Job summary
The post holder will be required to manage the role and functions within LD community team service, ensuring adequate skill mix and safe staffing levels are maintained. This will provide a service to people with LD who require assessment to determine the required interventions to maximise recovery and independence.
The post holder will have responsibility for the operational delivery of the service and liaise with other partners in the pathway to ensure seamless service for service users and their families.
The post holder will manage and provide leadership to the team to include staff and service development and ensure that all organisational systems and process are in place, adhered to and monitored within area of responsibility. The post holder will manage and organise competing and conflicting priorities and manage change in complex situations. The post holder will be a resource of enhanced clinical knowledge and competence in the service area.
Main duties of the job
The post holder will manage and provide leadership to the team to include staff and service development and ensure that all organisational systems and process are in place, adhered to and monitored within area of responsibility.
The post holder will manage and organise competing and conflicting priorities and manage change in complex situations. The post holder will be a resource of enhanced clinical knowledge and competence in the service area.
About us
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
These include:
- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support group
We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Job description
Job responsibilities
Communication
The post holder will:
- Communicate with both internal and external stakeholders, such as service users, carers, other teams, third sector and voluntary organisations on matters which may be complex and/or contentious.
- Communicate effectively across a wide variety of settings, using tact and diplomacy in response to situations that may be complex and sensitive and may have resulted from conflict.
- Providing advice and use their initiative and follow organisational procedures in routine and crisis situations
- Apply communication skills which take account of other communication needs and differences, in order to plan, deliver and evaluate care.
- Apply enhanced communication skills both oral and written to communicate information within records and reports within their service area. This may also include the need to respond to and offer and reassurance to questions and concerns from a variety of groups, such as service users, carers and other staff/teams.
- Comply with and implement local and Trust policies and procedures regarding appropriate communication.
- Be required to lead client reviews within the multi-disciplinary team and act as an advocate for service users.
Analytical and Judgemental Skills / Freedom to Act
The post holder will:
- Analyse and act on multiple and complex information assuring adherence to local and national guidance, legislation and policy
- Act within the limits of their competency and authority in line with their professional code of conduct.
- Take responsibility and actively participate in both managerial and professional supervision to ensure their competence and support their continuous professional development.
- Provide management and/or clinical supervision to staff within their team.
- Deputise in the absence of a senior manager as required.
- Manage change in a complex environment responding to varying needs.
- Manage complex clinical and Human resource issues e.g. complaints, SIRIs, disciplinaries, dignity at work issue etc.
Planning and Organisational Skills
The post holder will
- Ensure that all organisational systems and processes are in place, adhered to and monitored within area of responsibility.
- Will manage and organise competing and conflicting priorities.
- Monitor the effectiveness of others time management in order to ensure safe effective delivery of services.
- Plan and manage a range of activities which may be complex in nature and delegate appropriate responsibilities to other members of the team.
- Review, evaluate and adjust activities in response to changing demands
- Positively manage the varying demands of the team within which they work, including complex situations, complaints and adverse incidents.
Physical Skills
The post holder will:
- Have the ability to use I.T. systems sensibly and purposefully to meet the needs of the role and will be required to utilise systems safely and securely in line with organisational guidelines
- Attend annual training and undertake life support training appropriate to role
- Undertake MAPA training to a level appropriate as designated by the line manager.
Responsibility for Patients / Clients
The post holder will:
- Ensure and assure that safety and quality is maintained in all aspects of service provision
- To be a resource of enhanced clinical knowledge, judgement and competence in the service area.
- Monitor clinical pathways, interventions and efficacy of service provision, given all available data.
- To positively engage colleagues in the identification and solution of problems relating to patient care documenting key points of agreement, including specific factors which influenced advice and recommendations.
- Take a lead role for safeguarding within area of responsibility in line with local section 75 arrangements.
- Lead others to improve health and wellbeing of patients which may include self care, education, recreational and work activities.
- Ensure that staff work in partnership with service users in developing their care plan.
