Job summary
We are seeking an enthusiastic and experienced Improvement and Transformation Specialist to join our talented Improvement and Transformation team. Our team leads transformation of clinical pathways, processes and systems to improve the quality, efficiency and effectiveness of the health services in the local communities we serve.
A suitable base will be agreed with the post holder within Bedfordshire, Luton or Cambridgeshire however reasonable travel will be expected across the organisational footprint which includes Bedfordshire, Cambridgeshire, Milton Keynes, Norfolk and Suffolk. We have a flexible working approach which also includes working from home.
This role will primarily focus on working with our clinical teams to lead transformation projects and programmes to improve care for our patients. The post holder will deploy best practice in transformational change and project management to scope, manage, and report the successful delivery of individual projects and defined small programmes in line with our Trust's Think QI methodology. Travel to other areas of the organisation may be required to support projects/programmes where extra resource is needed.
You will need proven experience in managing the complex dynamics recognised in delivering transformational change projects to deliver the desired outcome, whilst enabling a positive experience for all stakeholders.
Main duties of the job
The Improvement and Transformation Specialist will manage the simultaneous delivery of a range of commissioned sub-programmes, projects and pieces of work in line with the organisation's strategic priorities.
The immediate focus for this role will be to work collaboratively with system partners on implementing virtual wards across Luton and Bedfordshire.
The Improvement and Transformation Specialist will use a broad and deep technical expertise in continuous improvement tools and techniques (Lean, Six Sigma) alongside the Trust's Think QI methodology to define operational and performance problems, analyse complex data and qualitative information to measure and understand the problem and identify improvement opportunities. Designing solutions to test/pilot with stakeholders, creating robust implementation plans to facilitate a successful project delivery.
The Improvement and Transformation Specialist will be dynamic in their approach and style, have highly developed communication skills, exercise sound judgement and excellent initiative skills working independently and collaboratively with others to address challenging issues.
About us
Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There's one reason why our services are outstanding - and that's our amazing staff - who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Job description
Job responsibilities
- The Improvement and Transformation Specialists prime responsibility is to lead the successful delivery of complex and ambiguous projects/sub-programmes and improvements which lead to better service user outcomes, experience or improve organisational effectiveness. Identifying the appropriate improvement approach and governance framework from rapid improvement sprints, complex troubleshooting deep dives to larger scale projects or sub-programmes of work.
- To provide senior support and coaching to the Improvement and Transformation Practitioners and Improvement and Transformation Support Officers advising on continuous improvement tools/techniques/approaches and assisting with the resolution of issues.
- To provide a consultation and advice approach to colleagues about tools and strategies to apply when undertaking continuous improvement.
- To support the Improvement and Transformation Lead, deputising when required, ensuring areas of work are managed to the required quality standard, for example - project documentation is completed within deadlines and to a good standard.
- To support the delivery of the Trusts Think QI methodology through the design and delivery of training, facilitating events and sessions and coaching colleagues building organisational change capability.
- To be responsible for all day-to-day decisions relating to the management of allocated projects/initiatives, including resources and skills required, implementation of project controls, making recommendations on changes to the specifications, budgets and schedules to the Improvement and Transformation Lead.
- To develop and implement plans for project delivery, monitor progress and adjust plans as necessary to take any changes into account.
- To identify and support projects/task and finish groups allocated to the Improvement and Transformation Practitioners and Improvement and Transformation Support Officers To establish, run and monitor project, working and specific task and finish groups to ensure all tasks are completed.
- Assist services in developing processes and procedures to support change
- To monitor and collect information on utilisation of project resources.
- To examine causes of delays in meeting planned project targets and work to resolve the obstacles identified.
- To use current mandatory documentation for reporting on project initiation, progress and close out.
- To support the development of project benefits and realisation and any associated data
- To prepare and deliver regular progress reports, including detailed analysis of variances with planned expectations for the relevant Project Sponsor/Improvement and Transformation Lead.
- To be responsible for the management of project risk, escalating these appropriately to the Project Sponsor/Improvement and Transformation Lead and Programme Board, providing an impact assessment and options required to address issues.
