Mental Health Practitioner

Cambridgeshire Community Services NHS Trust

The closing date is 09 April 2025

Apply for this job

Job summary

An exciting opportunity has arisen in the Mental Health Advice, Support and Access team her in Just One Number. We are looking for a Band 5 nurse or allied health professional, to join our dynamic and innovative team - 0.8 WTE (30hrs) We triage all non-emergency mental health requests for support for 0> 25yrs, in Norfolk and Waveney. Identifying the best pathways and sources of support. We are looking for an individual who is flexible and adaptable, friendly and able to engage with families and young people to understand their needs and how best to meet them. This is an office-based role, where you will work directly with peers and other mental health professionals. We will be looking to extend our offers to provide single session interventions and continue to build on our knowledge and network of Mental Health system providers. For the right candidate, we will provide preceptorship and support. It is a rewarding role in a developing service that is making a difference to the mental health of children and young people.

Main duties of the job

To have clinical expertise in the mental and emotional health needs of children, young people, and their families, (covering 0-25 years of age) and be able to elicit information from professionals, carers and young people to support full triage via telephone and other forms of digital technology which enable timely clinical decisions to be made.

To have a robust understanding of local emotional health providers and be able to give children, young people and their families and referrers appropriate advice and guidance and as needed make appropriate referrals and support colleagues to make referrals to the appropriate service.

To have knowledge of child and young people's mental health needs. This will involve information gathering, analysing information including providing risk management and safety planning, with children, young people, parents, teachers and being an active link for other stakeholders such as schools, GPs, mental health, and voluntary sector organisations.

To develop skills and confidence to support colleagues within the wider Just One Number service, especially in understanding of current mental health needs of children and young people, and to provide information on managing risk and care planning.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Date posted

26 March 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

448-NCYP-7091065

Job locations

Just One Number

Unit 3 Cringleford Business Centre

Norwich

NR4 6AU


Job description

Job responsibilities

1. To develop skills to contribute to production and maintenance of digital resources on the Just One Norfolk websites and promote of these within JON and with other stakeholders allowing the identification of appropriate use of self-help material and understanding when further clinical assessment is indicated.

2. Use Data to support measures to monitor effectiveness and establish outcomes and share these within JON, CCS and NSFT.

3. Uphold the professional code of conduct for the Nurse, Midwife and Health Visitor, including maintaining confidentiality and maintaining registration in line with the NMC or appropriate governing body. Or other relevant professional councils dependent on core qualifications such a allied health care professionals OT. SW

4. Under the Supervision of a specialist practitioner supporting clinical decisions and demonstrate a high level of clinical understanding. Follow the robust clinical risk management processes that are in place and contribute to ensuring they are adhered to within JON.

5. Demonstrate that evidence is translated into sound clinical practice.

6. To maintain a clinical profile being visible, accessible and approachable to staff, stakeholders and the public. To ensure that open and honest communication channels are sustained.

7. Support staff within Just One Number and wider services to fully understand and use agreed clinical pathways, system agreements and standard operating procedures to ensure the most appropriate and safest outcome for the CYP.

8. Ensure the voice of the child and young person is pivotal in all aspects of clinical practice and development.

9. Act as a mentor to students in line with NMC requirements for Registered Nurses including attending annual mentor updates and evidence for Triennial Review, or in line with other allied health care professionals as required

10. Participate in recruitment, selection, and induction of junior staff.

Communication

1. Reports and is accountable directly to Team Lead and Clinical Lead for mental health.

2. To establish positive and effective internal and external working relationships.

3. The post holder is required to utilise a wide range of communication skills and will be required to sensitively communicate on complex issues to a wide range of audiences, including children, young people, parents and schools and other organisations, in order to inform and influence clinical decisions.

4. Use sophisticated communication skills to impart difficult or unwelcome news to patients and staff for example complaints, patients experience,

5. To maintain necessary communications and liaison with all members of the Just One Number Team.

6. To maintain regular contact with the Line Manager and participate in clinical supervision, line management and other relevant meetings

People Management

1. Development of junior staff

2. Maintaining own professional development and requirement to take part in appraisal and KSF process

Clinical and Practice Governance

1. Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.

2. Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.

3. The post holder must adhere to the Trust risk assessment and risk management processes

4. The post holder must adhere to infection control policies and procedures

5. Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust.

6. The post holder must participate in clinical and other audits as required

7. Provide patients and their families /carers with information on standards they should expect from the team.

8. Participate in clinical supervision on a regular basis

9. The post holder is required to participate in relevant emergency preparedness process for their team.

General

The post holder must at all times carry out their duties with regard to Cambridgeshire Community Services NHS Trust Workforce Diversity and Inclusion Policy.

To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors and staff.

All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures.

This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust.

If this post is subject to the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975 the following must be included in the job description.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975 and as such it will be necessary for a submission for Disclosure of Barring Service to be made to check for any previous criminal convictions. Cambridgeshire Community Services NHS Trust is committed to the fair treatment of its staff, potential staff or users in line with its equal opportunities policy and policy statement on the recruitment of ex-offenders.

Job description

Job responsibilities

1. To develop skills to contribute to production and maintenance of digital resources on the Just One Norfolk websites and promote of these within JON and with other stakeholders allowing the identification of appropriate use of self-help material and understanding when further clinical assessment is indicated.

2. Use Data to support measures to monitor effectiveness and establish outcomes and share these within JON, CCS and NSFT.

3. Uphold the professional code of conduct for the Nurse, Midwife and Health Visitor, including maintaining confidentiality and maintaining registration in line with the NMC or appropriate governing body. Or other relevant professional councils dependent on core qualifications such a allied health care professionals OT. SW

4. Under the Supervision of a specialist practitioner supporting clinical decisions and demonstrate a high level of clinical understanding. Follow the robust clinical risk management processes that are in place and contribute to ensuring they are adhered to within JON.

5. Demonstrate that evidence is translated into sound clinical practice.

6. To maintain a clinical profile being visible, accessible and approachable to staff, stakeholders and the public. To ensure that open and honest communication channels are sustained.

7. Support staff within Just One Number and wider services to fully understand and use agreed clinical pathways, system agreements and standard operating procedures to ensure the most appropriate and safest outcome for the CYP.

8. Ensure the voice of the child and young person is pivotal in all aspects of clinical practice and development.

9. Act as a mentor to students in line with NMC requirements for Registered Nurses including attending annual mentor updates and evidence for Triennial Review, or in line with other allied health care professionals as required

10. Participate in recruitment, selection, and induction of junior staff.

Communication

1. Reports and is accountable directly to Team Lead and Clinical Lead for mental health.

2. To establish positive and effective internal and external working relationships.

3. The post holder is required to utilise a wide range of communication skills and will be required to sensitively communicate on complex issues to a wide range of audiences, including children, young people, parents and schools and other organisations, in order to inform and influence clinical decisions.

4. Use sophisticated communication skills to impart difficult or unwelcome news to patients and staff for example complaints, patients experience,

5. To maintain necessary communications and liaison with all members of the Just One Number Team.

6. To maintain regular contact with the Line Manager and participate in clinical supervision, line management and other relevant meetings

People Management

1. Development of junior staff

2. Maintaining own professional development and requirement to take part in appraisal and KSF process

Clinical and Practice Governance

1. Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.

2. Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.

3. The post holder must adhere to the Trust risk assessment and risk management processes

4. The post holder must adhere to infection control policies and procedures

5. Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust.

6. The post holder must participate in clinical and other audits as required

7. Provide patients and their families /carers with information on standards they should expect from the team.

8. Participate in clinical supervision on a regular basis

9. The post holder is required to participate in relevant emergency preparedness process for their team.

General

The post holder must at all times carry out their duties with regard to Cambridgeshire Community Services NHS Trust Workforce Diversity and Inclusion Policy.

To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors and staff.

All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures.

This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust.

