Coventry and Warwickshire Partnership Trust

Ward Clerk -Band 2

Information:

This job is now closed

Job summary

We are looking to recruit to an administrative support role based on an in-patient acute mental health ward at St Michael's Hospital, Warwick. This is an in-patient unit caring for adults suffering from a wide range of mental health disorders.

Main duties of the job

We are looking for someone who is friendly and approachable with great communication skills, who can build good working relationships within a fast-paced environment. As well as being a team player, we seek applicants who can demonstrate sensitivity/confidentiality due to the nature of the service and are able to work autonomously with a flexible approach and strong work ethic to prioritise and multi-task.

We require applicants to share our vision to become an innovative, forward-thinking, and inclusive teaching organisation, enabling us to provide consistently high quality, safe, and compassionate care and to demonstrate our Trust values of compassion, respect, integrity, working together and seeking excellence to present a professional image and maintain the highest standards of customer service and confidentiality.

About us

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:

  • generous annual leave entitlement which increases during your time with us
  • excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
  • salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
  • discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
  • wellbeing support, including an in-house counselling service, external helpline and more
  • staff networks and support group

We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Details

Date posted

07 May 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

444-6201154A-CG

Job locations

St Michaels Hospital

St Michaels Road

Warwick

CV34 5QW


Job description

Job responsibilities

The post-holders will be required to provide an effective and efficient admin support service working within an integrated and skill mixed team. You must be able to multi-task under pressure and work flexibly to meet the needs of the service. The role will require you to provide ward clerk/admin support to the Ward Manager and ward staff and a large proportion of your day will be ward based working with the team. Duties will include collating data information for bed stays, ordering equipment/food/etc, taking timely and accurate messages, fire warden duties, e-mails, scanning, keeping up-to-date patient records, records tracking, post and deliveries, arranging sick notes, etc. You will also work alongside your admin hub colleagues, communicating daily, jointly organising and planning weekly workloads and providing cover for each others wards. Post-holders will also be required to provide lunchtime cover to the reception area on a rota basis.

Job description

Job responsibilities

The post-holders will be required to provide an effective and efficient admin support service working within an integrated and skill mixed team. You must be able to multi-task under pressure and work flexibly to meet the needs of the service. The role will require you to provide ward clerk/admin support to the Ward Manager and ward staff and a large proportion of your day will be ward based working with the team. Duties will include collating data information for bed stays, ordering equipment/food/etc, taking timely and accurate messages, fire warden duties, e-mails, scanning, keeping up-to-date patient records, records tracking, post and deliveries, arranging sick notes, etc. You will also work alongside your admin hub colleagues, communicating daily, jointly organising and planning weekly workloads and providing cover for each others wards. Post-holders will also be required to provide lunchtime cover to the reception area on a rota basis.

Person Specification

Qualifications

Essential

  • QCF Customer Service Level 2
  • QCF Business Administration Level 2

Knoweldega and skills

Essential

  • Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
  • Ability to manage and prioritise own workload/use own initiative
  • Good organisation skills and ability to multitask
  • Ability to deal professionally with enquiries from staff, service users and stakeholders

Experience

Essential

  • Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
  • Experience of working in a busy office / customer care environment
Person Specification

Qualifications

Essential

  • QCF Customer Service Level 2
  • QCF Business Administration Level 2

Knoweldega and skills

Essential

  • Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
  • Ability to manage and prioritise own workload/use own initiative
  • Good organisation skills and ability to multitask
  • Ability to deal professionally with enquiries from staff, service users and stakeholders

Experience

Essential

  • Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
  • Experience of working in a busy office / customer care environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Coventry and Warwickshire Partnership Trust

Address

St Michaels Hospital

St Michaels Road

Warwick

CV34 5QW


Employer's website

https://www.covwarkpt.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Coventry and Warwickshire Partnership Trust

Address

St Michaels Hospital

St Michaels Road

Warwick

CV34 5QW


Employer's website

https://www.covwarkpt.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior Admin Lead

Kate Wainwright-Young

kate.wainwright-young@covwarkpt.nhs.uk

03003033664

Details

Date posted

07 May 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

444-6201154A-CG

Job locations

St Michaels Hospital

St Michaels Road

Warwick

CV34 5QW


Supporting documents

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