Job summary
An exciting opportunity to work Part Time has arisen for an enthusiastic, committed and experienced Clinic Assistant to provide high quality services to the community who use the Integrated Contraception and Sexual Health (iCaSH) services across Cambridgeshire. The post will be based at our site in Huntingdon.
Main duties of the job
You will have 'front of house' experience with a demonstrable ability to develop a warm and welcoming rapport booking appointments over the phone and in person for the people who use our services.
You will need an understanding of confidentiality and the sensitivity involved in the delivery of a contraception and sexual health service with a keen eye for detail.
You will be part of a dynamic, supportive and friendly team who ensure the efficient and effective use of available resources, in meeting the contraception and sexual health treatment needs of people in Cambridgeshire.
The role will be based at any of our Huntingdon site.
Services across Cambridgeshire are open Monday to Friday, including some evening cover and Saturday cover on a rotational basis.
You will preferably have experience of using the Lilie electronic patient record system, although training will be provided as appropriate.
About us
Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There's one reason why our services are outstanding - and that's our amazing staff - who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Job description
Job responsibilities
Act as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly and prioritising as required dependant on urgency of enquiry.
Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes.
Maintain accurate patient records both manual and electronic in accordance with the organisations Record Keeping Policy.
When required; receive, sort, distribute and dispatch all mail, ensuring all outgoing mail is appropriately processed and ready for collection at the appropriate time.
When required, take bookings for clinics and meeting rooms using an electronic booking system.
Assist with archiving of clinical notes in line with NHS Trust Retention and Disposal Policy and liaise with offsite storage companies as appropriate. File and archive accurately, using agreed filing system/s, make recommendations for any filing system changes and assist with any such identified changes.
Audio and copy typing for iCaSH clinicians under direction of secretaries/admin lead if required and provide administration support to the iCaSH Service secretaries if required.
Prepare clinical notes and sort pathology reports for clinicians. Open, sort and prioritise clinic mail.
Scanning of relevant client medical records, laboratory reports and other clinic correspondence onto the electronic patient record.
Willingness to undertake and complete chaperone and venepuncture training/competencies, in order to support clinicians where required and act as a chaperone during clinical examinations and carry out venepuncture as appropriate and when required by the clinical and medical teams.
If you have any questions regarding this post please do not hesitate to contact us with any queries.
To see all job details, please view the attached job description and person specification.
Job description
Job responsibilities
Act as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly and prioritising as required dependant on urgency of enquiry.
Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes.
Maintain accurate patient records both manual and electronic in accordance with the organisations Record Keeping Policy.
When required; receive, sort, distribute and dispatch all mail, ensuring all outgoing mail is appropriately processed and ready for collection at the appropriate time.
When required, take bookings for clinics and meeting rooms using an electronic booking system.
Assist with archiving of clinical notes in line with NHS Trust Retention and Disposal Policy and liaise with offsite storage companies as appropriate. File and archive accurately, using agreed filing system/s, make recommendations for any filing system changes and assist with any such identified changes.
Audio and copy typing for iCaSH clinicians under direction of secretaries/admin lead if required and provide administration support to the iCaSH Service secretaries if required.
Prepare clinical notes and sort pathology reports for clinicians. Open, sort and prioritise clinic mail.
Scanning of relevant client medical records, laboratory reports and other clinic correspondence onto the electronic patient record.
Willingness to undertake and complete chaperone and venepuncture training/competencies, in order to support clinicians where required and act as a chaperone during clinical examinations and carry out venepuncture as appropriate and when required by the clinical and medical teams.
If you have any questions regarding this post please do not hesitate to contact us with any queries.
To see all job details, please view the attached job description and person specification.
Person Specification
Qualifications
Essential
- Evidence of good standard of general education including basic literacy and numeracy skills
- Evidence of achievement of the Care Certificate or willingness to complete within first 6 months of substantive employment (2)
- Willingness to learn new skills. (2)
Desirable
- Level 2 or 3 qualification in Health & Social Care or equivalent (2)
- IT qualification or certificate (2)
Experience
Essential
- Experience of working with the public (2)
- Experience of working as part of a multidisciplinary team (2)
- Understands the principle of confidentiality (2)
- Demonstrates an understanding of safeguarding issues (2)
Desirable
- Previous experience of working in an NHS or care environment (2)
- Previous experience of call handling (2)
Skills
Essential
- Ability to use ICT equipment and proven basic IT skills (2)
- Phlebotomy qualification or willingness to undertake training (2)
- An understanding of working with vulnerable people (2)
- Proven ability to work effectively within a team and also independently (2)
- Has a balanced understanding of self and others (2)
Desirable
- Ability to carry out safe manual handling (2)
- Proven communications skills (2)
- Shows respect for others' feelings, views and circumstances (2)
Person Specification
Qualifications
Essential
- Evidence of good standard of general education including basic literacy and numeracy skills
- Evidence of achievement of the Care Certificate or willingness to complete within first 6 months of substantive employment (2)
- Willingness to learn new skills. (2)
Desirable
- Level 2 or 3 qualification in Health & Social Care or equivalent (2)
- IT qualification or certificate (2)
Experience
Essential
- Experience of working with the public (2)
- Experience of working as part of a multidisciplinary team (2)
- Understands the principle of confidentiality (2)
- Demonstrates an understanding of safeguarding issues (2)
Desirable
- Previous experience of working in an NHS or care environment (2)
- Previous experience of call handling (2)
Skills
Essential
- Ability to use ICT equipment and proven basic IT skills (2)
- Phlebotomy qualification or willingness to undertake training (2)
- An understanding of working with vulnerable people (2)
- Proven ability to work effectively within a team and also independently (2)
- Has a balanced understanding of self and others (2)
Desirable
- Ability to carry out safe manual handling (2)
- Proven communications skills (2)
- Shows respect for others' feelings, views and circumstances (2)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
