Job summary
Do you want to make a difference for children and their families?
Are you organised, compassionate and an effective communicator. You could be our key contact for families accessing the start for Life offer.
We are seeking Assistants to join us on a pilot in West Norfolk to improve the services we can collectively offer to children and their families from conception to 2 years.
Norfolk Start for Life (SfL) allows families to access a variety of services through a single offer working with a range of partners, parents and carers. Our goal is to launch an innovative workforce pilot to test the introduction of two new roles to work alongside existing health and care professionals and to support this being rolled out.
Our trust is rated outstanding by the CQC and we are passionate about career development. The start for life pilot is an exciting opportunity for training and working with a variety of partner services including midwifery and the early childhood and family service. We offer regular management supervisions and welcome engagement of our staff in team meetings. We also support a healthy work life balance for our staff and this role is available on a part time or full-time basis.
Please note that should we receive a high number of applications, we reserve the right to close the advert earlier than advertised.
Main duties of the job
You will:
Have excellent customer care skills, with the ability to provide empathy, patience and an all-inclusive approach to providing care.
Able to work on own initiative and as part of a team.
Have good interpersonal skills, this project is all about working with and through people to improve the care we can provide for children, young people and their families.
Want to be part of and provide input to this new innovative service.
We will:
- Provide excellent training and development.
- Give the opportunity to work with a Trust rated Outstanding by the CQC.
- Consider flexible working.
- Provide access to a project hat will directly improve the health outcomes for children and young people. We get values.
If this sounds like you, apply today, we look forward to welcoming you to our Trust.
About us
Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Job description
Job responsibilities
To provide excellent customer care, demonstrating empathy; patience and an holistic approach to client/patient care, with commitment to follow-through of care plans and building effective working relationships.
To be able to triage calls, directing clients/ patients appropriately to relevant personnel/ services.
To have excellent communication skills, with the ability to communicate in writing (letters and electronically) and verbally with a wide range of providers and users of services, including patients; carers; voluntary; social; primary and secondary care providers.
To have a sound and up to date knowledge of local health and social care policy, together
with service availability and how to access those services
To maintain an accurate database of services available to clients/patients
To understand, and be able to disseminate,health promotion information, using this to identify clients who might benefit from these services and to signpost accordingly.
To keep accurate records of all client/patient contacts, using the organisation databases and templates as directed, updating as necessary.
To be able to carry out audit of organisation and own activities; coordinate satisfaction surveys, coordinate reports etc.
To be able to organise and facilitate meetings linked to the service and for clients/patients (on a one-to-one or group basis) such as carers groups and to be able to take minutes of such meetings.
To understand the common needs and safeguarding issues of vulnerable patient groups, including the elderly; housebound and those with long-term conditions, including physical and mental disabilities.
To understand the legal; ethical and regulatory principles of the NHS, and know personal boundaries and when to seek help.
To be aware of own impact in the process of care; the need for reflection on practice and resilience when faced with challenging situations.
To understand the importance of confidentiality.
To respond appropriately in emergency situations.
To report any incidents that might compromise health and safety for self, other staff or customers/patients.
To take part in annual appraisal, developing a personal development plan, from which training needs will be identified and training undertaken.
To assist in the training of other colleagues where appropriate.
To work in accordance with Equal Opportunities Policy; Data Protection; Health and Safety, an organisational dress code.
Other liaison/health promotion activities as agreed with the service.
Train to achieve competency in the Care Certificate standards within the first six months of appointment into post.
Job description
Job responsibilities
To provide excellent customer care, demonstrating empathy; patience and an holistic approach to client/patient care, with commitment to follow-through of care plans and building effective working relationships.
To be able to triage calls, directing clients/ patients appropriately to relevant personnel/ services.
To have excellent communication skills, with the ability to communicate in writing (letters and electronically) and verbally with a wide range of providers and users of services, including patients; carers; voluntary; social; primary and secondary care providers.
To have a sound and up to date knowledge of local health and social care policy, together
with service availability and how to access those services
To maintain an accurate database of services available to clients/patients
To understand, and be able to disseminate,health promotion information, using this to identify clients who might benefit from these services and to signpost accordingly.
To keep accurate records of all client/patient contacts, using the organisation databases and templates as directed, updating as necessary.
To be able to carry out audit of organisation and own activities; coordinate satisfaction surveys, coordinate reports etc.
To be able to organise and facilitate meetings linked to the service and for clients/patients (on a one-to-one or group basis) such as carers groups and to be able to take minutes of such meetings.
To understand the common needs and safeguarding issues of vulnerable patient groups, including the elderly; housebound and those with long-term conditions, including physical and mental disabilities.
To understand the legal; ethical and regulatory principles of the NHS, and know personal boundaries and when to seek help.
To be aware of own impact in the process of care; the need for reflection on practice and resilience when faced with challenging situations.
To understand the importance of confidentiality.
To respond appropriately in emergency situations.
To report any incidents that might compromise health and safety for self, other staff or customers/patients.
To take part in annual appraisal, developing a personal development plan, from which training needs will be identified and training undertaken.
To assist in the training of other colleagues where appropriate.
To work in accordance with Equal Opportunities Policy; Data Protection; Health and Safety, an organisational dress code.
Other liaison/health promotion activities as agreed with the service.
Train to achieve competency in the Care Certificate standards within the first six months of appointment into post.
Person Specification
Qualifications
Essential
- oEvidence of good standard of general education including basic literacy and numeracy skills
- oNVQ II in Health & Social Care or equivalent care related qualifications
- oBasic knowledge of Sexually Transmitted Infections and contraception
- oWillingness to undertake further education and training /learn new skills
Desirable
- oNVQ III in Health & Social Care or equivalent or willingness to work towards
Experience
Essential
- oExperience of working in a care environment
- oExperience of working with the public
- oBasic IT knowledge and experience including carrying out basic internet navigation
Desirable
- oExperience of working as part of a multidisciplinary team
- oExperience of using database systems
Skills
Essential
- oCapable of using equipment within a work environment under supervision
- oGood communication skills (written and verbal)
- oPhysically able to perform the full range of nursing duties
- oAble to work on own initiative and as part of a team
Desirable
- oUnderstand working with vulnerable people
- oAwareness of safeguarding issues
Person Specification
Qualifications
Essential
- oEvidence of good standard of general education including basic literacy and numeracy skills
- oNVQ II in Health & Social Care or equivalent care related qualifications
- oBasic knowledge of Sexually Transmitted Infections and contraception
- oWillingness to undertake further education and training /learn new skills
Desirable
- oNVQ III in Health & Social Care or equivalent or willingness to work towards
Experience
Essential
- oExperience of working in a care environment
- oExperience of working with the public
- oBasic IT knowledge and experience including carrying out basic internet navigation
Desirable
- oExperience of working as part of a multidisciplinary team
- oExperience of using database systems
Skills
Essential
- oCapable of using equipment within a work environment under supervision
- oGood communication skills (written and verbal)
- oPhysically able to perform the full range of nursing duties
- oAble to work on own initiative and as part of a team
Desirable
- oUnderstand working with vulnerable people
- oAwareness of safeguarding issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