- Advise, inform and embed the physical health and wellbeing agenda for individuals (services users, their family, their significant other) by promoting the inter relatedness of physical and mental health.
- Liaise, advise and inform service providers to enable them to support services users to access and use services in a way which respects their values and supports their rights.
Policy and Service Responsibilities
The post holder will:
- Ensure compliance with implementation and development of policies and procedures relevant to service delivery within area of responsibility.
- Act within own level of authority and legal requirements for maintaining confidentiality in healthcare. This covers all aspects of information, data and other resources relevant to healthcare activities.
- Ensure that own actions and those of others reduce risks to health and safety through removal, mitigation and escalation.
- Promote peoples equality, diversity and rights.
- Consider service needs and escalate relevant suggestions to all local and organisational policies and procedures.
- Have good knowledge of and comply with relevant legal frameworks such as the Mental Health Act 2008 Capacity Act 2005.
- Ensure that the Safeguarding Policy is followed at all times
Responsibility for Financial and Physical Resources
The post holder will:
- Ensure effective use of resources and manage the departmental budget
- Ensure adequate skill mix and safe staffing levels are maintained having regard for standards of care and efficiency of resources.
- Act as authorised signatory within the level of your authority e.g. time sheets, new starter forms, travel.
- Authorise additional resources as required for clinical service delivery e.g. staff, equipment.
Responsibility for Staff The post holder will:
- Provide assurance that all staff within area of responsibility have complied with local and national guidance, legislation and policy e.g. statutory and mandatory training.
- Share enhanced skills and knowledge and support the development of others.
- Reflect on and evaluate their own and others values, priorities, interests and effectiveness in order to continually improve practice.
- Ensure that staff performance is underpinned by staff supervision, appraisal and training in line with organisational policy.
- Reflect on their development and maintain own skills and practice by continued learning and development.
- Facilitate others to reflect and develop.
- Demonstrate understanding and learning of application in practice supported with CPD portfolio evidence.
- Provide mentoring and support for other learners (subject to professional standards and training requirements
- Undertake Human Resource activities as appropriate to role e.g. appraisal, sickness absence and management of change in complex situations.
- Effectively delegate to others as and when appropriate.
- Deputise for senior managerial and leadership staff as directed.
Responsibility for Information
The post holder will:
- Gather, store and communicate information relevant to their particular job role.
- Comply with the relevant professional standards.
- Adhere to the record keeping policies and processes of the Trust.
- Understand individual responsibility and act in accordance with the national data protection act and organisational information governance policies and protocols.
At all times the post holder must only access information relevant and appropriate to role
Research and Development
The post holder will be required to contribute to and support research and audit within their service area, as required.
Physical Effort
The post holder will be required to undertake light physical duties for example taking physical health monitoring equipment on visits.
Mental Effort
The post holder will:
- Be required to work in a variety of settings which may be busy and demanding. This will require the post holder to conduct themselves in a professional manner at all times.
- Manage frequent interruptions and maintain concentration whilst carrying out a range of tasks e.g. report writing, assessment and formulation, documentation, individual therapy.
- Frequently reassess and manage tasks required to deliver the service within allocated resources.
Emotional Effort
The post holder will:
- Therapeutically engage in effective communication and relationships with people who are troubled or distressed.
- Be required to establish, sustain and disengage from relationships with families with specific health needs.
- Occasionally manage highly distressing or emotional circumstances i.e. which may include imparting unwelcome news.
- Provide support to staff who have been exposed to highly distressing and emotional situations.
Working Conditions
The post holder will:
- Be required to oversee and comply with Trust policy in relation to infection control, which includes hazardous waste, hand washing and disposal of sharps.
- Be required to work in an agile manner in response to the needs of the service.
- Be required to use a computer daily
- Be occasionally exposed to unpleasant working conditions e,g. verbal aggression,.
