Job summary
To be responsible for leading and managing the delivery and development of the Coventry & Warwickshire Community Eating Disorder Service and Day Treatment Service and to work collaboratively with all other community mental health services across Coventry and Warwickshire Partnership Trust (CWPT).
The post holder will hold the Eating Disorder Community and Day Treatment -portfolio for either adults of working age or older people.
To provide management and leadership to the Team Leads who will be driving the collective delivery of evidence-based interventions to the right person, from the right professional and at the right time and place.
Main duties of the job
The Operational Manager will have the day to day responsibility to ensure the community and day treatment services operate in a safe, effective & efficient way and are part of the whole system of community mental health services. They will provide management and leadership to the team manager and teams who will be driving the collective delivery of evidence-based interventions to the right person, from the right professional and at the right time and place, as well as fostering collaborative working relationships with providers of MH services at a very local level.
The portfolio of this role is broad and will require the post-holder to work effectively with other speciality MH service leads within the teams to ensure that services are delivered safely and as required contractually. They will need to work in partnership across services and manage the complexities of matrix working, leadership and accountability for delivery of key targets and measurables for their services.
About us
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support group
We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Job description
Job responsibilities
They will deputise for the Head of Service when required.
They may be required to lead complex incident, HR and/or complaint investigations.
They will provide management and leadership for the provision of evidence based biopsychosocial practices to people in the eating disorder services who require specialist interventions and to ensure they have an active role in identifying, planning, and meeting their individual needs.
The post holder will adopt and lead locally the implementation of the no wrong door philosophy across their place-based services, ensuring that the focus is assessment and the collective meeting of needs, moving away from tradition referral and wait ways of working, and becoming increasing aligned in skill and capacity, to the needs of the local population.
They will work with and across professional and multi-agency groups within primary and secondary care to identify and implement systems and processes that support collaborative working to deliver a truly integrated care delivery approach.
The post holder will be required to develop and maintain good communication and relationships between CWPT teams and those other local providers of MH services including Primary Care, the VCSE and the local authority.
Using their operational experience, the post holder will contribute to the operational delivery of change programmes within the eating disorder services, but also the wider Mental Health Directorate.
To develop the use of expert by experience/peer recovery roles and use of VCSE organisations in the eating disorder teams and will ensure these roles are clearly included in the pathway and provision of support offered.
Support and manage the directorate to meet Trust and NHSI/E performance objectives.
Ensure that all staff in the specific service areas are clear about what is expected of them (via the appraisal and Performance Management processes) and are working together in successful teams to deliver high quality patient services
To ensure the delivery and compliance of mandatory training requirements for all staff.
The post holder will be required to adapt to and undertake different or new duties in line with professional or organisational change. This Job Description is intended as a general guidance to the duties and responsibilities of the post and is not, therefore, exhaustive. It will be subject to review, considering changing circumstances and in consultation with the post-holder.
Job description
Job responsibilities
They will deputise for the Head of Service when required.
They may be required to lead complex incident, HR and/or complaint investigations.
They will provide management and leadership for the provision of evidence based biopsychosocial practices to people in the eating disorder services who require specialist interventions and to ensure they have an active role in identifying, planning, and meeting their individual needs.
The post holder will adopt and lead locally the implementation of the no wrong door philosophy across their place-based services, ensuring that the focus is assessment and the collective meeting of needs, moving away from tradition referral and wait ways of working, and becoming increasing aligned in skill and capacity, to the needs of the local population.
They will work with and across professional and multi-agency groups within primary and secondary care to identify and implement systems and processes that support collaborative working to deliver a truly integrated care delivery approach.
The post holder will be required to develop and maintain good communication and relationships between CWPT teams and those other local providers of MH services including Primary Care, the VCSE and the local authority.
Using their operational experience, the post holder will contribute to the operational delivery of change programmes within the eating disorder services, but also the wider Mental Health Directorate.
To develop the use of expert by experience/peer recovery roles and use of VCSE organisations in the eating disorder teams and will ensure these roles are clearly included in the pathway and provision of support offered.
Support and manage the directorate to meet Trust and NHSI/E performance objectives.
Ensure that all staff in the specific service areas are clear about what is expected of them (via the appraisal and Performance Management processes) and are working together in successful teams to deliver high quality patient services
To ensure the delivery and compliance of mandatory training requirements for all staff.
The post holder will be required to adapt to and undertake different or new duties in line with professional or organisational change. This Job Description is intended as a general guidance to the duties and responsibilities of the post and is not, therefore, exhaustive. It will be subject to review, considering changing circumstances and in consultation with the post-holder.
Person Specification
Qualifications
Essential
- Registered professional relevant to the post with significant post-qualification experience (RMN for matron, RMN, RGN or AHP for Clinical Service Manager) - eating disorder services.
- Educated to a Masters level or demonstrable knowledge at the same level
- Evidence of other leadership training and commitment to personal development
- Working knowledge of the Health and Social Care system including Mental Health
- Extensive operational experience in a clinical setting
Skills
Essential
- Ability to make decisions autonomously
- Capable of working under pressure, to deadline and within a team and/or own initiative
- Strongly evidenced negotiation, influencing and persuading skills
- Ability to facilitate a clinical MDT together and facilitate complex decision making for the best clinical outcome
- Knowledge of local health inequity and its application to clinical service innovation
Experience
Essential
- Substantial experience of operational management in the NHS or within an equivalent healthcare setting
- Experienced in working with other teams, internally and externally, to manage operational issues in a clinical setting
- Demonstrable experience across mental health and/or related services
- Relevant experience of managing clinical services, stakeholder management; and partnership working at a senior level both internally and externally
- Experience of driving impactful service change
- Significant senior management experience within a range of clinical settings
- Relevant experience of implementing operational planning with oversight of clinical effectiveness and outcomes
- Demonstrable track record of identifying, developing and achieving against cross organisational challenging cost efficiency targets.
- Evidence of delivering successful operational performance management and clearly demonstrating improvement in patient and staff experience and outcomes
- Demonstrable experience of budget management, both operational and in a project setting
- Ability to deal with difficult and complex complaints, concerns and incidents
Person Specification
Qualifications
Essential
- Registered professional relevant to the post with significant post-qualification experience (RMN for matron, RMN, RGN or AHP for Clinical Service Manager) - eating disorder services.
- Educated to a Masters level or demonstrable knowledge at the same level
- Evidence of other leadership training and commitment to personal development
- Working knowledge of the Health and Social Care system including Mental Health
- Extensive operational experience in a clinical setting
Skills
Essential
- Ability to make decisions autonomously
- Capable of working under pressure, to deadline and within a team and/or own initiative
- Strongly evidenced negotiation, influencing and persuading skills
- Ability to facilitate a clinical MDT together and facilitate complex decision making for the best clinical outcome
- Knowledge of local health inequity and its application to clinical service innovation
Experience
Essential
- Substantial experience of operational management in the NHS or within an equivalent healthcare setting
- Experienced in working with other teams, internally and externally, to manage operational issues in a clinical setting
- Demonstrable experience across mental health and/or related services
- Relevant experience of managing clinical services, stakeholder management; and partnership working at a senior level both internally and externally
- Experience of driving impactful service change
- Significant senior management experience within a range of clinical settings
- Relevant experience of implementing operational planning with oversight of clinical effectiveness and outcomes
- Demonstrable track record of identifying, developing and achieving against cross organisational challenging cost efficiency targets.
- Evidence of delivering successful operational performance management and clearly demonstrating improvement in patient and staff experience and outcomes
- Demonstrable experience of budget management, both operational and in a project setting
- Ability to deal with difficult and complex complaints, concerns and incidents
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
