Quality and Safety Improvement Coordinator

Job summary

Are you interested in a career with a genuinely integrated care organisation? Do you want to be part of a new organisation that is developing pathways and services to transform the way that care is delivered locally? Are you interested in improving the health of our local population? If your answer is yes to any of these questions, then we are looking for you.

Dudley Integrated Health and Care NHS Trust (DIHC) is the first Integrated Care Provider in the country. It was launched in April 2020 following a period of development and integrates primary care with community services within the Dudley healthcare system. Our core aim is Dudley First, community where possible and hospital where necessary, and our purpose is to improve the health and wellbeing of our local population in Dudley.

We are looking for a proactive individual to work with the Quality & Governance team and support the implementation of the quality and safety agenda across the organisation. Reporting to the Head of Quality & Safety, the post holder will provide comprehensive administrative support to the Quality & Governance team. As a proactive member of the team, acting as an ambassador for the service, the post holder will often act as the first line of contact for staff seeking assistance regarding the reporting and reviewing of incidents and patient feedback and as such, will need to deliver an excellent and consistent standard of interpersonal skills.

Main duties of the job

The duties and responsibilities are intended to be indicative but not exhaustive of the responsibilities of the post holder. The successful applicant could be expected to be involved the below:

• Support with the day-to-day management of Datix for patient safety (including incident and risk management) and feedback after receiving training and completing competency.
• Provide daily support to the team in the monitoring of incidents and feedback. Proactively scan Datix for high level reported incidents/risk and bring to the immediate attention of the Quality & Safety Improvement Lead.
• Organise the weekly Incident Review meeting which includes producing agenda, circulating papers, recording of minutes and management of action log.
• Organise other ad hoc meetings as required and record minutes.
• Provide comprehensive administrative support to the Quality & Governance Team
• Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face)

Please refer to the attached Job Description for further detail.

Essential Requirements:

• Good knowledge of Microsoft Excel, Word, PowerPoint and Datix
• Experience of working in a governance, compliance or regulatory role
• Experience of working without supervision, providing specialist advice, working to tight and often changing priorities and timescales
• Experience of providing training to end users
• Experience of minute taking
• Good basic education (GCSE level minimum)
• Good standards of literacy and numeracy

About us

DIHC is committed to embracing diversity and we recognise the need to ensure our workforce is representative of the communities we serve to enable us to achieve our purpose and commitments.

We recognise that we are under-represented in a number of areas, and therefore want to positively encourage applications from individuals from black, Asian or other ethnically diverse groups, people with disabilities and people from the LGBT community.

We are embedding values based and inclusive recruitment practices to ensure that all applicants, from any backgrounds, have an equal chance of success in achieving a role with us.

Flexible working options can also be discussed in more detail with the Recruiting Manager for the post, or line manager once in post as part of our Flexible Working Policy. Please be advised that requests will be considered based upon the service structure and service needs once in post.