- In order to support this, the post holder will be required to have a current full driving licence and have access to a vehicle for use during the working day
Job description
Job responsibilities
Communication
The post holder will:
- Communicate with both internal and external stakeholders, such as service users, carers, other teams, third sector and voluntary organisations on matters which may be complex and/or contentious.
- Communicate effectively across a wide variety of settings, using tact and diplomacy in response to situations that may be complex and sensitive and may have resulted from conflict.
- Providing advice and use their initiative and follow organisational procedures in routine and crisis situations
- Apply communication skills which take account of other communication needs and differences, in order to plan, deliver and evaluate care.
- Apply enhanced communication skills both oral and written to communicate information within records and reports within their service area. This may also include the need to respond to and offer and reassurance to questions and concerns from a variety of groups, such as service users, carers and other staff/teams.
- Comply with and implement local and Trust policies and procedures regarding appropriate communication.
- Be required to lead client reviews within the multi-disciplinary team and act as an advocate for service users.
Analytical and Judgemental Skills / Freedom to Act
The post holder will:
- Analyse and act on multiple and complex information assuring adherence to local and national guidance, legislation and policy
- Act within the limits of their competency and authority in line with their professional code of conduct.
- Take responsibility and actively participate in both managerial and professional supervision to ensure their competence and support their continuous professional development.
- Provide management and/or clinical supervision to staff within their team.
- Deputise in the absence of a senior manager as required.
- Manage change in a complex environment responding to varying needs.
- Manage complex clinical and Human resource issues e.g. complaints, SIRIs, disciplinaries, dignity at work issue etc.
Planning and Organisational Skills
The post holder will
- Ensure that all organisational systems and processes are in place, adhered to and monitored within area of responsibility.
- Will manage and organise competing and conflicting priorities.
- Monitor the effectiveness of others time management in order to ensure safe effective delivery of services.
- Plan and manage a range of activities which may be complex in nature and delegate appropriate responsibilities to other members of the team.
- Review, evaluate and adjust activities in response to changing demands
- Positively manage the varying demands of the team within which they work, including complex situations, complaints and adverse incidents.
Physical Skills
The post holder will:
- Have the ability to use I.T. systems sensibly and purposefully to meet the needs of the role and will be required to utilise systems safely and securely in line with organisational guidelines
- Attend annual training and undertake life support training appropriate to role
- Undertake MAPA training to a level appropriate as designated by the line manager.
Responsibility for Patients / Clients
The post holder will:
- Ensure and assure that safety and quality is maintained in all aspects of service provision
- To be a resource of enhanced clinical knowledge, judgement and competence in the service area.
- Monitor clinical pathways, interventions and efficacy of service provision, given all available data.
- To positively engage colleagues in the identification and solution of problems relating to patient care documenting key points of agreement, including specific factors which influenced advice and recommendations.
- Take a lead role for safeguarding within area of responsibility in line with local section 75 arrangements.
- Lead others to improve health and wellbeing of patients which may include self care, education, recreational and work activities.
- Ensure that staff work in partnership with service users in developing their care plan.
- Advise, inform and embed the physical health and wellbeing agenda for individuals (services users, their family, their significant other) by promoting the inter relatedness of physical and mental health.
- Liaise, advise and inform service providers to enable them to support services users to access and use services in a way which respects their values and supports their rights.
Policy and Service Responsibilities
The post holder will:
- Ensure compliance with implementation and development of policies and procedures relevant to service delivery within area of responsibility.
- Act within own level of authority and legal requirements for maintaining confidentiality in healthcare. This covers all aspects of information, data and other resources relevant to healthcare activities.
- Ensure that own actions and those of others reduce risks to health and safety through removal, mitigation and escalation.
- Promote peoples equality, diversity and rights.
- Consider service needs and escalate relevant suggestions to all local and organisational policies and procedures.
- Have good knowledge of and comply with relevant legal frameworks such as the Mental Health Act 2008 Capacity Act 2005.
