Team Administrator

Job summary

Talking Therapies Step 2 (PWP) Team Administrator

Reports to Step 2 (PWP) Team Manager

37.5 Hours per week

We are seeking an organised, enthusiastic and motivated Team Administrator to join our friendly and dedicated NHS Talking Therapies service. The service is delivered jointly by Coventry and Warwickshire Partnership Trust and MIND Mental Health Charity.

You will play a key role in supporting the smooth and efficient running of the service, ensuring our clinicians and clients receive a high standard of administrative support.

As a valued member of our admin team, you'll be the first point of contact for service users, professionals and partner organisations. You'll provide essential administrative support to clinical staff, including booking appointments, liaising with clients, maintaining accurate records and supporting team meetings.

For more information on this role please see the attached supporting information. This will give you a better overview of the job role and requirements.

Main duties of the job

To provide administrative support the the NHS Talking Therapies team including clinicians, supervisors and managers.

To ensure accurate data entry onto our clinical database.

To handle telephone and email enquiries with professionalism, sensitivity and confidentiality.

To coordinate clinical appointments, cancellations and waiting lists.

To prepare correspondence, reports and meeting minutes as required.

Maintain confidentiality and adhere to information governance standards.

To work collaboratively with colleagues to ensure a responsive and efficient administrative service.

About us

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

• generous annual leave entitlement which increases during your time with us
• excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• wellbeing support, including an in-house counselling service, external helpline and more
• staff networks and support group

We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.