Medical Secretary

Job summary

An exciting opportunity has arisen for an individual with excellent communication and organisational skills to join our South Warwickshire Community administration team within Coventry and Warwickshire Partnership Trust.

Who we're Seeking: Applicants with secretarial experience to join our admin team in providing a comprehensive secretarial service to Consultant/Doctor(s) and their clinical teams, supporting the growing demand for provision of care for community adult mental health services within the South Warwickshire area.

We're looking for someone who is friendly and approachable with great communication skills, who can build working relationships and promote change and efficiency. As well as being a team player, you'll need to work autonomously and promote a flexible approach and strong work ethic to prioritise, multi-task, and delegate.

Applicants will share our values of Compassion, Respect, Excellence, Collaboration & Integrity to present a professional image and maintain the highest standards of customer service and confidentiality.

Main duties of the job

The Job Role: You will act as the first point of contact for your consultants' and their patients, with a need to exercise judgement, resolve problems using initiative, and occasionally be required to manage challenging situations and sensitive conversations.

Working unsupervised on a day-to-day basis to meet deadlines, you will be managing a range of complex duties, including outpatient clinic management and extensive diary management, with the ability to be able to respond to enquiries both internal and external to the organisation in a professional manner. The role includes various ad hoc work requests from Consultants and the clinical management team, plus the need to support consultants who are undertaking additional duties, e.g. medical education / teaching responsibilities etc.

This role includes a requirement to effectively manage your own workload and be able to delegate and line manage other administrative staff, including conducting supervisions and appraisals for Band 2/3 admin staff. Candidates will work closely with other medical secretaries to cross cover workloads where needed and support the Senior Admin Lead and Admin Team Co-ordinator to help implement and promote positive change, and improve efficiencies, in order to provide a comprehensive and effective admin service, within a busy community adult mental health outpatient environment.

About us

Benefits of working with us:

Annual leave starting at 27 days + 8 BHs, rising to 33 days + 8,

generous pension scheme,

childcare vouchers,

health and wellbeing offers for staff,

reimbursement of eye sight checks,

employee assistance programme (counselling, financial/legal support, etc),

on-line learning + qualification development programmes,

coaching support,