.Regrettably, if the role is not eligible for sponsorship under the Trusts eligibility criteria, the Trust are unable to extend your employment beyond the expiration of your current visa. The Trust is not responsible or liable for ensuring that your employment continues after this period.As a condition of continuous employment, it essential you maintain the legal right to work in the United Kingdom throughout the duration of your employment with Bradford District Care NHS Foundation Trust (BDCFT). Any change in your right-to-work status, including but not limited to visa expiration, revocation, or denial of renewal, may impact your eligibility for employment with the Trust. It is your responsibility to promptly inform your Line Manager of any changes in your right-to-work status immediately and to provide necessary documentation for verification purposes. Failure to obtain or renew your visa in a timely manner is a breach of employment conditions and will result in termination of your employment. We appreciate your attention to this matter and your commitment to fulfilling this requirement promptly
Person Specification
Qualifications
Essential
- Level 2 qualification in relevant field or equivalent level of Experience. (e.g. GCSE A-C or NVQ Level 2)
Experience
Essential
- Data inputting experience
- Experience of general office duties
- Experience of call handling/switchboard
- Customer service experience
Desirable
- Experience of working in a busy administrative role.
- Experience of front of house customer facing
- Experience of dealing with petty cash.
Knowledge
Essential
- Understanding Confidentiality and how to maintain this
- Knowledge of office systems and processes
- Working knowledge of Microsoft Office software
- Knowledge of receiving visitors/telephone callers and taking accurate messages
Skills
Essential
- Able to communicate well, verbally and written (articulate, meaningful, legible and appropriate to the audience)
- Numerate - to be able to undertake basic calculations/information
- Ability to prioritise workload and work on own initiative within procedures and with supervision
- Ability to work as part of a team, sharing knowledge and training
- Can demonstrate attention to detail
- Ability to use and maintain office systems
- Ability to word process documents and complete information accurately
Attitude/Approach
Essential
- To build rapport, engage and develop positive relationships.
- Positive, motivated and enthusiastic.
- Courteous and sensitive to others needs or feelings.
- Punctual and Professional.
- Flexible in approach to supporting colleagues and the service.
- To take responsibility for self.
Person Specification
Qualifications
Essential
- Level 2 qualification in relevant field or equivalent level of Experience. (e.g. GCSE A-C or NVQ Level 2)
Experience
Essential
- Data inputting experience
- Experience of general office duties
- Experience of call handling/switchboard
- Customer service experience
Desirable
- Experience of working in a busy administrative role.
- Experience of front of house customer facing
- Experience of dealing with petty cash.
Knowledge
Essential
- Understanding Confidentiality and how to maintain this
- Knowledge of office systems and processes
- Working knowledge of Microsoft Office software
- Knowledge of receiving visitors/telephone callers and taking accurate messages
Skills
Essential
- Able to communicate well, verbally and written (articulate, meaningful, legible and appropriate to the audience)
- Numerate - to be able to undertake basic calculations/information
- Ability to prioritise workload and work on own initiative within procedures and with supervision
- Ability to work as part of a team, sharing knowledge and training
- Can demonstrate attention to detail
- Ability to use and maintain office systems
- Ability to word process documents and complete information accurately
Attitude/Approach
Essential
- To build rapport, engage and develop positive relationships.
- Positive, motivated and enthusiastic.
- Courteous and sensitive to others needs or feelings.
- Punctual and Professional.
- Flexible in approach to supporting colleagues and the service.
- To take responsibility for self.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
