Job summary
We have an exciting opportunity to recruit a Band 3 Children in Care Co-ordinator.
We are looking for dynamic individuals with excellent communication, organisational and secretarial skills to support the administration function within our children's service.
Main duties of the job
The successful candidates will provide an efficient and comprehensive administration service to support the wide range of clinicians within the teams. We are looking for individuals with a positive and compassionate approach to supporting patient care.
They will work within a busy integrated and skill mixed Admin Team. They will need to be confident and empathetic in dealing with sensitive reports and patient information, with an excellent telephone manner. The ability to work well as part of team is vital in this role as we rely on each other for support with workload and guidance with sensitive patient queries.
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
About us
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
These include:
- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support group
We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Job description
Job responsibilities
We are looking for individuals with a positive and compassionate approach to supporting patient care. You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. The essential requirements of this post are good telephone manner, high level communication skills, typing letters, digital dictation and attention to detail. You will have good organisational skills and the ability to work both independently and as part of a team. We have a full electronic patient record system which is central to our work, so accurate record keeping is critical and you must be able to concentrate in a busy working environment.
The successful candidate will be educated to GCSE level with an administration NVQ or QCF or equivalent experience. Excellent IT skills are essential, with experience of Word processing, excel data entry, email and audio typing. Previous experience of working within a health care setting would be desirable.
We are looking for individuals with a positive approach to change who are supportive of regular service improvements. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
Job description
Job responsibilities
We are looking for individuals with a positive and compassionate approach to supporting patient care. You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. The essential requirements of this post are good telephone manner, high level communication skills, typing letters, digital dictation and attention to detail. You will have good organisational skills and the ability to work both independently and as part of a team. We have a full electronic patient record system which is central to our work, so accurate record keeping is critical and you must be able to concentrate in a busy working environment.
The successful candidate will be educated to GCSE level with an administration NVQ or QCF or equivalent experience. Excellent IT skills are essential, with experience of Word processing, excel data entry, email and audio typing. Previous experience of working within a health care setting would be desirable.
We are looking for individuals with a positive approach to change who are supportive of regular service improvements. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
Person Specification
Qualifications
Essential
- Good General Education (eg. GCSE English and Maths A-C)
- QCF Customer Service Level 2 or relevant customer service experience
knowledge and Skills
Essential
- Excellent communication/ customer care skills both written and verbal demonstrating empathy and compassion
- Ability to manage and prioritise own and occasionally other's workload and use own initiative
- Good organisation skills and ability to multitask
- Good knowledge and understanding of office procedures
Experience
Essential
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
- Experience of working in a busy office/customer care environment is required
- Experience of working within a team
Person Specification
Qualifications
Essential
- Good General Education (eg. GCSE English and Maths A-C)
- QCF Customer Service Level 2 or relevant customer service experience
knowledge and Skills
Essential
- Excellent communication/ customer care skills both written and verbal demonstrating empathy and compassion
- Ability to manage and prioritise own and occasionally other's workload and use own initiative
- Good organisation skills and ability to multitask
- Good knowledge and understanding of office procedures
Experience
Essential
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
- Experience of working in a busy office/customer care environment is required
- Experience of working within a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
