Job summary
Medical Secretary, Job Share to work 1.15pm - 5pm on Wednesday, 9am - 5pm on both Thursday and Friday, based at The Manor Site in Nuneaton
An exciting opportunity has arisen for a Medical Secretary based at The Manor Site in Nuneaton proving support to two Medical Consultants and their clinical teams, the Home Treatment Team and also the Recovery Team who provide care to people diagnosed with a form of psychosis.
This post is a job share and the successful candidate will need to be able to work from 1.15pm to 5pm on Wednesday and 9am - 5pm on Thursday and Friday.
Main duties of the job
The post holder will play an important role providing efficient, comprehensive and complex medical secretary service to two Consultants, junior medical staff and their teams, acting as a first point of contact for service users, staff and stakeholders, exercising judgement and resolving problems. You will work within an integrated and skill mixed admin team and will be expected to show initiative and have the ability to delegate tasks appropriately to the Team Secretaries and Admin Support colleagues in order to effectively and efficiently support clinical service delivery. Previous Medical Secretarial experience and experience of line managing a small team is desirable but not essential.
About us
The service received an overall rating of Good by the CQC and an Outstanding for care and compassion of which we are rightly proud. We have also been recognised both locally and nationally by receiving awards for the services we provide.
Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services tochildren, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.
Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in someof our specialist services, we see on average around 5,000 patients every day.
Job description
Job responsibilities
You must demonstrate a mature attitude and be able to show initiative with the ability to build effective working relationships, be approachable and accessible, with a flexible work ethic. We are looking for confident individuals, with excellent communication and organisational skills who have a positive approach to change and supportive of service improvements. You will help support the standardisation of admin services to improve the efficiency and effectiveness of the admin support received by clinical services
This is an excellent opportunity for a self-motivated and enthusiastic individual who wishes to provide complex admin support to Medical Consultants and their clinical teams.
Job description
Job responsibilities
You must demonstrate a mature attitude and be able to show initiative with the ability to build effective working relationships, be approachable and accessible, with a flexible work ethic. We are looking for confident individuals, with excellent communication and organisational skills who have a positive approach to change and supportive of service improvements. You will help support the standardisation of admin services to improve the efficiency and effectiveness of the admin support received by clinical services
This is an excellent opportunity for a self-motivated and enthusiastic individual who wishes to provide complex admin support to Medical Consultants and their clinical teams.
Person Specification
Qualifications
Essential
- Good General Education (eg. GCSE English and Maths A-C)
- QCF Business Administration Level 3 or equivalent qualification/ experience/ willing to work towards completion of this
- QCF Customer Service Level 3 or equivalent qualification/ experience/ willing to work towards completion of this
- QCF Team Leading Level 2 / First Line Management Level 3 or equivalent qualification/ experience/ willing to work towards completion of this
Knowledge and Skills
Essential
- Articulate with excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Advanced keyboard / IT skills
- Ability to manage and prioritise own and other's workload and use own initiative
- Ability to work autonomously
- Excellent organisation skills and ability to multitask
- Excellent time management skills ability to prioritise conflicting demands in order to meet deadlines
- Ability to take and transcribe notes of meetings in a timely manner
- Ability to audio-type
- Ability to establish and maintain relevant recording and information systems
- Ability to problem solve and deal professionally with complaints
- Understand confidentiality and apply the principles in every day working practice
Experience
Essential
- Competent working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
- Experience of working in a busy office / customer care environment
- Experience of working in Healthcare
- Experience of working in a supervisory role and delegating work
- Medical secretarial experience
Personal Attributes
Essential
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
Person Specification
Qualifications
Essential
- Good General Education (eg. GCSE English and Maths A-C)
- QCF Business Administration Level 3 or equivalent qualification/ experience/ willing to work towards completion of this
- QCF Customer Service Level 3 or equivalent qualification/ experience/ willing to work towards completion of this
- QCF Team Leading Level 2 / First Line Management Level 3 or equivalent qualification/ experience/ willing to work towards completion of this
Knowledge and Skills
Essential
- Articulate with excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Advanced keyboard / IT skills
- Ability to manage and prioritise own and other's workload and use own initiative
- Ability to work autonomously
- Excellent organisation skills and ability to multitask
- Excellent time management skills ability to prioritise conflicting demands in order to meet deadlines
- Ability to take and transcribe notes of meetings in a timely manner
- Ability to audio-type
- Ability to establish and maintain relevant recording and information systems
- Ability to problem solve and deal professionally with complaints
- Understand confidentiality and apply the principles in every day working practice
Experience
Essential
- Competent working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
- Experience of working in a busy office / customer care environment
- Experience of working in Healthcare
- Experience of working in a supervisory role and delegating work
- Medical secretarial experience
Personal Attributes
Essential
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