- Ensure that the Safeguarding Policy is followed at all times
Responsibility for Financial and Physical Resources
The post holder will:
- Ensure effective use of resources and manage the departmental budget
- Ensure adequate skill mix and safe staffing levels are maintained having regard for standards of care and efficiency of resources.
- Act as authorised signatory within the level of your authority e.g. time sheets, new starter forms, travel.
- Authorise additional resources as required for clinical service delivery e.g. staff, equipment.
Responsibility for Staff The post holder will:
- Provide assurance that all staff within area of responsibility have complied with local and national guidance, legislation and policy e.g. statutory and mandatory training.
- Share enhanced skills and knowledge and support the development of others.
- Reflect on and evaluate their own and others values, priorities, interests and effectiveness in order to continually improve practice.
- Ensure that staff performance is underpinned by staff supervision, appraisal and training in line with organisational policy.
- Reflect on their development and maintain own skills and practice by continued learning and development.
- Facilitate others to reflect and develop.
- Demonstrate understanding and learning of application in practice supported with CPD portfolio evidence.
- Provide mentoring and support for other learners (subject to professional standards and training requirements
- Undertake Human Resource activities as appropriate to role e.g. appraisal, sickness absence and management of change in complex situations.
- Effectively delegate to others as and when appropriate.
- Deputise for senior managerial and leadership staff as directed.
Responsibility for Information
The post holder will:
- Gather, store and communicate information relevant to their particular job role.
- Comply with the relevant professional standards.
- Adhere to the record keeping policies and processes of the Trust.
- Understand individual responsibility and act in accordance with the national data protection act and organisational information governance policies and protocols.
At all times the post holder must only access information relevant and appropriate to role
Research and Development
The post holder will be required to contribute to and support research and audit within their service area, as required.
Physical Effort
The post holder will be required to undertake light physical duties for example taking physical health monitoring equipment on visits.
Mental Effort
The post holder will:
- Be required to work in a variety of settings which may be busy and demanding. This will require the post holder to conduct themselves in a professional manner at all times.
- Manage frequent interruptions and maintain concentration whilst carrying out a range of tasks e.g. report writing, assessment and formulation, documentation, individual therapy.
- Frequently reassess and manage tasks required to deliver the service within allocated resources.
Emotional Effort
The post holder will:
- Therapeutically engage in effective communication and relationships with people who are troubled or distressed.
- Be required to establish, sustain and disengage from relationships with families with specific health needs.
- Occasionally manage highly distressing or emotional circumstances i.e. which may include imparting unwelcome news.
- Provide support to staff who have been exposed to highly distressing and emotional situations.
Working Conditions
The post holder will:
- Be required to oversee and comply with Trust policy in relation to infection control, which includes hazardous waste, hand washing and disposal of sharps.
- Be required to work in an agile manner in response to the needs of the service.
- Be required to use a computer daily
- Be occasionally exposed to unpleasant working conditions e,g. verbal aggression,.
- In order to support this, the post holder will be required to have a current full driving licence and have access to a vehicle for use during the working day
Person Specification
Qualifications
Essential
- Current unrestricted registration with HCPC/NMC
- Relevant Professional Qualification i.e RMN, DipCOT
- Evidence of continuing professional development
Experience
Essential
- Substantial experience in a Community Mental health care setting
- Highly developed specialist knowledge gained within a similar environment over a significant period of time
- Significant experience of risk assessment and positive risk management
- Proven experience of managing a multi-disciplinary team
Other
Essential
- Must have full driving licence and access to a motor vehicle for business use
Person Specification
Qualifications
Essential
- Current unrestricted registration with HCPC/NMC
- Relevant Professional Qualification i.e RMN, DipCOT
- Evidence of continuing professional development
Experience
Essential
- Substantial experience in a Community Mental health care setting
- Highly developed specialist knowledge gained within a similar environment over a significant period of time
- Significant experience of risk assessment and positive risk management
- Proven experience of managing a multi-disciplinary team
Other
Essential
- Must have full driving licence and access to a motor vehicle for business use
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
