Job summary
An excellent career development opportunity for a self-motivated and enthusiastic individual wishing to gain experience to pursue a management career in the NHS has arisen within the Admin Leadership Team.
We are seeking a motivated individual with a positive approach to change to lead the admin workforce across Community Services. The role will support clinical service delivery and the implementation and transition of new ways of working across Adult Mental Health.
Main duties of the job
The post will be responsible for the day-to-day management of the admin support workforce (approximately 30 staff) across The Railings, Rugby, and Coventry. This will be in line with Trust values, with experience of managing staff being an essential requirement for the role. The post holder will be responsible for planning and reviewing the allocation of admin support to meet service needs and support the standardisation of admin across the Trust to improve efficiency and effectiveness to services.
About us
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
These include:
- generous annual leave entitlement which increases during your time with us
- e Excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support groups
We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Job description
Job responsibilities
The role will include service development, project work and implementation of change processes in line with the strategic objectives of the Trust, which will include creation of Business Continuity Plans and Standard Operating Procedures.
The successful candidate will play an important role in supporting the Administration and Process Manager in ensuring buildings are utilised productively and are safe and appropriate for patients and staff who access them, including the production and up-dating of health and safety risk assessments. You must be able to build effective working relationships across all disciplines, be approachable and accessible with excellent communication and organisational skills. This role will be the interface for services in terms of effective management, transformational change, and the use of administration support to services within Trust buildings.
As the role will require travel to other Trust sites, including meetings and training, access to independent means of travel is an essential requirement.
Job description
Job responsibilities
The role will include service development, project work and implementation of change processes in line with the strategic objectives of the Trust, which will include creation of Business Continuity Plans and Standard Operating Procedures.
The successful candidate will play an important role in supporting the Administration and Process Manager in ensuring buildings are utilised productively and are safe and appropriate for patients and staff who access them, including the production and up-dating of health and safety risk assessments. You must be able to build effective working relationships across all disciplines, be approachable and accessible with excellent communication and organisational skills. This role will be the interface for services in terms of effective management, transformational change, and the use of administration support to services within Trust buildings.
As the role will require travel to other Trust sites, including meetings and training, access to independent means of travel is an essential requirement.
Person Specification
Qualifications
Essential
- QCF Business Administration Level 3
- ILM Leadership and Management Level 3 / CMI Management and Leadership Level 5
Knowledge and Skills
Essential
- Articulate with excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Advanced keyboard / IT skills
- Ability to manage and prioritise own and other's workload and use own initiative
- Ability to work autonomously, deal with queries independently and escalate where appropriate
Experience
Essential
- Competent working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
- Experience of working in a busy office / customer care environment
Person Specification
Qualifications
Essential
- QCF Business Administration Level 3
- ILM Leadership and Management Level 3 / CMI Management and Leadership Level 5
Knowledge and Skills
Essential
- Articulate with excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Advanced keyboard / IT skills
- Ability to manage and prioritise own and other's workload and use own initiative
- Ability to work autonomously, deal with queries independently and escalate where appropriate
Experience
Essential
- Competent working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
- Experience of working in a busy office / customer care environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