If this post is subject to the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975 the following must be included in the job description.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975 and as such it will be necessary for a submission for Disclosure of Barring Service to be made to check for any previous criminal convictions. Cambridgeshire Community Services NHS Trust is committed to the fair treatment of its staff, potential staff or users in line with its equal opportunities policy and policy statement on the recruitment of ex-offenders.

Person Specification

Experience

Essential

  • Degree in relevant area of Study
  • Previous experience of working with children, adolescence and young adults with mental health needs
  • Placement with CAMHS/ Youth Service during training
  • Demonstrate effective risk assessment and risk management
  • Experience in the delivery of clinical interventions
  • Knowledge of Child Protection
  • Knowledge of confidentiality issues within healthcare
  • Knowledge of relevant legislation

Desirable

  • Evidence of continuous professional development
  • Undertaking a clinical role including multi-disciplinary working, safeguarding, supporting complex triage and assessments, planning and evaluating care packages, and responsibility for the management of a caseload.
  • Partnership working
  • Evidence of promoting a clinical culture of enquiry and learning

Skills and Knowledge

Essential

  • Ability to work regularly unsupervised
  • Risk assessment knowledge and skills
  • Able to be a positive example and motivate team
  • Ability to analyse and interpret data and information in order to provide reports, make recommendations and changes.
  • Advanced keyboard skills and ability to communicate through IT using packages such as Wo
  • Data inputting into patient records

Desirable

  • Ability to supervise junior staff, students.
  • Experience with delivering healthcare interventions via digital platforms
  • Ability to use SystmOne
  • Identification of clinical and Safeguarding risks and understand the responsibilities to action concerns
  • Experience of navigating service users to other services and resources.

Qualifications

Essential

  • Degree in relevant area of Study

Desirable

  • Evidence of continuous professional development
Person Specification

Experience

Essential

  • Degree in relevant area of Study
  • Previous experience of working with children, adolescence and young adults with mental health needs
  • Placement with CAMHS/ Youth Service during training
  • Demonstrate effective risk assessment and risk management
  • Experience in the delivery of clinical interventions
  • Knowledge of Child Protection
  • Knowledge of confidentiality issues within healthcare
  • Knowledge of relevant legislation

Desirable

  • Evidence of continuous professional development
  • Undertaking a clinical role including multi-disciplinary working, safeguarding, supporting complex triage and assessments, planning and evaluating care packages, and responsibility for the management of a caseload.
  • Partnership working
  • Evidence of promoting a clinical culture of enquiry and learning

Skills and Knowledge

Essential

  • Ability to work regularly unsupervised
  • Risk assessment knowledge and skills
  • Able to be a positive example and motivate team
  • Ability to analyse and interpret data and information in order to provide reports, make recommendations and changes.
  • Advanced keyboard skills and ability to communicate through IT using packages such as Wo
  • Data inputting into patient records

Desirable

  • Ability to supervise junior staff, students.
  • Experience with delivering healthcare interventions via digital platforms
  • Ability to use SystmOne
  • Identification of clinical and Safeguarding risks and understand the responsibilities to action concerns
  • Experience of navigating service users to other services and resources.

Qualifications

Essential

  • Degree in relevant area of Study

Desirable

  • Evidence of continuous professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cambridgeshire Community Services NHS Trust

Address

Just One Number

Unit 3 Cringleford Business Centre

Norwich

NR4 6AU


Employer's website

https://www.cambscommunityservices.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

Cambridgeshire Community Services NHS Trust

Address

Just One Number

Unit 3 Cringleford Business Centre

Norwich

NR4 6AU


Employer's website

https://www.cambscommunityservices.nhs.uk/careers (Opens in a new tab)

For questions about the job, contact:

Just One Number - Clinical Lead

Siwsan Jones

siwsan.jones1@nhs.net

07811720635

Date posted

26 March 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

448-NCYP-7091065

Job locations

Just One Number

Unit 3 Cringleford Business Centre

Norwich

NR4 6AU


Supporting documents

Privacy notice

Cambridgeshire Community Services NHS Trust's privacy notice (opens in a new tab)