Job summary
We are committed to providing high quality care for the people of Bradford, Airedale and Craven. Are You?As a provider of care for people of all ages who have mental and/or community health needs we are dedicated to providing a high-quality service, close to where people live and as much as possible tailored to an individual's needs.
Bradford District Care NHS Foundation Trust's (BDCFT's) Patient Safety, Compliance and Risk function sits within the Directorate of Nursing and is comprised of distinct but inter-related teams:
- Patient Safety
- Patient Advice and Complaints
- Patient Experience and Involvement
- Risk Management and Clinical Audit
- Quality Assurance
- Legal services
The Patient Safety team is required to set the strategic direction for patient safety, to deliver on reactive and proactive aspects of patient safety improvement work and to deliver education and training to enable and support front line staff to keep patients and staff safer.
Main duties of the job
The job purpose for the Patient Safety Investigator is to lead Patient Safety Incident Response and Complaints investigations and reviews within the Trust. The key objective of the investigation is to identify underlying system factors that contributed to an incident, complaint or patient safety event. These findings are then used to identify effective, sustainable improvements by combining learning across multiple patient safety incident investigations and other responses into a similar incident type.
The Investigator will work in line with Being Open and Duty of Candour principles, ensuring appropriate investigation/review methodology and systems-based approach to support the Trust's patient safety improvement work. This includes developing a culture of continuous learning and improvement and one where staff feel psychologically safe to raise patient safety concerns; by ensuring responses to incidents and complaints are compassionate, effective, fair and consistent. The postholder will also support the process of learning from incidents, complaints and audit outcomes and ensure these inform organisation wide improvement programmes and learning and development activities.
The post holder is accountable to the Senior Patient Safety Manager and will be required to deputise for them.
About us
Bradford District Care Trust is an award-winning Trust that provides a range of innovative services that have been recognised as best practice nationally. As a provider of care for people of all ages who have mental and/or community health needs we are dedicated to providing a high-quality service, close to where people live and as much as possible tailored to an individual's needs.
The Trust's purpose is to create connected communities and help people to feel as healthy as they can be at every point in their lives and our vision is to connect people to the best quality care, when and where they need it and be a national role model as an employer and provide our staff with the best place to work.
Everything we do is underpinned by our core values: - We Care, We Listen, We Deliver
We Care - We act with respect and empathy, and always value difference
We Listen - We understand people's views and respond to their individual needs
We Deliver - We develop and provide excellent services and support our partners
Job description
Job responsibilities
The postholder will be required to:
- Undertake Patient Safety Incident Response and Complaints investigations and reviews as per NHS Frameworks and regulations.
- Lead and coordinate investigations and other types of incident response and provide high quality, comprehensive, concise, and unbiased reports within the allocated timescale.
- Engage and collaborate with internal staff involved in the incident/complaint, staff who are experts in their field and with external staff from other agencies, using a wide range of investigative methodologies and approaches.
- Ensure compassion, empathy and support are demonstrated throughout all investigations for service users, carers, staff, and colleagues.
- Use relevant documentation to analyse findings e.g. policy, protocol, training records etc, to use the data collected to complete a comprehensive report, using a systems based approach
- Ensure the findings and recommendations of the report are discussed and agreed with the responsible managers prior to submitting the report for approval.
- Ensure the investigation/response is conducted with consideration of the following:
- Consent
- Confidentiality
- Data protection
- Freedom of information
- Safeguarding Adults
- Safeguarding Children
- Undertake external investigations as appropriate.
- Work collaboratively with HM Coroners Office and relevant internal/external legal services to ensure that comprehensive, high quality information is submitted to the HM Coroner within expected timeframes
- Liaise with HM Coroners departments and attend HM Coroners Inquests as directed to provide evidence on the findings of investigations.
- Work with clinical and operational colleagues
- Encourage a philosophy of continuous improvement and learning from incidents amongst staff and colleagues.
- Deputise for the Senior Patient Safety Manager in their absence, including occasionally chairing meetings and forums as required in line with agreed terms of reference.
- Meet with service user/family/carer in line with the Being Open policy, signpost them to other services as appropriate, including them as part of the investigation process.
- Keep family engaged and up to date on the progress of the investigation and sharing the findings of the investigation as part of the Being Open Process
- Ensure staff are aware of how to access support.
- Contribute to the management of the process for ensuring themes and trends from all Patient Safety Incidents and Complaints are identified and triangulated to Trust, Service and Directorate work programmes and occurrence and prevalence of incidents is monitored over time for evidence of change and improvement.
- Engage in a system for providing early warnings of emerging incident clusters, themes, issues which may indicate an ongoing risk for patients, service users or staff and bring these to the attention of the Deputy Director of Nursing and Specialist Services and the Deputy Chief Executive
- Share the findings of investigations and reviews with relevant parties and stakeholders.
- Contribute to sharing learning to support the Patient Safety and Learning Group agenda.
- Attend Quality and Governance meetings to share findings.
- Contribute to sharing learning from patient safety incidents, complaints, and audit outcomes.
- Contribute to providing information to the National Confidential Inquiry into Suicide and Safety in Mental Health
- Analyse information from external sources to ensure the Trust learns from other reports and agencies.
