Governance Officer

Job description

Job responsibilities

To support project objectives and undertake data collection utilising a broad range of approaches & methodologies that effectively underpin clinical audit, patient safety, patient experience & clinical effectiveness projects.

To oversee data streams for all aspects of clinical quality, including patient safety, audit, patient experience and clinical effectiveness.

To provide advice and support to a range of clinical services in relation to safety, effectiveness and experience; including incident management, audit, patient safety and patient experience projects

Provide internal assurance mechanisms to support teams to monitor the progress with and the effectiveness of recommendations made as a result of learning from patient safety incidents and complaints.

Responsible for the day to day line management of staff, allocation and re-allocation of work, training of new staff, undertake return to work interviews to ensure delivery of agreed objectives.

To oversee the distribution of NICE guidance and to monitor compliance with NICE recommendations.

To provide support to enable the timely management of the Risk Register.

To direct and coordinate governance communications on behalf of the care group.

To provide support to the Senior Clinical Quality Lead in the collation and presentation of complex data for onward presentation to care group and organisational forums / committees.

To participate in the facilitation of the care groups governance and quality forums, collating feedback and preparing updates / key messages.

To provide support to clinical services with the process for the clinical quality improvement frameworks, supporting services with data collection and interpretation of results.

To actively manage and collate action feedback from services following service improvement identification and provide assurance through monthly updates on the status of action implementation.

To coordinate and empower clinical teams to complete service improvement initiatives.

To analyse data streams and identify trends and themes, areas of good practice and ensure these are shared throughout the care group.

To support clinical quality & service improvement projects to successful completion

To analyse data streams in relation to staff experience / safety culture work streams, identifying key recommendations for improvement.

To support the implementation of clinical governance projects.

To provide appropriate support and advice on quality & service improvement methodology, data analysis and report writing to healthcare professionals.

To proactively coordinate the development of communication processes for the Care Group e.g. bulletins, newsletters

To write project plans and undertake data collection utilising a broad range of approaches & methodologies that effectively underpin clinical audit, patient experience & clinical effectiveness projects.

To regularly and effectively use IT systems to produce meaningful statistical information. To be able to manipulate and display this information in graph and chart format.

To analyse data and produce reports, making recommendations for service improvement where appropriate

To identify service improvement methodologies and tools that can be ultlised by services

To assist in the development of training materials in relation to clinical quality projects

Authorised signatory for small payments i.e. travel expenses

To facilitate workshops/ focus groups/ training sessions in relation to a range of clinical quality indicators.

To attend contribute to and organise meetings as required for the Associate Director of Nursing. On occasions act as representative for the Associate Director of Nursing.

To propose changes to policies and procedures with regard to clinical governance, and ensure dissemination to wider care group.

Plan and prioritise work to prescribed deadlines.

Undertake project work and produce reports/review papers on relevant topics for consideration by management.

Any other duties commensurate with band.

11. COMMUNICATIONS AND WORKING RELATIONSHIPS

Required to provide and receive complex, sensitive and potentially contentious information in the area of clinical governance. The post-holder will be able to persuade, motivate and train.

Communicates with the following:

Associate Director of Nursing/Associate Director of Governance

Senior Clinical Quality Lead

Clinical and administrative staff within the Care Group

Senior Management Team

Corporate colleagues

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent demonstrable experience.
• Experience of clinical governance & quality issues in health care
• Knowledge of patient safety, clinical audit, patient experience, risk register processes.

Desirable

• Customer care qualification
• Masters degree or willingness to apply

Experience

Essential

• Relevant experience of the health service within a clinical governance/quality related discipline
• Working in an appropriate manner with patient sensitive data Understanding of National Health Service improvement methodologies including:
• Productive Series
• Relevant experience in communicating and facilitating work streams with patients / carers
• Working with risk management processes including, patient safety, risk registers, CAS / NICE guidance.
• Management of complex data streams and ability to analyse data

Special Requirements

Essential

• Patient Focused: Understands how their role impacts on the patient journey, and a willingness to place the patient at the centre of what they do
• Achieving Results: Experience of successfully working to deadlines and completing tasks.
• Inspirational Leadership: Keen to develop themselves and others, open to new ideas and willing to share their experience with others.
• Maximising Value: Takes ownership of problems and does not overly complicate matters or involve colleagues unnecessarily
• Working Together: Approachable and able to build relationships with a wide variety of colleagues. Ability to work as an effective member of a team
• Excellent interpersonal skills.
• Ability to facilitate and manage sensitive situations professionally
• A high level of confidence and assertiveness.
• Ability to adapt pro-actively to change
• Able to remain objective and when necessary.
• Strong personal commitment to the role
• Enthusiastic, positive attitude to drive service improvement
• Able to travel across Trust sites to meet the requirements of the post

Special Skills & Knowledge

Essential

• Computer literacy in MS Office suite, data analysis applications, literature searching tools, clinical systems
• Ability to present and teach to groups of people
• Ability to facilitate workshops and focus groups Interview
• Excellent interpersonal skills
• Ability to work at operational level within a team
• Knowledge of medical terminology
• Evidence of effective report writing and presentation skills
• Ability to deliver deadlines
• Ability to work with minimal supervision Evidence of leadership skills
• Ability to create high level professional reports
• Knowledge and impact of the key national and local drives in relation to clinical governance
• Experience at working at band 5 level

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

University Hospital of North Durham

North Road

Durham

County Durham

DH1 5TW

United Kingdom

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)