0-19 Healthy Child Programme SPA Admin Assistant

Job description

Job responsibilities

Job Purpose:

To work as part of the administrative team within the Single Point of Access (SPA) providing a high-quality service within the Trusts Childrens and Young Peoples Health Services.

The post holder will work as part of the Cambridgeshire and Peterborough 0-19 Children and Young Peoples health services, providing office-based call handling and administrative support.

Main Duties and Responsibilities

To be a call handler for 0-19 HCP team, forwarding calls to appropriate area. To answer the telephone, take and pass on messages from the public, health colleagues and other agencies; ensuring that follow up actions from communications are progressed efficiently and effectively.

At times, the post holder will handle sensitive information.

To handle enquiries and communications as required, including information received within the SPA email inbox and SystmOne tasks.

Provide administrative support, including routine office duties such as the receipting of incoming post and photocopying.

To maintain confidentiality of records by complying with security measures in operation and Trust policy and procedure guidelines.

To participate in team meetings.

To adhere to Trust policies and procedures.

To comply with Trust mandatory training requirements.

To undertake any other tasks within the competence of the employee, as requested.

Communication

To communicate with service users, parents and carers, health professionals and external stakeholders using a variety of media including IT and digital media.

To handle sensitive and confidential information in a confidential manner.

Maintaining positive relationships and communication with colleagues across the service.

To adhere to Trust complaints procedures.

The post holder must report to the Line Manager any issues requiring action where feedback is required.

Human Resources

Maintaining own professional development and requirement to take part in appraisal and KSF process.

Clinical and Practice Governance

Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.

Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.

The post holder must adhere to the Trust risk assessment and risk management processes.

The post holder must adhere to infection control policies and procedures.

Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust.

The post holder is required to participate in relevant emergency preparedness process for their team.

General

Safeguarding people responsibility

Safeguarding children and adults at risk of abuse or neglect is a collective responsibility.

There is an expectation that all staff develop and maintain their role relevant safeguarding people competencies and comply with local safeguarding partnerships practice. Alongside this employee who are registrants are reminded of their professional duty of care.

Safeguarding means protecting a citizens health, wellbeing, and human rights; enabling them to live free from harm, abuse, and neglect. It is an integral part of providing high-quality health care.

Those most in need of protection include: Children and young people Adults at risk, such as those receiving care in their own home, people with physical, sensory, and mental impairments, and those with learning disabilities.

General

The post holder must at all times carry out their duties with regard to Cambridgeshire Community Services NHS Trust Workforce Diversity and Inclusion Policy.

To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors, and staff.

All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures.This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust.

Person Specification

Qualifications & Training

Essential

• GCSE English and Maths, grade C/4 and above or equivalent qualification

Desirable

• NVQ Level 2 Business and Administration

Experience

Essential

• Experience of working in an administrative / office environment
• Experience of working in a team

Desirable

• Experience of managing telephone calls
• Working knowledge of SystmOne

Knowledge & Skills

Essential

• Standard keyboard skills and ability to use email, Microsoft Office
• Excellent communication skills

Desirable

• Ability to learn the use of new computer systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cambridgeshire Community Services NHS Trust

Address

The Oak Tree Centre

1 Oak Drive

Huntingdon

PE29 7HN

Employer's website

https://www.cambscommunityservices.nhs.uk/careers (Opens in a new tab)