Job summary
An exciting opportunity has arisen for a Band 3 Epidemiology Survey Administrator to join our team.
You will provide a comprehensive administration skills, responding to a range of enquiries in a polite, caring, calm and efficient manner. This role requires you to act as the first point of contact for schools contacting the service and to portray the service in the highest possible professional basis.
You will be passionate about customer service and enjoy working as part of a team. You will work within a large multi-disciplinary healthcare team who pride themselves on delivering the Trust objectives and the vision to improve the health and wellbeing of people across the diverse communities we serve.
This position is well suited to an individual who is enthusiastic about providing a high-quality patient experience and who has excellent communication and administration skills.
The NHS offers many benefits such as a generous holiday entitlement, flexible working and pension scheme.
(Please note that should we receive a high number of applications, we reserve the right to close the advert earlier than advertised.)
Main duties of the job
You will be responsible for providing administration to support a team of dentists and dental nurses with the National Oral Health Surveys liaising with Suffolk Councils to request schools census information
You will assist with the development of continuously changing timetables, sampling of data, liaising with schools by phone and email, generating survey packs, class lists and labels, keeping contemporaneous electronic and handwritten notes of all dealings with schools.
You will also sample data using specific calculations to ensure the integrity of the survey and set upmaster documents and templates that are unique to each survey as well as dealing with day-to-day queries using own initiative to resolve issues within guidelines.
About us
Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There's one reason why our services are outstanding - and that's our amazing staff - who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Job description
Job responsibilities
To attend survey training each year
To travel between Suffolk and Cambridge
Administrate for and support the Epidemiology dental survey team
Liaise with Suffolk Councils to request schools census information
Sample data using specific calculations to ensure the integrity of the survey
Setting up of master documents and templates that are unique to each survey
Assist with the development of continuously changing timetables, sampling of data, liaising with schools by phone and email, generating survey packs, class lists and labels
Keep contemporaneous electronic and handwritten notes of all dealings with schools
Support dentists and dental nurses with requests for stationery and equipment
Maintain a colour coded folder system for each local authority area
Following up with schools to return consent forms in a timeous manner
The post holder will need to be competent in the use of Word, Excel, Outlook email
The post holder will need to have excellent attention to detail due to the accuracy required for receiving and transmitting confidential data
Deal with day-to-day queries using own initiative to resolve issues within guidelines
The ability to prioritise and organise own workload in an efficient and accurate manner
Good organisational skills and be methodical
Job description
Job responsibilities
To attend survey training each year
To travel between Suffolk and Cambridge
Administrate for and support the Epidemiology dental survey team
Liaise with Suffolk Councils to request schools census information
Sample data using specific calculations to ensure the integrity of the survey
Setting up of master documents and templates that are unique to each survey
Assist with the development of continuously changing timetables, sampling of data, liaising with schools by phone and email, generating survey packs, class lists and labels
Keep contemporaneous electronic and handwritten notes of all dealings with schools
Support dentists and dental nurses with requests for stationery and equipment
Maintain a colour coded folder system for each local authority area
Following up with schools to return consent forms in a timeous manner
The post holder will need to be competent in the use of Word, Excel, Outlook email
The post holder will need to have excellent attention to detail due to the accuracy required for receiving and transmitting confidential data
Deal with day-to-day queries using own initiative to resolve issues within guidelines
The ability to prioritise and organise own workload in an efficient and accurate manner
Good organisational skills and be methodical
Person Specification
Qualifications and Training
Essential
- GCSE, English and maths grade C and above.
Desirable
- Business Administration Qualification
Experience
Essential
- Post Holder must have a degree of experience in the field of Administration
- Ability to work within procedures and problem solve task related issues.
Desirable
- Experience of working in a Dental Service
- Post holder must have sound knowledge and experience of working within an NHS practice/organisation
Knowledge and Skills
Essential
- Excellent communication/interpersonal skills.
- Effectively prioritises and co-ordinates own work.
- Advanced keyboard skills, ability to communicate through IT systems using packages such as Word, Outlook and Excel.
Person Specification
Qualifications and Training
Essential
- GCSE, English and maths grade C and above.
Desirable
- Business Administration Qualification
Experience
Essential
- Post Holder must have a degree of experience in the field of Administration
- Ability to work within procedures and problem solve task related issues.
Desirable
- Experience of working in a Dental Service
- Post holder must have sound knowledge and experience of working within an NHS practice/organisation
Knowledge and Skills
Essential
- Excellent communication/interpersonal skills.
- Effectively prioritises and co-ordinates own work.
- Advanced keyboard skills, ability to communicate through IT systems using packages such as Word, Outlook and Excel.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