- To design and agree learning and evaluation criteria and provide reports at agreed milestones during the project.
Job description
Job responsibilities
- The Improvement and Transformation Specialists prime responsibility is to lead the successful delivery of complex and ambiguous projects/sub-programmes and improvements which lead to better service user outcomes, experience or improve organisational effectiveness. Identifying the appropriate improvement approach and governance framework from rapid improvement sprints, complex troubleshooting deep dives to larger scale projects or sub-programmes of work.
- To provide senior support and coaching to the Improvement and Transformation Practitioners and Improvement and Transformation Support Officers advising on continuous improvement tools/techniques/approaches and assisting with the resolution of issues.
- To provide a consultation and advice approach to colleagues about tools and strategies to apply when undertaking continuous improvement.
- To support the Improvement and Transformation Lead, deputising when required, ensuring areas of work are managed to the required quality standard, for example - project documentation is completed within deadlines and to a good standard.
- To support the delivery of the Trusts Think QI methodology through the design and delivery of training, facilitating events and sessions and coaching colleagues building organisational change capability.
- To be responsible for all day-to-day decisions relating to the management of allocated projects/initiatives, including resources and skills required, implementation of project controls, making recommendations on changes to the specifications, budgets and schedules to the Improvement and Transformation Lead.
- To develop and implement plans for project delivery, monitor progress and adjust plans as necessary to take any changes into account.
- To identify and support projects/task and finish groups allocated to the Improvement and Transformation Practitioners and Improvement and Transformation Support Officers To establish, run and monitor project, working and specific task and finish groups to ensure all tasks are completed.
- Assist services in developing processes and procedures to support change
- To monitor and collect information on utilisation of project resources.
- To examine causes of delays in meeting planned project targets and work to resolve the obstacles identified.
- To use current mandatory documentation for reporting on project initiation, progress and close out.
- To support the development of project benefits and realisation and any associated data
- To prepare and deliver regular progress reports, including detailed analysis of variances with planned expectations for the relevant Project Sponsor/Improvement and Transformation Lead.
- To be responsible for the management of project risk, escalating these appropriately to the Project Sponsor/Improvement and Transformation Lead and Programme Board, providing an impact assessment and options required to address issues.
- To design and agree learning and evaluation criteria and provide reports at agreed milestones during the project.
Person Specification
Qualifications
Essential
- oEducated to degree level or equivalent professional experience at senior level within public or private sector
- oAdditional training/experience to Masters' level equivalent.
- oQualification or evidence of comprehensive training in continuous improvement/ business transformation
- oProject Management/ Agile qualification or training
- oAble to demonstrate ongoing professional development.
Desirable
- oSix sigma green belt or higher
- oManaging Successful Programmes (MSP) qualification.
Experience
Essential
- oExperience of using quality, continuous improvement tools, theories and techniques in a wide variety of situations including process mapping, value stream mapping, capacity and demand modelling etc.
- oExtensive experience of managing complex projects across departments/services or organisations, applying improvement methodology (or similar).
- oExperience of stakeholder (including external stakeholders) engagement across multiple organisations.
- oExperience of implementing robust project governance, risk management and routes for escalating issues and concerns.
- oBusiness and service planning experience.
Skills
Essential
- oExtensive knowledge of service/process improvement methodology.
- oAbility to use problem solving skills to understand the root cause.
- oAble to think strategically, tactically and creatively in continuous improvement and encourage others to do the same
- oAbility to plan a broad range of complex and sometimes ambiguous projects/sub-programmes with defined work streams and actions; as well as formulating and adjusting plans based on feedback and analysis.
- oAbility to present and facilitate workshops/training to large groups of staff and stakeholders.
- oAbility to identify and facilitate areas for collaborative working.
- oAbility to coach and support operational colleagues through change.
Analytical and judgement skills
Essential
- oAbility to understand and work with financial data.
- oAbility to interpret data and use data to test change and improvement pilots
- oAbility to use management information and demonstrate understanding of performance information.
