Coventry and Warwickshire Partnership Trust

Admin Support - Band 3

Information:

This job is now closed

Job summary

Due to the current postholder promotion, an exciting opportunity has arisen within Learning Disabilities/Autism Directorate for a Band 3 Admin Support with the PA office at Brooklands.

We are seeking an enthusiastic and self-motivated individual to undertake the role of Admin Support. You must have experience of working in a busy office. The successful candidate will provide comprehensive administrative support to the Matrons at Brooklands for Learning Disabilities/Autism Directorate, together with supporting the Senior Management Team. Primary duties will include diary management, coordinating internal and external meetings, preparation of agendas and associated documentation, taking minutes and providing admin support.

Main duties of the job

Combining high standards and commitment with experience and excellent communication both written and verbal alongside having exceptional organisational skills are essential for this post. You must be able to provide evidence of working in a busy environment, utilising advanced secretarial and administrative skills including minute/note taking experience. The successful applicant will have an excellent knowledge in the use of a variety of databases including Excel and PowerPoint etc. and ideally some internal systems. You will be working in a fast-paced environment, & therefore require the ability to multitask and prioritise your own workload and that of others, working as part of a team and have a professional attitude.

You must be able to build effective working relationships, be approachable and accessible with excellent communication and organisational skills.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

About us

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:

  • generous annual leave entitlement which increases during your time with us
  • excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
  • salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
  • discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
  • wellbeing support, including an in-house counselling service, external helpline and more
  • staff networks and support group

We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Details

Date posted

22 March 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

444-5966234A-RM

Job locations

Brooklands, Brian Oliver

Birmingham

B37 5RY


Job description

Job responsibilities

  • Providing an efficient and professional administrative service
  • Support with reception duties when required
  • Word-processing including copy typing
  • Taking detailed messages via telephone or email and deal with them in a timely and efficient way and refer as appropriate
  • Amending and sending out staffing templates (spreadsheets) and notes
  • Ensuring appropriate care records and files are available to clinicians (e.g., for inpatient and outpatient appointments and for ad hoc requests)
  • Accurately inputting confidential data using a variety of Trust IT systems in a timely way.
  • Providing flexible administrative and reception cover as required to meet the needs of the services. This might occasionally involve working at another base in the local area during cross cover arrangements.
  • Support with Information Governance Requests

Job description

Job responsibilities

  • Providing an efficient and professional administrative service
  • Support with reception duties when required
  • Word-processing including copy typing
  • Taking detailed messages via telephone or email and deal with them in a timely and efficient way and refer as appropriate
  • Amending and sending out staffing templates (spreadsheets) and notes
  • Ensuring appropriate care records and files are available to clinicians (e.g., for inpatient and outpatient appointments and for ad hoc requests)
  • Accurately inputting confidential data using a variety of Trust IT systems in a timely way.
  • Providing flexible administrative and reception cover as required to meet the needs of the services. This might occasionally involve working at another base in the local area during cross cover arrangements.
  • Support with Information Governance Requests

Person Specification

Qualifications

Essential

  • Good General Education (e.g., GCSE English and Maths A-C)
  • QCF Business Administration Level 3 or relevant experience
  • QCF Customer Service Level 3 or relevant experience

Knowledge and Skills

Essential

  • Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
  • Standard keyboard / IT skills
  • Ability to manage and prioritise own workload and use own initiative
  • Good organisation skills and ability to multitask
  • Ability to deal professionally with enquiries from staff, service users and stakeholders
  • Ability to problem solve
  • Understand confidentiality and apply the principles in every day working practice

Experience

Essential

  • Experience of working with a range of Microsoft Office packages (e.g., Word, Excel, Outlook, PowerPoint and Access)
  • Experience of using Trust IT systems
  • Experience of working in a busy office / customer care environment
  • Experience of working in Healthcare
Person Specification

Qualifications

Essential

  • Good General Education (e.g., GCSE English and Maths A-C)
  • QCF Business Administration Level 3 or relevant experience
  • QCF Customer Service Level 3 or relevant experience

Knowledge and Skills

Essential

  • Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
  • Standard keyboard / IT skills
  • Ability to manage and prioritise own workload and use own initiative
  • Good organisation skills and ability to multitask
  • Ability to deal professionally with enquiries from staff, service users and stakeholders
  • Ability to problem solve
  • Understand confidentiality and apply the principles in every day working practice

Experience

Essential

  • Experience of working with a range of Microsoft Office packages (e.g., Word, Excel, Outlook, PowerPoint and Access)
  • Experience of using Trust IT systems
  • Experience of working in a busy office / customer care environment
  • Experience of working in Healthcare

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Coventry and Warwickshire Partnership Trust

Address

Brooklands, Brian Oliver

Birmingham

B37 5RY


Employer's website

https://www.covwarkpt.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Coventry and Warwickshire Partnership Trust

Address

Brooklands, Brian Oliver

Birmingham

B37 5RY


Employer's website

https://www.covwarkpt.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Support Service Manager

Harinder Kang

harinder.kang@covwarkpt.nhs.uk

01213294900

Details

Date posted

22 March 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

444-5966234A-RM

Job locations

Brooklands, Brian Oliver

Birmingham

B37 5RY


Supporting documents

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