Job summary
We're looking for a forward-thinking, positive Business Support Manager to manage the delivery of support services to the fast-paced, dynamic large-scale vaccination programme.
The programme continues to adapt to the changing demands, so the successful candidate will be both proactive and reactive with experience in service support/management. Communication is key, to keep in touch with changes and lead compassionately and collaboratively.
Agency, Secondment, and Fixed Term Contract would be considered.
Main duties of the job
The Business Support Manager will manage the delivery of a range of support services to the vaccination programme. They will also provide administrative, business and organisational support to the service and programme leadership teams to ensure the smooth running of operational and programme workflows and activities.
About us
Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There's one reason why our services are outstanding - and that's our amazing staff - who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Job description
Job responsibilities
- Provide administrative, business, and organisational support to the LSV leadership team.
- Ensure all actions are completed and followed up as necessary so that the service business processes operate effectively.
- To develop and implement plans for operational business delivery, monitor progress and adjust plans as necessary to take any changes into account.
- To provide support in the recruitment and onboarding of staff, including organisation of induction and training, to ensure staff are welcomed into the service in a timely and effective way.
- To support programme and service meetings, clinical operational board, and regional/national meetings, by developing and distributing agendas and action notes; ensuring risks are reviewed and updated regularly; and producing and collating reports as necessary.
- To work with the data analyst by updating the National Booking System and Foundry as agreed.
- To work with the national team of National Booking System on resolution of errors and issues, and on Foundry data issues.
- To support the pharmacy team with the national ordering system as agreed.
- To manage programme and service logistics as agreed, attending meetings and ensuring ordering and delivery of supplies and equipment.
- To update the grab a jab and council websites with changes to service delivery to ensure they accurately reflect current delivery schedules.
- To manage the clinical on call rota, ensuring updating of mobile phone numbers etc. Manage the service 0300 number and ensure accuracy of welcome message.
- Manage and monitor queries to the service inbox.
- Make suggestions and implement changes to improve the effectiveness of processes and service delivery.
Job description
Job responsibilities
- Provide administrative, business, and organisational support to the LSV leadership team.
- Ensure all actions are completed and followed up as necessary so that the service business processes operate effectively.
- To develop and implement plans for operational business delivery, monitor progress and adjust plans as necessary to take any changes into account.
- To provide support in the recruitment and onboarding of staff, including organisation of induction and training, to ensure staff are welcomed into the service in a timely and effective way.
- To support programme and service meetings, clinical operational board, and regional/national meetings, by developing and distributing agendas and action notes; ensuring risks are reviewed and updated regularly; and producing and collating reports as necessary.
- To work with the data analyst by updating the National Booking System and Foundry as agreed.
- To work with the national team of National Booking System on resolution of errors and issues, and on Foundry data issues.
- To support the pharmacy team with the national ordering system as agreed.
- To manage programme and service logistics as agreed, attending meetings and ensuring ordering and delivery of supplies and equipment.
- To update the grab a jab and council websites with changes to service delivery to ensure they accurately reflect current delivery schedules.
- To manage the clinical on call rota, ensuring updating of mobile phone numbers etc. Manage the service 0300 number and ensure accuracy of welcome message.
- Manage and monitor queries to the service inbox.
- Make suggestions and implement changes to improve the effectiveness of processes and service delivery.
Person Specification
Qualifications and Training
Essential
- Experience in service support/management
- Educated to degree level or equivalent professional experience
- Additional training or experience to postgraduate diploma level equivalent
- Able to demonstrate ongoing personal development
Desirable
- Management qualification
- PRINCE 2 or equivalent project management qualification
Skills
Essential
- Well-developed interpersonal skills and the ability to foster good working relationships
- Ability to gather and present complex information to a variety of audiences
- Ability to motivate others and use influencing and negotiating skills
- Ability to collate, analyse and interpret data
- Ability to deliver difficult messages to key stakeholders
Experience
Essential
- Experience in a management role
- Experience of working with other services to provide support for effective service delivery.
- Experience of influencing cultural and behavioural change
Desirable
- Experience of working within the NHS
Person Specification
Qualifications and Training
Essential
- Experience in service support/management
- Educated to degree level or equivalent professional experience
- Additional training or experience to postgraduate diploma level equivalent
- Able to demonstrate ongoing personal development
Desirable
- Management qualification
- PRINCE 2 or equivalent project management qualification
Skills
Essential
- Well-developed interpersonal skills and the ability to foster good working relationships
- Ability to gather and present complex information to a variety of audiences
- Ability to motivate others and use influencing and negotiating skills
- Ability to collate, analyse and interpret data
- Ability to deliver difficult messages to key stakeholders
Experience
Essential
- Experience in a management role
- Experience of working with other services to provide support for effective service delivery.
- Experience of influencing cultural and behavioural change
Desirable
- Experience of working within the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
