Job summary
Team Secretary, full time: 37.5 hours per week Monday to Friday 9am to 5pm based at Brunel House on The Railings Site in Rugby.
Coventry & Warwickshire Partnership NHS Trust has an exciting opportunity for an individual with excellent secretarial, communication and organisational skills to join the admin team.
Main duties of the job
The post holder will play an important role within the wider admin team to provide efficient and comprehensive administration support to the clinicians and managers. You will work within an integrated and skill mixed admin team supporting the clinical service delivery within Mental Health. Team Secretaries are vital members of the team providing secretarial support to clinicians and managers and supervising the day to day workload of Admin Support colleagues.
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
About us
At Coventry and Warwickshire Partnership NHS Trust (CWPT) we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
At CWPT we put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others. We have an extensive wellbeing package to support our staff both in and out of work and we offer generous annual leave entitlement. With excellent training and development opportunities, we believe in growing our talent to be the best they can be and strive to promote from within the organisation. We listen to the feedback of our staff and service users, to ensure everyone has a voice and is recognised and valued for their contribution.
We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Job description
Job responsibilities
You will support the standardisation of admin support across the Trust to improve the efficiency and effectiveness of the admin support received by clinical services. We are looking for individuals with a positive approach to change who are supportive of service improvements and able to build effective working relationships, be approachable and accessible with a flexible approach to work.We will require a well organised individual who is able to empathise with our service users and be able to deal with sensitive enquiries in a confidential manner. Knowledge and experience in customer care would be an advantage.Applicants will need to be computer literate in Word, Excel and Outlook with excellent accuracy in data input. Experience of minute taking is an advantage as well as audio typing. You must have the ability to multitask, manage and prioritise your own workload and be able to work on both your own initiative and as part of a team.
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
Job description
Job responsibilities
You will support the standardisation of admin support across the Trust to improve the efficiency and effectiveness of the admin support received by clinical services. We are looking for individuals with a positive approach to change who are supportive of service improvements and able to build effective working relationships, be approachable and accessible with a flexible approach to work.We will require a well organised individual who is able to empathise with our service users and be able to deal with sensitive enquiries in a confidential manner. Knowledge and experience in customer care would be an advantage.Applicants will need to be computer literate in Word, Excel and Outlook with excellent accuracy in data input. Experience of minute taking is an advantage as well as audio typing. You must have the ability to multitask, manage and prioritise your own workload and be able to work on both your own initiative and as part of a team.
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
Person Specification
Qualifications
Essential
- Good General Education English & Maths A - C
- QCF Business Administration Level 2 or equivalent qualification / experience/ willing to work towards completion of this
- QCF Customer Service Level 2 or equivalent qualification / experience/ willing to work towards completion of this
Knowledge and Skills
Essential
- Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Advanced keyboard / IT skills Including audio typing
- Ability to manage and prioritise own and other's workload and use own initiative
- Understanding of working in a supervisory role
- Good organisation skills and ability to multitask
- Good time management skills
- Ability to take and transcribe notes of meetings in a timely manner
- Ability to maintain relevant recording and information systems
- Understand confidentiality and apply the principles in every day working practice
Experience
Essential
- Experience of working in a busy office / customer care environment
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
Personal Attributes
Essential
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Ability to travel to multiple sites
Person Specification
Qualifications
Essential
- Good General Education English & Maths A - C
- QCF Business Administration Level 2 or equivalent qualification / experience/ willing to work towards completion of this
- QCF Customer Service Level 2 or equivalent qualification / experience/ willing to work towards completion of this
Knowledge and Skills
Essential
- Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Advanced keyboard / IT skills Including audio typing
- Ability to manage and prioritise own and other's workload and use own initiative
- Understanding of working in a supervisory role
- Good organisation skills and ability to multitask
- Good time management skills
- Ability to take and transcribe notes of meetings in a timely manner
- Ability to maintain relevant recording and information systems
- Understand confidentiality and apply the principles in every day working practice
Experience
Essential
- Experience of working in a busy office / customer care environment
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
Personal Attributes
Essential
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Ability to travel to multiple sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
