Job summary
RISE Children'sServices
Medical Secretary/Supervisor - Band 4
Full-time 37.5 hours per week
Are you an organised and experienced administrator/secretary?
Are you interested in helping to support RISE Children's Services
If so, we have an exciting opportunity for you to join us at a time of expansion within our Mental Health Services!
PLEASE SEE ATTACHED DOC FOR FULL DETAILS
Main duties of the job
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
You will act as the first point of contact for the service, being required to exercise judgement and resolve problems using initiative, and to work unsupervised on a day-to-day basis to meet deadlines.
You'll manage a range of complex duties, organise workloads, including extensive diary management, and respond to enquiries both internal and external to the organisation. The role can also include support to Consultants undertaking additional duties, eg on call rota
As part of the role, you will be required to manage and co-ordinate administrative staff functions, including supervision, appraisals, etc, for Band 2 and 3 admin support staff and to support the Senior Admin Lead in providing a comprehensive, effective and efficient service, therefore, previous supervisory experience would be advantageous for this post.
About us
The service received an overall rating of Good by the CQC and an Outstanding for care and compassion of which we are rightly proud. We have also been recognised both locally and nationally by receiving awards for the services we provide.
Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.
Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services, we see on average around 5,000 patients every day.
Job description
Job responsibilities
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
Your skills will include the ability to prioritise, co-ordinate and delegate your workload and that of other team members.
Experience of supervising staff is desirable, as is carrying out appraisals, sickness meetings, etc. Knowledge and experience of Microsoft Office systems is essential, and system use of Carenotes, Tracking, and other systems, is required. However, training and support will be provided for these tasks.
To support remote working there will be an expectation for the successful applicant to be able to work from home (having a confidential space) on a flexible rota basis at present, following an appropriate period of on-site training. As such, appropriate equipment will be provided and a home wi-fi network will be required.
Job description
Job responsibilities
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
Your skills will include the ability to prioritise, co-ordinate and delegate your workload and that of other team members.
Experience of supervising staff is desirable, as is carrying out appraisals, sickness meetings, etc. Knowledge and experience of Microsoft Office systems is essential, and system use of Carenotes, Tracking, and other systems, is required. However, training and support will be provided for these tasks.
To support remote working there will be an expectation for the successful applicant to be able to work from home (having a confidential space) on a flexible rota basis at present, following an appropriate period of on-site training. As such, appropriate equipment will be provided and a home wi-fi network will be required.
Person Specification
Qualifications
Essential
- Good General Education (eg. GCSE English and Maths A-C)
- QCF Business Administration Level 3
- QCF Customer Service Level 3
- QCF Team Leading Level 2 / First Line Management Level 3
Knowledge and skills
Essential
- Articulate with excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Advanced keyboard / IT skills
- Ability to manage and prioritise own and other's workload and use own initiative
- Ability to work autonomously
- Excellent organisation skills and ability to multitask
- Excellent time management skills ability to prioritise conflicting demands in order to meet deadlines
- Excellent knowledge and understanding of reception / office procedures
- Ability to take and transcribe notes of meetings in a timely manner
- Ability to audio-type
- Ability to establish and maintain relevant recording and information systems
- Ability to problem solve and deal professionally with complaints
- Understand confidentiality and apply the principles in every day working practice
Experience
Essential
- Competent working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
- Experience of working in a busy office / customer care environment
- Experience of working in Healthcare
- Experience of working in a supervisory role and delegating work
- Medical secretarial experience
Person Specification
Qualifications
Essential
- Good General Education (eg. GCSE English and Maths A-C)
- QCF Business Administration Level 3
- QCF Customer Service Level 3
- QCF Team Leading Level 2 / First Line Management Level 3
Knowledge and skills
Essential
- Articulate with excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Advanced keyboard / IT skills
- Ability to manage and prioritise own and other's workload and use own initiative
- Ability to work autonomously
- Excellent organisation skills and ability to multitask
- Excellent time management skills ability to prioritise conflicting demands in order to meet deadlines
- Excellent knowledge and understanding of reception / office procedures
- Ability to take and transcribe notes of meetings in a timely manner
- Ability to audio-type
- Ability to establish and maintain relevant recording and information systems
- Ability to problem solve and deal professionally with complaints
- Understand confidentiality and apply the principles in every day working practice
Experience
Essential
- Competent working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
- Experience of working in a busy office / customer care environment
- Experience of working in Healthcare
- Experience of working in a supervisory role and delegating work
- Medical secretarial experience
