Job summary
Are you interested in a career with a genuinely integrated care organisation? Do you want to be part of a new organisation that is developing pathways and services to transform the way that care is delivered locally? Are you interested in improving the health of our local population? If your answer is yes to any of these questions, then we are looking for you.
Dudley Integrated Health and Care NHS Trust (DIHC) is the first Integrated Care Provider in the country. It was launched in April 2020 following a period of development and integrates primary care with community services within the Dudley healthcare system. Our core aim is Dudley First, community where possible and hospital where necessary, and our purpose is to improve the health and wellbeing of our local population in Dudley.
Main duties of the job
An extensive & detailed list of the main duties for this post can be found on the attached job description however to provide an insight into this post, a medical receptionist could be expected to undertake the following:
- Check in patients and deal with any queries they may have in a professional manner.
- Answer the telephone, take down as much information as possible and transfer any calls to the relevant colleges if needed. E.G referral queries to the secretary.
- Booking appointments in the relevant clinics, including using my own common sense to manage the urgent appointment slots and what queries are more urgent.
About us
We are looking for exceptional individuals with the drive and enthusiasm to change how healthcare is delivered and make a real difference to the people we serve.
DIHC is committed to embracing diversity and we recognise the need to ensure our workforce is representative of the communities we serve to enable us to achieve our purpose and commitments.
We recognise that we are under-represented in a number of areas, and therefore want to positively encourage applications from individuals from black, Asian or other ethnically diverse groups, people with disabilities and people from the LGBT community.
We are embedding values based and inclusive recruitment practices to ensure that all applicants, from any backgrounds, have an equal chance of success in achieving a role with us.
Anyone that works with us will share in our commitments and promote and uphold them throughout their daily activities.
Dudley Integrated Health and Care NHS Trust presents the unique opportunity to welcome staff into a new type of NHS Trust where they can work in partnership with others to create A Great Place to Work. For more information, please look at our website www.dihc.nhs.uk
At DIHC we will consider requests for flexible working where possible and dependent on the service needs. For most roles, the following types of flexibility are possible: flexible hours, working from home, compressed hours and more.
Job description
Job responsibilities
Please view the attached job description and person specification for more specific information about this post.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment at this time, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters so that we can manage individual and environmental risks, and so that we can support those who may be undecided about vaccination. If you are unvaccinated there is helpful advice and information at https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/ where you can also find out more about how to access vaccinations.
Job description
Job responsibilities
Please view the attached job description and person specification for more specific information about this post.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment at this time, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters so that we can manage individual and environmental risks, and so that we can support those who may be undecided about vaccination. If you are unvaccinated there is helpful advice and information at https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/ where you can also find out more about how to access vaccinations.
Person Specification
Personal Qualities
Essential
- Able to communicate well with people both in person and over the telephone
- Able to work as part of a team
Knowledge
Desirable
- Knowledge of EMIS web
- Knowledge of DOCMAN
Experience
Essential
- Experience of dealing with people / customer services type experience
Desirable
- Relevant work experience / voluntary work
- Experience of working in an administrative type role
Person Specification
Personal Qualities
Essential
- Able to communicate well with people both in person and over the telephone
- Able to work as part of a team
Knowledge
Desirable
- Knowledge of EMIS web
- Knowledge of DOCMAN
Experience
Essential
- Experience of dealing with people / customer services type experience
Desirable
- Relevant work experience / voluntary work
- Experience of working in an administrative type role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Dudley Integrated Health and Care NHS Trust
Address
High Oak Surgery
Brierley Hill Health & Social Care Centre
Brierley Hill
DY5 1RU
Employer's website
https://www.dihc.nhs.uk/ (Opens in a new tab)
