Job summary
To lead the quality governance framework for Family Health
services, ensuring high standards of patient safety, clinical effectiveness,
regulatory compliance, and continuous quality improvement, while supporting
teams to deliver excellent outcomes for children, families, and communities.
Main duties of the job
The post holder will be responsible for all aspects of work
to promote quality, safety improvement and governance.
To lead and coordinate the divisions response to Patient
Safety Incidents, serious incidents and investigation.
The role will involve having to impart unwelcome news to
both stakeholders, patients and their families, where standards of care have
not been met and where harm has been caused.
Under the direction of the Director of Midwifery and
Associate Director of Nursing monitor the Care Group approach to implementing
Patient Safety Incident Response Framework (PSIRF) setting out the NHSs
approach to developing and maintaining effective systems and processes for
responding to patient safety incidents for the purpose of learning and
improving patient safety, within the service and organisation. Direct the
development and implementation of action plans to drive continuous improvement.
Supporting coordination of the Care Group Risk Register and
dissemination of the Risk Register to the Divisional teams, working alongside
the Divisional Leadership teams
To provide analysis and interpretation of clinical risk
management information for comparison and provide reports and remedial plans to
the Care Group clinical/quality governance groups and other operational and
executive committees of the Trust, as required to support the Director of
Midwifery and the Associate Director of Nursing, Quality Governance and the
Care Group Leadership Team.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full Job Descriptions can be found in the adverts supporting documents.
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AI-generated content is discouraged and may diminish the applicant's chances of
success.
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
Job description
Job responsibilities
To plan and deliver
the activities of the quality governance team, in line with the Quality
Governance Framework and Quality Strategy.
Liaise with and
develop effective relationships with the corporate teams including risk,
audit, guidelines and training groups, learning from deaths, project
management groups, complaints and legal team.
To support the
coordination and monitoring of external review submissions and resulting
action plans.
To support with the
coordination of bench marking nationally derived standards such as CQC, NICE
and the Maternity Incentive Scheme (MIS) including preparations for
assessments and presentation of evidence; devising action plans to address
shortfalls relevant to the Care Group and overseeing timescales for
completion.
To be responsible for
maintaining quality governance and risk management policies, which reflect
appropriate interpretations of national guidance and the requirements of the
CQC and NICE.
Implement and monitor
risk management policies to ensure their effectiveness. Liaise with/coordinate the Guidelines Leads
to assist with reviewing and amending Guidelines and Standard Operation
Procedures, where required.
Identify and ensure
appropriate responses to recommendations from National and Regional bodies
are reported to the Division and ensure that appropriate plans are made to
address these, i.e. NICE, the Care Quality Commission, Department of Health,
National Enquiries, Royal Colleges etc.
Maintain records of responses and actions taken.
Lead on the
production of complex reports, which may contain sensitive information to
demonstrate compliance with Quality Governance, Clinical care and risk
against CQC Standards.
Ensure any risks
compromising the achievement of CQC Standards are highlighted via the quality
governance groups and risk arrangements.
Liaise with the
Trusts Head of Assurance on risk issues and provide updates of risk
assurance via audit results/reports.
Attend appropriate
committees and working groups as and when required.
Lead the preparation
and presentation of the Care Groups Learning from Deaths Report and attend
Trust Learning from Deaths Group in conjunction with the Perinatal Quad.
Lead the preparation
and present of Care Group Governance Reports to present to the Trust Board
and Sub Committees.
Work in partnership
with key stakeholders e.g. patient forums and other agencies, providing
evidence of the work and outcomes.
Ensure that all
learning is shared and contributes to an annual Care Groups and Service
Training Needs Analysis.
To support the Care
Group Senior Management Team in ensuring that effective systems are in place
to support the investigation and management of adverse events including
overseeing the methodology for developing and implementing action plans and
divisional sharing and learning.
Share knowledge and
theory regarding CQC, NICE and speciality standards throughout the Care Group
and at Trust meetings.
Where appropriate,
interpret and present information to clients and their families,
demonstrating the highest levels of interpersonal and communication
skills. Giving highly complex
information to clients and families where there may be barriers to
understanding. Provide relevant verbal
and written information.
To demonstrate
sensitivity in dealing with complex and confidential information from
clients, families and colleagues, giving advice and support when
necessary. Take appropriate action
where necessary.
To ensure that
information/decisions are cascaded appropriately both to junior and senior
staff using tools such as regular timetabled meetings (for which minutes are
produced), newsletters, memos and other relevant communication strategies
across the care group.
To
maintain collaborative working relationships and effective communications
between all members of the multi-disciplinary team, resolving conflict and
working within the team to ensure a high standard of co-ordinated client
care.
Job description
Job responsibilities
To plan and deliver
the activities of the quality governance team, in line with the Quality
Governance Framework and Quality Strategy.
Liaise with and
develop effective relationships with the corporate teams including risk,
audit, guidelines and training groups, learning from deaths, project
management groups, complaints and legal team.
To support the
coordination and monitoring of external review submissions and resulting
action plans.
To support with the
coordination of bench marking nationally derived standards such as CQC, NICE
and the Maternity Incentive Scheme (MIS) including preparations for
assessments and presentation of evidence; devising action plans to address
shortfalls relevant to the Care Group and overseeing timescales for
completion.
To be responsible for
maintaining quality governance and risk management policies, which reflect
appropriate interpretations of national guidance and the requirements of the
CQC and NICE.
Implement and monitor
risk management policies to ensure their effectiveness. Liaise with/coordinate the Guidelines Leads
to assist with reviewing and amending Guidelines and Standard Operation
Procedures, where required.
