Central Booking Service Call Agent

Job summary

The Central Booking Service are looking for admin staff to join our team in Coventry. Our opening hours are Monday to Sunday from 8am till 8pm all year round.

You will be working within an inbound Contact Centre using an electronic booking system, to facilitate referrals into a range of CWPT services including the iSPA and Urgent Community Response Service.

Working 5 out of 7 days on a 5 weeks rotational rota . Weekday shifts patterns are:

8:00am - 4:00pm, 9:00am - 5:00pm and 12pm-8:00pm

Shift patterns over the weekend are:

8:00am - 4:00pm*, 10:00am - 6:00pm* and 12:00pm- 8:00pm*

*all shifts over the weekend are eligible for weekend working pay enhancements

Main duties of the job

To provide a professional patient referral and appointment booking service via telephone, email and other electronic systems. Communicating related information and advice in accordance with Trust guideline, policies and procedures.

Be responsible for checking the service email account on a rota basis for new mail.To maintain and update high standard manual and electronic filing system updating information according to Trust policies and proceduresTo input all necessary data to the Trust's data collection systems, both manual and electronic.

You will adhere to procedures and processes within service timescales, whilst operating within a busy and demanding environment.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

About us

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:

generous annual leave entitlement which increases during your time with usexcellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much moresalary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and morediscounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemeswell-being support, including an in-house counselling service, external helpline and morestaff networks and support groupsWe're always on the lookout for people who share our passion for improving the lives and well-being of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.