Job summary
An exciting opportunity has arisen for a Senior Administrator within DynamicHealth - the Musculoskeletal Physiotherapy and Specialist Services provider for Cambridgeshire. This is a permanent full-time position of 37.5 hours a week, Monday to Friday. The position is based at North Cambs Hospital, The Park, Wisbech, PE13 3AB.
DynamicHealth forms part of Cambridgeshire Community Services NHS Trust, we are proud to provide high quality innovative services that enable people to receive care closer to home and live healthier lives. DynamicHealth provides specialised community service across Cambridgeshire and Peterborough, for adults, experiencing muscles, nerve and joint issues. The team are passionate about delivering effective, evidence based, sustainable care for NHS users.
We operate across 6 sites with 3 Administrative locality hubs. This post is within the locality of Peterborough and Wisbech, where you will help provide a flexible, innovative administration service that underpins the effective delivery of Musculoskeletal Physiotherapy and Specialist Services provided by the CCS.
Our employee benefits include:
Excellent pension, maternity and sick pay schemes
Family friendly working patterns
Free parking
Retail & leisure discounts
Live Life Well Initiative
If you are looking for a challenge, enjoy variety in your work and wish to be part of a team striving to make a difference; we would like to hear from you.
Main duties of the job
Provide office administrative support service to the MSK Physiotherapy & Specialist Services.
Provide support for the patient pathway management.
Support with system projects within the DynamicHealth as required.
Highlight any potential discrepancies, breaches, long term waiters.
Ensuring referrals are added to the appropriate waiting lists; appointments are booked into the appropriate services via SystmOne (S1).
Competent in the use of the Electronic Referral Service (eRS) & S1.
Support & engage with projects within the unit including collaborating with corporate teams.
Assist Business Support Administrator reporting; updating of internal documents..
Attend and take minutes at meetings.
Scanning of documents & photocopying.
Proactive in developing office procedures reviewing the efficiency of the administrative systems; implement new practice following consultation.
Undertake any other duties as appropriate to the banding.
Expected to prioritise their own workload independently, seeking support when required.
Responsible for going through theS1 Physio Referral to Treatment (RTT) & highlighting.
Weekly chasing diagnostics.
Please note that should we receive a high number of applications, we reserve the right to close the advert earlier than advertised
About us
Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There's one reason why our services are outstanding - and that's our amazing staff - who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Job description
Job responsibilities
To provide an office administrative support service to the MSK Physiotherapy Service and MSK Specialist Service.
To provide support for the patient pathway management. This includes liaising with patients, parents or guardians to arrange appointments, registering patients, obtaining diagnostic results and ensuring patients are booked in a timely manner and within the 18-week protocols.
Support with system projects within the DynamicHealth as required.
To highlight any potential discrepancies, breaches, long term waiters in the first instance to the Admin Lead and in their absence to the Assistant Service and Performance Manager
Ensuring referrals are added to the appropriate waiting lists and appointments are booked into the appropriate services via SystmOne.
To be competent in the use of the Electronic Referral Service (eRS) and SystmOne to include the booking of appointments and the attachment and retrieval of appropriate clinical letters.
Support and engage with projects within the unit including collaborating with the corporate teams.
Assist the Business Support Administrator with reporting and updating of internal documents such as SOPS.
To attend and take minutes at meetings if requested to do so.
To ensure scanning of documents and photocopying is carried out as needed.
To be proactive in developing office procedures reviewing the efficiency of the administrative systems and implement new practice following consultation with the therapists.
To undertake any other duties as appropriate to the banding as requested by the Business Support Administrator
The post holder will be expected to prioritise their own workload independently, seeking support when required.
Responsible for going through the SystmOne Physio Referral to Treatment (RTT) and highlighting to the physio lead.
Chasing diagnostics within the guidelines as given by each service CUH, NWAFT, QEH on a weekly basis for all sites.
They would have a good working knowledge of Microsoft applications, Word, Excel, databases with desirable knowledge on SystmOne and the Electronic referral System (e-RS)
Job description
Job responsibilities
To provide an office administrative support service to the MSK Physiotherapy Service and MSK Specialist Service.
To provide support for the patient pathway management. This includes liaising with patients, parents or guardians to arrange appointments, registering patients, obtaining diagnostic results and ensuring patients are booked in a timely manner and within the 18-week protocols.
Support with system projects within the DynamicHealth as required.
To highlight any potential discrepancies, breaches, long term waiters in the first instance to the Admin Lead and in their absence to the Assistant Service and Performance Manager
Ensuring referrals are added to the appropriate waiting lists and appointments are booked into the appropriate services via SystmOne.
To be competent in the use of the Electronic Referral Service (eRS) and SystmOne to include the booking of appointments and the attachment and retrieval of appropriate clinical letters.
Support and engage with projects within the unit including collaborating with the corporate teams.
Assist the Business Support Administrator with reporting and updating of internal documents such as SOPS.
To attend and take minutes at meetings if requested to do so.
To ensure scanning of documents and photocopying is carried out as needed.
To be proactive in developing office procedures reviewing the efficiency of the administrative systems and implement new practice following consultation with the therapists.
To undertake any other duties as appropriate to the banding as requested by the Business Support Administrator
The post holder will be expected to prioritise their own workload independently, seeking support when required.
Responsible for going through the SystmOne Physio Referral to Treatment (RTT) and highlighting to the physio lead.
Chasing diagnostics within the guidelines as given by each service CUH, NWAFT, QEH on a weekly basis for all sites.
They would have a good working knowledge of Microsoft applications, Word, Excel, databases with desirable knowledge on SystmOne and the Electronic referral System (e-RS)
Person Specification
Experience
Essential
- Knowledge and Experience of working with computer systems
- Experience of working in an office environment
- Ability to prioritise workload and tasks
- Ability to work on own initiative and as part of a team
Desirable
- Experience of working in the healthcare sector
- Experience of using SystmOne
Knowledge
Essential
- Good communication skills
- Organised and able to prioritise
- MS packages
- Experience on the phone - telephone manner
Desirable
- Previous experience of working in a busy and patient-led service
Qualifications
Essential
- GCSE English Grade C and above
- GCSE Maths Grade C and above
Desirable
- Business Administration NVQ Level 3
- Computer Skills Qualification or Equivalent Experience
Person Specification
Experience
Essential
- Knowledge and Experience of working with computer systems
- Experience of working in an office environment
- Ability to prioritise workload and tasks
- Ability to work on own initiative and as part of a team
Desirable
- Experience of working in the healthcare sector
- Experience of using SystmOne
Knowledge
Essential
- Good communication skills
- Organised and able to prioritise
- MS packages
- Experience on the phone - telephone manner
Desirable
- Previous experience of working in a busy and patient-led service
Qualifications
Essential
- GCSE English Grade C and above
- GCSE Maths Grade C and above
Desirable
- Business Administration NVQ Level 3
- Computer Skills Qualification or Equivalent Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
