Cambridgeshire Community Services NHS Trust

Just One Administration Support

Information:

This job is now closed

Job summary

This role is offered as 12 month fixed term contract, or internal 12 month secondment. Based in Cringleford the post requires flexibility and travel across Norfolk

Just One Number is the clinical front door for our Norfolk & Waveney Children & Young People's Health Services, including Healthy Child Programme, Children's Speech & Language Therapy Services and requests for support for 0-24 Mental Health.

Just One Norfolk & FYI are digital platforms to support the delivery of our services, facilitating access to self-care resources and health services, co-produced with young people and families,

We are looking for an administrator with excellent attention to detail, time management and IT skills. With previous experience in an administrative role, you'll enjoy working flexibly as part of a team and be comfortable using your own initiative.

You will have great organisational and prioritisation skillsas well as beingable to demonstrate empathy andrespect, including in stressful situations. In return we offer an exciting, innovative working environment and a supportive team with a passion for improving outcomes for Norfolk's children and young people

(Please note that should we receive a high number of applications, we reserve the right to close the advert earlier than advertised)

Main duties of the job

Main duties will include;

Providing general administrative support to the Just One Norfolk and Number 'Just One' operational leads

Taking accurate and concise minutes, notes and action logs

Organising Just One operational teams diaries and meetings

Liaising with internal and external stakeholders and service users to arrange meetings and appointments

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Details

Date posted

17 January 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum, pro-rata

Contract

Fixed term

Duration

12 months

Working pattern

Part-time, Flexible working

Reference number

448-NCYP-5984919

Job locations

Cringleford Business Centre

Intwood Road

Cringleford

NR4 6AU


Job description

Job responsibilities

  1. Providing general administrative support to the Just One operational team
  2. Taking accurate and concise minutes, notes and action logs in meetings
  3. Organising Just One operational team diaries and meetings
  4. Liaising with internal and external stakeholders and service users to arrange meetings and appointments
  5. Administrative support for workshops and events
  6. Supporting the team to engage with staff, stakeholders and service users.
  7. Assist with draft web content upload and referral management as required.
  8. Providing administrative assistance with completion of reports for commissioners.
  9. Ensuring that follow up actions from calls, emails, correspondence and other contacts are progressed efficiently and effectively.
  10. Completing other routine administration tasks as requested such as scanning, photocopying, annual leave and sickness via digital systems.
  11. Receiving and dealing with calls, emails, correspondence and other contacts from service users and professionals and handling these as required, in order to coordinate care according to agreed protocols and pathways.
  12. Recording details of all contacts with service users and other professionals using S1 and other systems as appropriate.

Job description

Job responsibilities

  1. Providing general administrative support to the Just One operational team
  2. Taking accurate and concise minutes, notes and action logs in meetings
  3. Organising Just One operational team diaries and meetings
  4. Liaising with internal and external stakeholders and service users to arrange meetings and appointments
  5. Administrative support for workshops and events
  6. Supporting the team to engage with staff, stakeholders and service users.
  7. Assist with draft web content upload and referral management as required.
  8. Providing administrative assistance with completion of reports for commissioners.
  9. Ensuring that follow up actions from calls, emails, correspondence and other contacts are progressed efficiently and effectively.
  10. Completing other routine administration tasks as requested such as scanning, photocopying, annual leave and sickness via digital systems.
  11. Receiving and dealing with calls, emails, correspondence and other contacts from service users and professionals and handling these as required, in order to coordinate care according to agreed protocols and pathways.
  12. Recording details of all contacts with service users and other professionals using S1 and other systems as appropriate.

Person Specification

Qualifications

Essential

  • GCSE English and Maths Grade C/ Level 4 and above or equivalent qualification
  • NVQ 3 or equivalent experience

Experience

Essential

  • Experience within an administrative role
  • Experience of using Microsoft Office programmes such as Word, Outlook and Excel and diary management
  • Experience of working in a customer service environment

Desirable

  • Experience of working in an NHS environment

Skills

Essential

  • Excellent communication and interpersonal skills
  • Effectively priorities and co-ordinates own work and the work of others
  • Excellent time management skills
  • Minute taking
Person Specification

Qualifications

Essential

  • GCSE English and Maths Grade C/ Level 4 and above or equivalent qualification
  • NVQ 3 or equivalent experience

Experience

Essential

  • Experience within an administrative role
  • Experience of using Microsoft Office programmes such as Word, Outlook and Excel and diary management
  • Experience of working in a customer service environment

Desirable

  • Experience of working in an NHS environment

Skills

Essential

  • Excellent communication and interpersonal skills
  • Effectively priorities and co-ordinates own work and the work of others
  • Excellent time management skills
  • Minute taking

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cambridgeshire Community Services NHS Trust

Address

Cringleford Business Centre

Intwood Road

Cringleford

NR4 6AU


Employer's website

https://www.cambscommunityservices.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

Cambridgeshire Community Services NHS Trust

Address

Cringleford Business Centre

Intwood Road

Cringleford

NR4 6AU


Employer's website

https://www.cambscommunityservices.nhs.uk/careers (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Digital Lead

Fay Spencer

fay.spencer@nhs.net

07783886241

Details

Date posted

17 January 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum, pro-rata

Contract

Fixed term

Duration

12 months

Working pattern

Part-time, Flexible working

Reference number

448-NCYP-5984919

Job locations

Cringleford Business Centre

Intwood Road

Cringleford

NR4 6AU


Supporting documents

Privacy notice

Cambridgeshire Community Services NHS Trust's privacy notice (opens in a new tab)