Cambridgeshire Community Services NHS Trust

Infant Feeding Navigator

Information:

This job is now closed

Job summary

We are looking for 2 vibrant, passionate and motivated individuals to join our Infant feeding team. You will help and support families within the integrated 0-19 Healthy Child Programme (HCP) in Norfolk, providing a new and innovative quality service in an environment that enhances child centred client care and promotes child and family wellbeing.

We are Baby Friendly Initiative accredited and have a strong infant feeding ethos throughout the organisation.

In this new role, you will be the first point of contact from our service to new parents, checking they feel supported and heard around their infant feeding journey. This will be facilitated via a short telephone call to the family. Help will be provided so you can work without direct supervision to give patient advice in universal aspects of the service provision.

You will be liaising with colleagues within the clinical team to assist in the co-ordination and development of the service and to develop specialist interest areas in order to enrich the knowledge and skills set within the Norfolk Children & Young People's Health Service.

If you feel you can offer the skills we need or want to know more about this new and exciting role contact Sarah.clark50@nhs.net infant feeding lead

(Please note that should we receive a high number of applications, we reserve the right to close the advert earlier than advertised)

Main duties of the job

To assist the Clinical Team and Infant feeding team in the management and delivery of care to clients. Duties may include:

Contacting new parents to help assist and navigate this new infant feeding journey.

Support to clients with infant feeding needs seeking advice/supervision where required.

Building on existing assessment of families' needs and deliver evidenced based health advice without direct supervision referrals, receiving and communicating information from a health needs perspective.

Before applying for this vacancy please be aware of the salary threshold required for a certificate of sponsorship to be granted, and that unfortunately overseas applicants who are new to care may not reach the minimum salary threshold to obtain a certificate of sponsorship

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Details

Date posted

03 June 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum, pro-rata

Contract

Fixed term

Duration

12 months

Working pattern

Part-time, Flexible working

Reference number

448-NCYP-6352789

Job locations

Cringleford Business Centre

Cringleford

NR4 6AU


Job description

Job responsibilities

Placing calls to service users and health professionals using a telecommunication system. This includes proactively making first contact with new parents around infant feeding choices, navigating access to support and guidance where identified and providing reassurance and emotional support with time to listen.

Occasionally dealing with difficult situations/circumstances via the telephone.

Recognising the extent of their competency and identifying when escalation to the infant feeding lead or referral to the infant feeding teams with CCS/Acute Trusts is required in accordance with agreed standard operating procedures.

Recording details of all contacts with service users and other professionals using SystmOne (S1) and other platforms as appropriate.

Ensuring that follow up actions from calls, emails, correspondence, referrals and other contacts are progressed efficiently and effectively.

Completing administration tasks on S1, including for instance updating service user information, and registering service users who are accessing the service.

Understand and respect the need for confidentiality.

Job description

Job responsibilities

Placing calls to service users and health professionals using a telecommunication system. This includes proactively making first contact with new parents around infant feeding choices, navigating access to support and guidance where identified and providing reassurance and emotional support with time to listen.

Occasionally dealing with difficult situations/circumstances via the telephone.

Recognising the extent of their competency and identifying when escalation to the infant feeding lead or referral to the infant feeding teams with CCS/Acute Trusts is required in accordance with agreed standard operating procedures.

Recording details of all contacts with service users and other professionals using SystmOne (S1) and other platforms as appropriate.

Ensuring that follow up actions from calls, emails, correspondence, referrals and other contacts are progressed efficiently and effectively.

Completing administration tasks on S1, including for instance updating service user information, and registering service users who are accessing the service.

Understand and respect the need for confidentiality.

Person Specification

Qualifications

Essential

  • GCSE English and Maths Grade C and above or equivalent qualification
  • UNICEF breastfeeding management course or equivalent/requirement to complete.

Experience

Essential

  • Experience & knowledge of working in, or alongside the NHS, local authority or other statutory provider.
  • Recent experience of working with families or in a health promotional setting
  • Experience of coordinating and supervising other staff

Desirable

  • Experience of working in an NHS environment
  • Experience of working with members of the public
  • Experience of call handling

Skills

Essential

  • Excellent communication and interpersonal skills
  • Effectively prioritise and co-ordinate own work and the work of others
  • Ability to use Microsoft Office packages such as Word, Outlook, Excel and PowerPoint
  • Ability to safeguard and promote the welfare of children and young people/vulnerable adults.
Person Specification

Qualifications

Essential

  • GCSE English and Maths Grade C and above or equivalent qualification
  • UNICEF breastfeeding management course or equivalent/requirement to complete.

Experience

Essential

  • Experience & knowledge of working in, or alongside the NHS, local authority or other statutory provider.
  • Recent experience of working with families or in a health promotional setting
  • Experience of coordinating and supervising other staff

Desirable

  • Experience of working in an NHS environment
  • Experience of working with members of the public
  • Experience of call handling

Skills

Essential

  • Excellent communication and interpersonal skills
  • Effectively prioritise and co-ordinate own work and the work of others
  • Ability to use Microsoft Office packages such as Word, Outlook, Excel and PowerPoint
  • Ability to safeguard and promote the welfare of children and young people/vulnerable adults.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cambridgeshire Community Services NHS Trust

Address

Cringleford Business Centre

Cringleford

NR4 6AU


Employer's website

https://www.cambscommunityservices.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

Cambridgeshire Community Services NHS Trust

Address

Cringleford Business Centre

Cringleford

NR4 6AU


Employer's website

https://www.cambscommunityservices.nhs.uk/careers (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Infant Feeding Lead

Sarah Clark

sarah.clark50@nhs.net

07783885899

Details

Date posted

03 June 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum, pro-rata

Contract

Fixed term

Duration

12 months

Working pattern

Part-time, Flexible working

Reference number

448-NCYP-6352789

Job locations

Cringleford Business Centre

Cringleford

NR4 6AU


Supporting documents

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