Identify and ensure
appropriate responses to recommendations from National and Regional bodies
are reported to the Division and ensure that appropriate plans are made to
address these, i.e. NICE, the Care Quality Commission, Department of Health,
National Enquiries, Royal Colleges etc.
Maintain records of responses and actions taken.
Lead on the
production of complex reports, which may contain sensitive information to
demonstrate compliance with Quality Governance, Clinical care and risk
against CQC Standards.
Ensure any risks
compromising the achievement of CQC Standards are highlighted via the quality
governance groups and risk arrangements.
Liaise with the
Trusts Head of Assurance on risk issues and provide updates of risk
assurance via audit results/reports.
Attend appropriate
committees and working groups as and when required.
Lead the preparation
and presentation of the Care Groups Learning from Deaths Report and attend
Trust Learning from Deaths Group in conjunction with the Perinatal Quad.
Lead the preparation
and present of Care Group Governance Reports to present to the Trust Board
and Sub Committees.
Work in partnership
with key stakeholders e.g. patient forums and other agencies, providing
evidence of the work and outcomes.
Ensure that all
learning is shared and contributes to an annual Care Groups and Service
Training Needs Analysis.
To support the Care
Group Senior Management Team in ensuring that effective systems are in place
to support the investigation and management of adverse events including
overseeing the methodology for developing and implementing action plans and
divisional sharing and learning.
Share knowledge and
theory regarding CQC, NICE and speciality standards throughout the Care Group
and at Trust meetings.
Where appropriate,
interpret and present information to clients and their families,
demonstrating the highest levels of interpersonal and communication
skills. Giving highly complex
information to clients and families where there may be barriers to
understanding. Provide relevant verbal
and written information.
To demonstrate
sensitivity in dealing with complex and confidential information from
clients, families and colleagues, giving advice and support when
necessary. Take appropriate action
where necessary.
To ensure that
information/decisions are cascaded appropriately both to junior and senior
staff using tools such as regular timetabled meetings (for which minutes are
produced), newsletters, memos and other relevant communication strategies
across the care group.
To
maintain collaborative working relationships and effective communications
between all members of the multi-disciplinary team, resolving conflict and
working within the team to ensure a high standard of co-ordinated client
care.
Person Specification
Experience
Essential
- Relevant experience and recent governance experience at the appropriate level.
- Proven track record of improvement methodology
Desirable
- Experience of leading and driving clinical governance.
Qualifications
Essential
- Educational knowledge acquired through degree
- Master or working towards and completion of Master Level (or equivalent experience)
- Management or Leadership qualification and /or experience
- Evidence of continued professional development.
Desirable
- Working towards completion of masters degree.
- Recognised teaching qualification
Special Skills & Knowledge
Essential
- Literate and articulate.
- Able to present information and represent the Care Group multidisciplinary meetings.
- Current knowledge of midwifery developments, nationally, regionally and locally.
- Evidence of strategic partnership working
- Previous experience at developing guidelines and protocols on a multidisciplinary level.
- IT skills
- Industrious and versatile able to work on a diverse range of projects at one time.
- Good presentation skills.
- Effective communication skills.
- Demonstrate leadership/management qualities
- Understand the importance of working with other professionals.
- Able to work under own initiative.
- Commitment to the organisations success
- Ability to work to deadlines
- Experience dealing with conflict management
- Experience with dealing with the public and outside agencies.
- Commitment to the trust wide development strategy for success.
- Management experience of dealing with change.
- Demonstrate leadership/management qualities
- Working knowledge of CQC
Desirable
- Knowledge of Trust wide policies
Special Requirements
Essential
- Commitment to drive service improvement
- Creative and innovative thinker, objective with high level of integrity
- Adaptable and flexible approach to work
- Team worker
- Able to foster positive relationships with co-workers and work across professional and organisational boundaries
- Able to motivate others
- Able to deal with difficult and complex situations
Person Specification
Experience
Essential
- Relevant experience and recent governance experience at the appropriate level.
- Proven track record of improvement methodology
Desirable
- Experience of leading and driving clinical governance.
Qualifications
Essential
- Educational knowledge acquired through degree
- Master or working towards and completion of Master Level (or equivalent experience)
- Management or Leadership qualification and /or experience
- Evidence of continued professional development.
Desirable
- Working towards completion of masters degree.
- Recognised teaching qualification
Special Skills & Knowledge
Essential
- Literate and articulate.
- Able to present information and represent the Care Group multidisciplinary meetings.
- Current knowledge of midwifery developments, nationally, regionally and locally.
- Evidence of strategic partnership working
- Previous experience at developing guidelines and protocols on a multidisciplinary level.
- IT skills
- Industrious and versatile able to work on a diverse range of projects at one time.
- Good presentation skills.
- Effective communication skills.
- Demonstrate leadership/management qualities
- Understand the importance of working with other professionals.
- Able to work under own initiative.
- Commitment to the organisations success
- Ability to work to deadlines
- Experience dealing with conflict management
- Experience with dealing with the public and outside agencies.
- Commitment to the trust wide development strategy for success.
- Management experience of dealing with change.
- Demonstrate leadership/management qualities
- Working knowledge of CQC
Desirable
- Knowledge of Trust wide policies
Special Requirements
Essential
- Commitment to drive service improvement
- Creative and innovative thinker, objective with high level of integrity
- Adaptable and flexible approach to work
- Team worker
- Able to foster positive relationships with co-workers and work across professional and organisational boundaries
- Able to motivate others
- Able to deal with difficult and complex situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Darlington Memorial Hospital NHS Trust
Hollyhurst Road
Darlington
County Durham
DL3 6HX
United Kingdom
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
