Administration Apprentice

Cambridgeshire Community Services NHS Trust

Information:

This job is now closed

Job summary

We are looking for two friendly individuals with initiative and a positive approach to work as part of our Business Support Team based at Redgrave Gardens Children and Young Peoples Centre and at Liverpool Road Health Centre in Luton.

This will be to undertake a Level 2 Customer Service Practitioner Apprenticeship within 12 months to develop skills, knowledge and experience in all relevant aspects of administration including providing an efficient and effective administrative and customer support service.

(Please note that should we receive a high number of applications, we reserve the right to close the advert earlier than advertised)

Main duties of the job

You will ensure provision of an effective and efficient administration office and reception to Children's Community Health Services in Bedfordshire and Luton.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff - who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Date posted

04 May 2023

Pay scheme

Other

Salary

£20,375 a year per annum, pro rata

Contract

Apprenticeship

Duration

12 months

Working pattern

Full-time

Reference number

448-BCHS-5248405

Job locations

Redgrave Children and Young People Centre

27 Redgrave Gardens

Luton

LU3 3QN


Job description

Job responsibilities

Main responsibilities for this role will include:

General administrative tasks such as typing, scanning, photocopying, and printing.

Assist with booking appointments for clinical staff.

Maintain electronic and paper records which may be confidential and of a sensitive nature.

Assist with answering phone calls from patients, GPs, and other services.

Respond to emails from patients, GPs, and other services.

Support the teams with inputting information on to a patient database called SystmOne.

Send out letters via post or SystmOne.

Cover reception.

Welcome guests.

Distribution of internal and external post including courier and deliveries.

Job description

Job responsibilities

Main responsibilities for this role will include:

General administrative tasks such as typing, scanning, photocopying, and printing.

Assist with booking appointments for clinical staff.

Maintain electronic and paper records which may be confidential and of a sensitive nature.

Assist with answering phone calls from patients, GPs, and other services.

Respond to emails from patients, GPs, and other services.

Support the teams with inputting information on to a patient database called SystmOne.

Send out letters via post or SystmOne.

Cover reception.

Welcome guests.

Distribution of internal and external post including courier and deliveries.

Person Specification

Qualifications

Essential

  • Good general standard of education including English and Maths qualifications or willing to gain Level 1 English and Maths functional skills as part of apprenticeship

Desirable

  • 4 GCSEs at Grade 4 or above

Experience

Essential

  • Experience using computer with keyboard and mouse
  • Use of Microsoft Word or similar Programmes
  • Communicating with a range of people by phone and in person

Desirable

  • Experience of working as part of a team
  • Have had some work experience; paid, unpaid, voluntary, school work experience placement
  • Use of Microsoft Excel

Knowledge and Skills

Essential

  • Accuracy and attention to detail
  • Basic computer skills - ability to use email and internet to send and retrieve information
  • Organisation skills

Desirable

  • Evidence of effectively working to deadlines
Person Specification

Qualifications

Essential

  • Good general standard of education including English and Maths qualifications or willing to gain Level 1 English and Maths functional skills as part of apprenticeship

Desirable

  • 4 GCSEs at Grade 4 or above

Experience

Essential

  • Experience using computer with keyboard and mouse
  • Use of Microsoft Word or similar Programmes
  • Communicating with a range of people by phone and in person

Desirable

  • Experience of working as part of a team
  • Have had some work experience; paid, unpaid, voluntary, school work experience placement
  • Use of Microsoft Excel

Knowledge and Skills

Essential

  • Accuracy and attention to detail
  • Basic computer skills - ability to use email and internet to send and retrieve information
  • Organisation skills

Desirable

  • Evidence of effectively working to deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cambridgeshire Community Services NHS Trust

Address

Redgrave Children and Young People Centre

27 Redgrave Gardens

Luton

LU3 3QN


Employer's website

https://www.cambscommunityservices.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

Cambridgeshire Community Services NHS Trust

Address

Redgrave Children and Young People Centre

27 Redgrave Gardens

Luton

LU3 3QN


Employer's website

https://www.cambscommunityservices.nhs.uk/careers (Opens in a new tab)

For questions about the job, contact:

Business Support Manager

Tejal Dadhwal

tejal.dadhwal1@nhs.net

07733110480

Date posted

04 May 2023

Pay scheme

Other

Salary

£20,375 a year per annum, pro rata

Contract

Apprenticeship

Duration

12 months

Working pattern

Full-time

Reference number

448-BCHS-5248405

Job locations

Redgrave Children and Young People Centre

27 Redgrave Gardens

Luton

LU3 3QN


Supporting documents

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