Job summary
Are you looking to like to start your career in the NHS?
Are you a young individual or someone looking to return to work or move into administration?
We are looking to recruit an enthusiastic and motivated individual who would like to pursue a career in administration by undertaking a Level 2 Customer Service Apprenticeship.
You will be given a fixed term employment contract for the period 18 months. During this time you will work towards your Level 2 Customer Service Apprenticeship. This role is full time, where you would be expected to complete 6 hours per week study.
This exciting opportunity would mean that you are able to gain experience in administration in an NHS setting while completing a Level 2 Customer Service Apprenticeship.
Main duties of the job
To provide an efficient and effective administrative support service to the Children's Community Specialist Nursing Team (CCSN)
To develop skills, knowledge and experience in all relevant aspects of administrative support. This will be through on the job training, attending regular meetings with the mentor and assessor leading to the successful completion of the Level 2 Customer Service Apprenticeship.
About us
Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Job description
Job responsibilities
The post holder will be trained over the course of their employment to provide high quality administrative support within CCSN service.
Support the CCSN team to deal with correspondence and other contacts from service users and professionals, to ensure that any follow up actions are progressed efficiently and effectively.
Record all details of any contacts with service users and other professionals using SystmOne and other computer programmes appropriately.
Completing administration tasks on SystmOne including scanning documents onto patient records, checking tasks and registering service users, creating and sending letters
To provide administration support to team including dealing with post, emails, answering the telephone and telephone messages, photocopying, scanning, minute taking
Support with the administration of meetings including creating agendas, taking minutes, and updating logs and circulation of documents and information.
Supporting the team with any administrative functions appropriate to apprenticeship level.
Support the maintenance of effective stock levels of equipment and office supplies.
Undertake delegated tasks and projects as required.
Complete the Level 2 Customer Service Apprenticeship within time of contract.
Job description
Job responsibilities
The post holder will be trained over the course of their employment to provide high quality administrative support within CCSN service.
Support the CCSN team to deal with correspondence and other contacts from service users and professionals, to ensure that any follow up actions are progressed efficiently and effectively.
Record all details of any contacts with service users and other professionals using SystmOne and other computer programmes appropriately.
Completing administration tasks on SystmOne including scanning documents onto patient records, checking tasks and registering service users, creating and sending letters
To provide administration support to team including dealing with post, emails, answering the telephone and telephone messages, photocopying, scanning, minute taking
Support with the administration of meetings including creating agendas, taking minutes, and updating logs and circulation of documents and information.
Supporting the team with any administrative functions appropriate to apprenticeship level.
Support the maintenance of effective stock levels of equipment and office supplies.
Undertake delegated tasks and projects as required.
Complete the Level 2 Customer Service Apprenticeship within time of contract.
Person Specification
Qualifications & Training
Essential
- Level 1 English and Maths qualifications i.e. GCSE A-G or Level 1 functional skills or key skills (or equivalent)
- Must be willing to undertake and successfully complete the Level 2 Customer Service within the 18 month contract of employment
Knowledge & Skills
Essential
- Accuracy and attention to detail
- Basic computer skills - confident in various software packages including email and Microsoft Office
- Ability to use own initiative and judgement to prioritise
- Able to manage self-study for apprenticeship
Desirable
- Evidence of effectively working to deadlines
Experience
Essential
- Microsoft office software including Excel, Word, Outlook
- Communicating with a range of people by phone, in person and via email
Desirable
- Team working
- Have had Some work experience; paid, unpaid, voluntary, school work experience placement
Additional Requirements
Essential
- Cannot be accessing funding though another provider, college or university
- Must be 16+ years old and have left school
- Must have the right to work in this country and have been resident for a minimum of 3 years
Safeguarding
Essential
- Safeguarding and promoting the welfare of children and young people/vulnerable adults
Person Specification
Qualifications & Training
Essential
- Level 1 English and Maths qualifications i.e. GCSE A-G or Level 1 functional skills or key skills (or equivalent)
- Must be willing to undertake and successfully complete the Level 2 Customer Service within the 18 month contract of employment
Knowledge & Skills
Essential
- Accuracy and attention to detail
- Basic computer skills - confident in various software packages including email and Microsoft Office
- Ability to use own initiative and judgement to prioritise
- Able to manage self-study for apprenticeship
Desirable
- Evidence of effectively working to deadlines
Experience
Essential
- Microsoft office software including Excel, Word, Outlook
- Communicating with a range of people by phone, in person and via email
Desirable
- Team working
- Have had Some work experience; paid, unpaid, voluntary, school work experience placement
Additional Requirements
Essential
- Cannot be accessing funding though another provider, college or university
- Must be 16+ years old and have left school
- Must have the right to work in this country and have been resident for a minimum of 3 years
Safeguarding
Essential
- Safeguarding and promoting the welfare of children and young people/vulnerable adults
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