For further details refer to the Job Description Closing: 02 July 2023
Shortlist: 03 July 2023
Interview: 11 July 2023
Job description
Job responsibilities
The postholder will be required to:
- Undertake Patient Safety Incident Response and Complaints investigations and reviews as per NHS Frameworks and regulations.
- Lead and coordinate investigations and other types of incident response and provide high quality, comprehensive, concise, and unbiased reports within the allocated timescale.
- Engage and collaborate with internal staff involved in the incident/complaint, staff who are experts in their field and with external staff from other agencies, using a wide range of investigative methodologies and approaches.
- Ensure compassion, empathy and support are demonstrated throughout all investigations for service users, carers, staff, and colleagues.
- Use relevant documentation to analyse findings e.g. policy, protocol, training records etc, to use the data collected to complete a comprehensive report, using a systems based approach
- Ensure the findings and recommendations of the report are discussed and agreed with the responsible managers prior to submitting the report for approval.
- Ensure the investigation/response is conducted with consideration of the following:
- Consent
- Confidentiality
- Data protection
- Freedom of information
- Safeguarding Adults
- Safeguarding Children
- Undertake external investigations as appropriate.
- Work collaboratively with HM Coroners Office and relevant internal/external legal services to ensure that comprehensive, high quality information is submitted to the HM Coroner within expected timeframes
- Liaise with HM Coroners departments and attend HM Coroners Inquests as directed to provide evidence on the findings of investigations.
- Work with clinical and operational colleagues
- Encourage a philosophy of continuous improvement and learning from incidents amongst staff and colleagues.
- Deputise for the Senior Patient Safety Manager in their absence, including occasionally chairing meetings and forums as required in line with agreed terms of reference.
- Meet with service user/family/carer in line with the Being Open policy, signpost them to other services as appropriate, including them as part of the investigation process.
- Keep family engaged and up to date on the progress of the investigation and sharing the findings of the investigation as part of the Being Open Process
- Ensure staff are aware of how to access support.
- Contribute to the management of the process for ensuring themes and trends from all Patient Safety Incidents and Complaints are identified and triangulated to Trust, Service and Directorate work programmes and occurrence and prevalence of incidents is monitored over time for evidence of change and improvement.
- Engage in a system for providing early warnings of emerging incident clusters, themes, issues which may indicate an ongoing risk for patients, service users or staff and bring these to the attention of the Deputy Director of Nursing and Specialist Services and the Deputy Chief Executive
- Share the findings of investigations and reviews with relevant parties and stakeholders.
- Contribute to sharing learning to support the Patient Safety and Learning Group agenda.
- Attend Quality and Governance meetings to share findings.
- Contribute to sharing learning from patient safety incidents, complaints, and audit outcomes.
- Contribute to providing information to the National Confidential Inquiry into Suicide and Safety in Mental Health
- Analyse information from external sources to ensure the Trust learns from other reports and agencies.
For further details refer to the Job Description Closing: 02 July 2023
Shortlist: 03 July 2023
Interview: 11 July 2023
Person Specification
Qualifications
Essential
- oLeadership/management qualification or equivalent experience
- oPost graduate qualification /evidence of study at post graduate level in clinical risk
- oRegistered Healthcare Professional or relevant experience of working alongside and influencing the practice of clinicians.
Desirable
- oTeaching qualification
- oTraining in Being Open
- oLeadership/management qualification or equivalent experience
- oEvidence of study at Masters level
- oTrained in Investigations and/or Patient Safety incident response methodologies
Experience
Essential
- oOver two years clinical leadership/management experience
- oExperience of undertaking patient safety incident/complaint investigations
- oEvidence of ability to undertake complex investigations and produce high quality reports
- oMinimum of five years of ongoing clinical practice experience or influencing the practice of clinicians within health services
- oExperience in the handling of confidential information and dealing with confidential issues
- oExperience in the use of Microsoft office packages i.e. word, excel, power point
Desirable
- oImplementing investigation systems and methodologies
- oExperience of staff management
- oExperience of using electronic information
- oProven track record of change management and problem solving
- oMinimum of five years of ongoing clinical practice experience or influencing the practice of clinicians within health services
- oExperience in the use of Microsoft Office Packages egg Word, Excel
Person Specification
Qualifications
Essential
- oLeadership/management qualification or equivalent experience
- oPost graduate qualification /evidence of study at post graduate level in clinical risk
- oRegistered Healthcare Professional or relevant experience of working alongside and influencing the practice of clinicians.
Desirable
- oTeaching qualification
- oTraining in Being Open
- oLeadership/management qualification or equivalent experience
- oEvidence of study at Masters level
- oTrained in Investigations and/or Patient Safety incident response methodologies
Experience
Essential
- oOver two years clinical leadership/management experience
- oExperience of undertaking patient safety incident/complaint investigations
- oEvidence of ability to undertake complex investigations and produce high quality reports
- oMinimum of five years of ongoing clinical practice experience or influencing the practice of clinicians within health services
- oExperience in the handling of confidential information and dealing with confidential issues
- oExperience in the use of Microsoft office packages i.e. word, excel, power point
Desirable
- oImplementing investigation systems and methodologies
- oExperience of staff management
- oExperience of using electronic information
- oProven track record of change management and problem solving
- oMinimum of five years of ongoing clinical practice experience or influencing the practice of clinicians within health services
- oExperience in the use of Microsoft Office Packages egg Word, Excel
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