- oAbility to apply capacity and demand modelling when reviewing service efficiencies.
Aptitude and personal qualities
Essential
- oAbility to work autonomously, remain resilient and take decisions with confidence in challenging situations when working independently.
- oAbility to demonstrate excellent prioritisation, organisation and time management skills.
- oAbility to respond flexibly to frequent changing demands.
- oAbility to successfully manage multiple projects simultaneously.
- oTo demonstrate a drive for results
- oUnderstanding of how to effect cultural and behavioural change.
Safeguarding
Essential
- oDemonstrates understanding of safeguarding issues
- oAppreciates the significance of safeguarding for all individual children and young people/vulnerable adults whatever their life circumstances
- oCan demonstrate an ability to contribute towards a safe environment
- oIs up-to-date with legislation and current events
- oCan demonstrate how s/he has promoted 'best practice'
Awareness
Essential
- oUnderstands the principle of confidentiality
- oAware of the range of emotions in self and others
- oManages strong emotions and responds constructively to the source of problems
- oIn highly stressful situations keeps own feelings in check, takes constructive action and calms other down
- oHas a balanced understanding of self and others
- oCan demonstrate flexibility of approach
Person Specification
Qualifications
Essential
- oEducated to degree level or equivalent professional experience at senior level within public or private sector
- oAdditional training/experience to Masters' level equivalent.
- oQualification or evidence of comprehensive training in continuous improvement/ business transformation
- oProject Management/ Agile qualification or training
- oAble to demonstrate ongoing professional development.
Desirable
- oSix sigma green belt or higher
- oManaging Successful Programmes (MSP) qualification.
Experience
Essential
- oExperience of using quality, continuous improvement tools, theories and techniques in a wide variety of situations including process mapping, value stream mapping, capacity and demand modelling etc.
- oExtensive experience of managing complex projects across departments/services or organisations, applying improvement methodology (or similar).
- oExperience of stakeholder (including external stakeholders) engagement across multiple organisations.
- oExperience of implementing robust project governance, risk management and routes for escalating issues and concerns.
- oBusiness and service planning experience.
Skills
Essential
- oExtensive knowledge of service/process improvement methodology.
- oAbility to use problem solving skills to understand the root cause.
- oAble to think strategically, tactically and creatively in continuous improvement and encourage others to do the same
- oAbility to plan a broad range of complex and sometimes ambiguous projects/sub-programmes with defined work streams and actions; as well as formulating and adjusting plans based on feedback and analysis.
- oAbility to present and facilitate workshops/training to large groups of staff and stakeholders.
- oAbility to identify and facilitate areas for collaborative working.
- oAbility to coach and support operational colleagues through change.
Analytical and judgement skills
Essential
- oAbility to understand and work with financial data.
- oAbility to interpret data and use data to test change and improvement pilots
- oAbility to use management information and demonstrate understanding of performance information.
- oAbility to apply capacity and demand modelling when reviewing service efficiencies.
Aptitude and personal qualities
Essential
- oAbility to work autonomously, remain resilient and take decisions with confidence in challenging situations when working independently.
- oAbility to demonstrate excellent prioritisation, organisation and time management skills.
- oAbility to respond flexibly to frequent changing demands.
- oAbility to successfully manage multiple projects simultaneously.
- oTo demonstrate a drive for results
- oUnderstanding of how to effect cultural and behavioural change.
Safeguarding
Essential
- oDemonstrates understanding of safeguarding issues
- oAppreciates the significance of safeguarding for all individual children and young people/vulnerable adults whatever their life circumstances
- oCan demonstrate an ability to contribute towards a safe environment
- oIs up-to-date with legislation and current events
- oCan demonstrate how s/he has promoted 'best practice'
Awareness
Essential
- oUnderstands the principle of confidentiality
- oAware of the range of emotions in self and others
- oManages strong emotions and responds constructively to the source of problems
- oIn highly stressful situations keeps own feelings in check, takes constructive action and calms other down
- oHas a balanced understanding of self and others
- oCan demonstrate flexibility of approach
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
