Job summary
Please note: Previous applicants need not apply
Full Time Admin Support 37.5 hours per week based at Swanswell Point
Working pattern for this post is Monday to Friday 9.00am to 5.00pm
Coventry and Warwickshire Partnership Trust are excited to welcome a new person into our dedicated Admin Support Team to support the mental health teams at Swanswell Point.
Please note many Trust interviews take place through Microsoft Teams, this can be downloaded either through the App Store or Google Play for use on your phone/tablet.
Main duties of the job
The post holder will play an important role supporting our Secondary Care Mental Health Services. You will be required to support various teams across the site, providing efficient and comprehensive administrative support to clinicians, admin staff and managers and will work within an integrated and skill mixed admin team. You will also be required to provide regular cover for our main reception, therefore previous reception experience would be an advantage.
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
About us
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
These include:
- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support groups
We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Job description
Job responsibilities
We will require a well organised individual who is able to empathise with our service users and be able to deal with sensitive enquiries in a confidential manner. Knowledge and experience in customer care as well as previous reception duties would be an advantage.
Applicants will need to be computer literate in Word, Excel and electronic mail with excellent accuracy in data input. You must have the ability to multitask as this role is varied and tasks can change on a regular basis, able to manage and prioritise your own workload and be able to work on both your own initiative and as part of a team.
We are looking for individuals with a positive approach to change who are supportive of service improvements and able to build effective working relationships, be approachable and accessible with a flexible approach to work.
This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
Interviews will be held via MS Teams.
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
Job description
Job responsibilities
We will require a well organised individual who is able to empathise with our service users and be able to deal with sensitive enquiries in a confidential manner. Knowledge and experience in customer care as well as previous reception duties would be an advantage.
Applicants will need to be computer literate in Word, Excel and electronic mail with excellent accuracy in data input. You must have the ability to multitask as this role is varied and tasks can change on a regular basis, able to manage and prioritise your own workload and be able to work on both your own initiative and as part of a team.
We are looking for individuals with a positive approach to change who are supportive of service improvements and able to build effective working relationships, be approachable and accessible with a flexible approach to work.
This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
Interviews will be held via MS Teams.
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
Person Specification
Qualifications
Essential
- Good General Education (eg. GCSE English and Maths)
Desirable
- QCF Business Administration Level 2 or equivalent qualification or experience
- QCF Customer Service Level 2 or equivalent qualification or experience
Knowledge
Essential
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Standard keyboard / IT skills
- Understand confidentiality and apply the principles in every day working practice
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
Desirable
- Ability to problem solve
- Good organisation skills and ability to multitask
Experience
Essential
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
Desirable
- Experience of working in a busy office / customer care environment
Personal Attributes
Essential
- Work effectively and flexibly as part of a team to meet the needs of the services
Desirable
- Confident in dealing with people at all levels
- Ability to travel to multiple sites
- Ability to work from home where applicable
Person Specification
Qualifications
Essential
- Good General Education (eg. GCSE English and Maths)
Desirable
- QCF Business Administration Level 2 or equivalent qualification or experience
- QCF Customer Service Level 2 or equivalent qualification or experience
Knowledge
Essential
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Standard keyboard / IT skills
- Understand confidentiality and apply the principles in every day working practice
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
Desirable
- Ability to problem solve
- Good organisation skills and ability to multitask
Experience
Essential
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
Desirable
- Experience of working in a busy office / customer care environment
Personal Attributes
Essential
- Work effectively and flexibly as part of a team to meet the needs of the services
Desirable
- Confident in dealing with people at all levels
- Ability to travel to multiple sites
- Ability to work from home where applicable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
