Job summary
The future is digital... join us to help transform how our services and teams use digital technologies.
Our Improvement and Transformation team have an exciting, brand-new opportunity for aDigital Business Analyst to join the team on a full-time/part time, fixed term basis.
We are looking for someone who is:
passionate about improvement and innovation
experienced in business analysis, different methodologies, tools and techniques
experienced in the full software development life-cycle
able to cope with changing priorities in a fast-paced environment.
a strong communicator and team player
If you meet this and want to work for a team that is passionate about improvement, supports personal development and has great flexible working options, we'd love to hear from you!
Please note that should we receive a high number of applications, we reserve the right to close the advert earlier than advertised.
Main duties of the job
To develop and manage business (clinical or non-clinical) requirements and processes to develop technical/digital solutions to meet the needs of the business (clinical or non-clinical departments). This includes leading on:
Facilitating and conducting activities in support of business change which maximises the use of digital technology.
Eliciting, analysing, developing and refining requirements, communicating and documenting these requirements for change.
Coordination of delivery of the solution including the governance and facilitating communication between technical teams and the business from outset until completion.
Working in partnership with service users, co-production leads and clinical teams to design and define the user journey and the production of wireframes and prototypes.
Working across different projects, managing workload, competing priorities effectively.
About us
Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There's one reason why our services are outstanding - and that's our amazing staff - who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Job description
Job responsibilities
The main responsibilities of the role are:
Liaise with business (clinical and non-clinical) stakeholders across the organisation to redesign processes around service user/end-user needs which make them simpler, clearer and faster to use.
Lead the negotiation and redesign of business processes with digital technology integration using highly developed analytical, influencing and negotiation skills with all stakeholders.
Elicit, gather and analyse requirements using a range of tools and techniques which maximise stakeholder engagement.
Create appropriate documentation and governance necessary to support project development and approval stages, e.g. "As-Is, "To Be" and gap analysis, ensuring the documentation meets the needs of the intended audience.
Manage testing, training and transition tasks as well as lessons learned activities in relation to the redesigned new business processes integrated with digital technology.
Act as subject matter expert, where required, on business process redesign, business process integration with digital technology (including how technology can assist in driving efficiencies) and other technical business-related aspects of projects.
Manage backlog of requirements into the software development team, using agile methodology.
Work with colleagues across Improvement and Transformation on projects that have identified a digital technical solution providing support and leadership where required on the development of technical solutions.
Analysis of data and information to help inform business needs, identify opportunities for change and selecting the optimum solution.
Apply the Trusts Think QI improvement methodology to help understand problems and issues, design solutions and develop pilot and test initiatives.
Develop or contribute to business cases to support business change where appropriate.
Job description
Job responsibilities
The main responsibilities of the role are:
Liaise with business (clinical and non-clinical) stakeholders across the organisation to redesign processes around service user/end-user needs which make them simpler, clearer and faster to use.
Lead the negotiation and redesign of business processes with digital technology integration using highly developed analytical, influencing and negotiation skills with all stakeholders.
Elicit, gather and analyse requirements using a range of tools and techniques which maximise stakeholder engagement.
Create appropriate documentation and governance necessary to support project development and approval stages, e.g. "As-Is, "To Be" and gap analysis, ensuring the documentation meets the needs of the intended audience.
Manage testing, training and transition tasks as well as lessons learned activities in relation to the redesigned new business processes integrated with digital technology.
Act as subject matter expert, where required, on business process redesign, business process integration with digital technology (including how technology can assist in driving efficiencies) and other technical business-related aspects of projects.
Manage backlog of requirements into the software development team, using agile methodology.
Work with colleagues across Improvement and Transformation on projects that have identified a digital technical solution providing support and leadership where required on the development of technical solutions.
Analysis of data and information to help inform business needs, identify opportunities for change and selecting the optimum solution.
Apply the Trusts Think QI improvement methodology to help understand problems and issues, design solutions and develop pilot and test initiatives.
Develop or contribute to business cases to support business change where appropriate.
Person Specification
Experience
Essential
- Experience of business analysis including experience of managing multiple projects at pace, in a technology environment (software development).
- Experience of applying an Agile or iterative development methodology
- Expertise in data analysis
- Experience of using co-production (or voice of the customer) in designing and developing processes, services etc.
Qualifications and training
Essential
- Educated to masters or equivalent
- Business analysis training/qualification
- Agile training/qualification
Desirable
- Change management training/qualification
Knowledge and skills
Essential
- Communication - oral and written, tailored to audience
- Relationship skills - collaboration, team work, influence, sensitive information
- Ability to prioritise varied and high-volume workloads to tight deadlines
- Ability to work autonomously
- Problem solving skills
- Analysis skills
- Agile skills - Backlogs, Customer Journeys, Use Cases, User Stories, Acceptance Criteria etc to the needs of the initiative/project.
Person Specification
Experience
Essential
- Experience of business analysis including experience of managing multiple projects at pace, in a technology environment (software development).
- Experience of applying an Agile or iterative development methodology
- Expertise in data analysis
- Experience of using co-production (or voice of the customer) in designing and developing processes, services etc.
Qualifications and training
Essential
- Educated to masters or equivalent
- Business analysis training/qualification
- Agile training/qualification
Desirable
- Change management training/qualification
Knowledge and skills
Essential
- Communication - oral and written, tailored to audience
- Relationship skills - collaboration, team work, influence, sensitive information
- Ability to prioritise varied and high-volume workloads to tight deadlines
- Ability to work autonomously
- Problem solving skills
- Analysis skills
- Agile skills - Backlogs, Customer Journeys, Use Cases, User Stories, Acceptance Criteria etc to the needs of the initiative/project.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
