Job summary
Permanent Full Time Band 3 Admin Support, 37.5 hours per week, Monday to Friday 9am-5pm
Coventry & Warwickshire Partnership Trust has an exciting opportunity for an individual with excellent communication and organisational skills to join the RISE admin team based at Whitestone Clinic, Nuneaton, North Warwickshire.
Please note Trust interviews are currently taking place through Microsoft Teams, this can be downloaded either through the App Store or Google Play for use on your phone/tablet.
Main duties of the job
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
The post holder will play an important role within the wider Admin Team to provide efficient and comprehensive administration support to cliniciansand managers within the RISE Service and the Neurodevelopmental Service. You will work within an integrated and skill mixed Admin Teamacross the building to support clinical service delivery. The Band 3 Admin Support admin staff are vital members of the team providing secretarialsupport to clinicians and managers and supervising the day to day workload of Band 2 Admin Support colleagues.
You will support the standardisation of admin support across the Trust to improve the efficiency and effectiveness of the admin support receivedby clinical services. We are looking for individuals with a positive approach to change who are supportive of service improvements.
About us
The service received an overall rating of Good by the CQC and an Outstanding for care and compassion of which we are rightly proud. We have also been recognised both locally and nationally by receiving awards for the services we provide.
Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services tochildren, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.
Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in someof our specialist services, we see on average around 5,000 patients every day.
Job description
Job responsibilities
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
We will require a well organised individual who are able to empathise with our service users and be able to deal with sensitive enquiries in aconfidential manner. Knowledge and experience in customer care is essential due to the nature of the calls.
Applicants will need to be computer literate in Word, Excel and electronic mail with excellent accuracy in data input. You must have the ability tomulti task, manage and prioritise own workload and be able to work on both your own initiative and as part of a team. You must demonstrate you have experience of minute taking for this role and digital/audio typing would be beneficial.
This is an excellent opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
Job description
Job responsibilities
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
We will require a well organised individual who are able to empathise with our service users and be able to deal with sensitive enquiries in aconfidential manner. Knowledge and experience in customer care is essential due to the nature of the calls.
Applicants will need to be computer literate in Word, Excel and electronic mail with excellent accuracy in data input. You must have the ability tomulti task, manage and prioritise own workload and be able to work on both your own initiative and as part of a team. You must demonstrate you have experience of minute taking for this role and digital/audio typing would be beneficial.
This is an excellent opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
Person Specification
Qualifications
Essential
- Good General Education English & Maths A-C
- QCF Business Administration Level 2
- QCF Customer Service Level 2
Knowledge & Skills
Essential
- Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Advanced keyboard / IT skills Including audio typing
- Ability to manage and prioritise own and other's workload and use own initiative
- Ability to take and transcribe notes of meetings in a timely manner
- Ability to maintain relevant recording and information systems
- Good organisation skills and ability to multitask
- Understand confidentiality and apply the principles in every day working practice
Experience
Essential
- Experience of working in a busy office / customer care environment
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
Personal Attributes
Essential
- Confident in dealing with people at all levels
- Work effectively and flexibly as part of a team to meet the needs of the services
Desirable
- Ability to work from home where applicable
Person Specification
Qualifications
Essential
- Good General Education English & Maths A-C
- QCF Business Administration Level 2
- QCF Customer Service Level 2
Knowledge & Skills
Essential
- Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Advanced keyboard / IT skills Including audio typing
- Ability to manage and prioritise own and other's workload and use own initiative
- Ability to take and transcribe notes of meetings in a timely manner
- Ability to maintain relevant recording and information systems
- Good organisation skills and ability to multitask
- Understand confidentiality and apply the principles in every day working practice
Experience
Essential
- Experience of working in a busy office / customer care environment
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
Personal Attributes
Essential
- Confident in dealing with people at all levels
- Work effectively and flexibly as part of a team to meet the needs of the services
Desirable
- Ability to work from home where applicable
