Job summary
We are delighted to be able to offer the opportunity of a Service manager for the Integrated District Nursing Team.
This post provides an exciting opportunity for an enthusiastic, strategic and dynamic individual to join our community team.
Working with partner organisations to deliver truly integrated community based services in line with the NHS long term plan priorities to improve patient outcomes through a population health management approach. This approach aligns to the 'place' commissioning of enhanced models of care to mitigate the challenges of mild to moderate frailty, management of dementia and supporting people to be as well as possible as long as possible through supporting proactive management of long term conditions. .
The post holder will play an integral role in enhancing multidisciplinary working and workforce development through primary care networks, acting as a focal point of contact and PCN relationship manager.
This role brings together those aspects of care that ensure people are well supported to stay at home under the care of their own GP and truly put the patient at the centre of all we do.
Practice Nurses, therapists and our partners locally will be part of the virtual wards this role will be party to supporting. You will be part of the system leaders looking at innovative ways of working to share best practice and ensure that the patient, their carers and family are cared for as close to home as possible.
Main duties of the job
- To ensure that the service delivers against the service specifications effectively and safely meeting all quality
- Develop partnership working with other local providers to build proportionate responses for patients locally to enable them to remain at home or a community
- To engage and where appropriate lead on key aspects of clinical service development in partnership with the Trusts service redesign team
- To ensure that the clinical standards for the service are established in line with local and national best practice.
- To monitor performance of the clinical leads and ensure that patient safety is managed effectively and risks are
- Manage and respond to complaints and adverse
- Ensure that the service is available 24/7 365 and responds effectively to peaks in
- To develop integrated working across the adult and children's team where people are transitioning to adult care
- Ensure that the services have in place clear procedures, processes and are compliant with Trust policies, CQC standards and commissioning quality
- Actively participate as required in local and regional resilience meetings and delivery of the services business continuity
- Work with the other service leads to develop and support patient engagement and involvement programmes to improve outcomes for local people and reduce admissions and attendances at A&E.
About us
Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There's one reason why our services are outstanding - and that's our amazing staff - who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Job description
Job responsibilities
- Responsible for the day to day operational management of a clinical practice as part of matrix
- As a manager be accessible to patients, carers/families and other community and acute
- The lead for ensuring that assessment, delivery and evaluation of care provided to patients is of the highest quality and appropriate to meet their clinical needs.
- To support the reduction of avoidable emergency admissions to the local acute providers through the development of community and primary care integrated
- To ensure that patients are cared for in their own home on discharge from hospital or on referral from primary care to increase their independence and improve their quality of
- Work with all teams to deliver excellence in end of life care, supporting families, carers and
- Ensure that patient experience is of the highest quality, inspiring patient, public and professional confidence.
Job description
Job responsibilities
- Responsible for the day to day operational management of a clinical practice as part of matrix
- As a manager be accessible to patients, carers/families and other community and acute
- The lead for ensuring that assessment, delivery and evaluation of care provided to patients is of the highest quality and appropriate to meet their clinical needs.
- To support the reduction of avoidable emergency admissions to the local acute providers through the development of community and primary care integrated
- To ensure that patients are cared for in their own home on discharge from hospital or on referral from primary care to increase their independence and improve their quality of
- Work with all teams to deliver excellence in end of life care, supporting families, carers and
- Ensure that patient experience is of the highest quality, inspiring patient, public and professional confidence.
Person Specification
Qualifications
Essential
- Evidence of equivalent knowledge and experience to Degree Level
- Post graduate qualification in management/training or equivalent experiential learning
Desirable
- RGN/AHP with registration to the relevant governing body
Experience
Essential
- Significant experience of effective management within the healthcare setting and performance in areas of responsibility
- Evidence of teaching/mentoring
- Evidence of Leadership in current or previous roles
Desirable
- Evidence of successful change management in a complex environment within multidisciplinary teams.
- Established delivery of high performing teams.
Skills
Essential
- Leadership skills
- Excellent communications skills
- Ability to use tact, diplomacy, persuasion etc. as well as authority to achieve objectives for CCS
- Able to organise staff teams to maximise use of resources
- Standard keyboard skills and ability to communicate through IT using packages such as Word, Outlook, Excel and PowerPoint
- Ability to interpret and analyse complex data and report on interpretation
- Report writing skills
- Ability to work flexibly as part of a team
- Time management and prioritisation skills
- Budget/resource management
- Communication skills with very complex and challenging issues e.g. risk management, safeguarding, performance management, complaints
- Managing changes effectively for self and others
- Ability to deputise for colleagues and the Service Manager
Person Specification
Qualifications
Essential
- Evidence of equivalent knowledge and experience to Degree Level
- Post graduate qualification in management/training or equivalent experiential learning
Desirable
- RGN/AHP with registration to the relevant governing body
Experience
Essential
- Significant experience of effective management within the healthcare setting and performance in areas of responsibility
- Evidence of teaching/mentoring
- Evidence of Leadership in current or previous roles
Desirable
- Evidence of successful change management in a complex environment within multidisciplinary teams.
- Established delivery of high performing teams.
Skills
Essential
- Leadership skills
- Excellent communications skills
- Ability to use tact, diplomacy, persuasion etc. as well as authority to achieve objectives for CCS
- Able to organise staff teams to maximise use of resources
- Standard keyboard skills and ability to communicate through IT using packages such as Word, Outlook, Excel and PowerPoint
- Ability to interpret and analyse complex data and report on interpretation
- Report writing skills
- Ability to work flexibly as part of a team
- Time management and prioritisation skills
- Budget/resource management
- Communication skills with very complex and challenging issues e.g. risk management, safeguarding, performance management, complaints
- Managing changes effectively for self and others
- Ability to deputise for colleagues and the Service Manager
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
