Job summary
An opportunity has arisen for a
part time Ward Clerk within County Durham & Darlington NHS Foundation Trust
based at University Hospital North Durham.
The purpose of the role is to
provide general clerical, administrative and reception duties to ward 5
gastroenterology
The successful applicant will be
expected to work both as part of a team and to use their own initiative and
work unsupervised to ensure the effective co-ordination of duties. Previous
clerical experience and knowledge of the healthcare environment is essential.
Main duties of the job
To provide administrative and
clerical support to ward 5 to facilitate the efficient functioning of the
service. Working 2x8 hours day shifts per week to ensure continuity of care.
Welcoming patients and visitors onto ward 5 ensuring a friendly, kind, caring
introduction Working alongside a friendly welcoming team to ensure patients
receive the very best experience.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full Job Descriptions can be found in the adverts supporting documents.
Over reliance on
AI-generated content is discouraged and may diminish the applicant's chances of
success.
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
Job description
Job responsibilities
To undertake a full range of
reception duties as requested by line manager.
To liaise with consultants,
secretaries and other support services to ensure that patient enquiries and
appointments are dealt with in an efficient manner.
To deal with telephone and
visitor enquiries; taking messages as appropriate and referring calls and
enquiries to the most appropriate person.
To meet and greet all visitors
to the department, ascertaining the purpose of the visit whilst ensuring that
confidentiality is always maintained.
Undertake the administration
of admissions, transfers and discharge of patients in real time using the
appropriate systems.
To participate in the
validation of system data to ensure that the data held is up-to-date,
accurate and recorded appropriately; to support the monitoring of the Trust
targets and adherence to the varying policies and procedures; including VTE
assessment and Electronic Discharge Letter monitoring.
To ensure work areas are kept
clean, tidy, and welcoming at all times.
To contribute to prudent stock
control/maintenance.
To be aware of resource
constraints and the importance of working within budget.
Any other duty as requested by
the nurse in charge of the department within the scope of the role.
Job description
Job responsibilities
To undertake a full range of
reception duties as requested by line manager.
To liaise with consultants,
secretaries and other support services to ensure that patient enquiries and
appointments are dealt with in an efficient manner.
To deal with telephone and
visitor enquiries; taking messages as appropriate and referring calls and
enquiries to the most appropriate person.
To meet and greet all visitors
to the department, ascertaining the purpose of the visit whilst ensuring that
confidentiality is always maintained.
Undertake the administration
of admissions, transfers and discharge of patients in real time using the
appropriate systems.
To participate in the
validation of system data to ensure that the data held is up-to-date,
accurate and recorded appropriately; to support the monitoring of the Trust
targets and adherence to the varying policies and procedures; including VTE
assessment and Electronic Discharge Letter monitoring.
To ensure work areas are kept
clean, tidy, and welcoming at all times.
To contribute to prudent stock
control/maintenance.
To be aware of resource
constraints and the importance of working within budget.
Any other duty as requested by
the nurse in charge of the department within the scope of the role.
Person Specification
Special Requirements
Essential
- Flexible, dependable, punctual, empathetic, tactful and sensitive. Clear, legible handwriting. Friendly persona. Able to work as part of a team. Able to use own initiative and work unsupervised.
Experience
Essential
- Experience of ward clerk duties
Qualifications
Essential
- A Maths and English qualification foundation or GCSE
Special Skills & Knowledge
Essential
- Computer literacy and keyboard skills. Organisational skills. Ability to prioritise. Understanding of data protection. Excellent verbal and written communication skills. Confident telephone manner.
Desirable
- Ability to understand medical terminology. Ability to converse with all levels of authority.
Person Specification
Special Requirements
Essential
- Flexible, dependable, punctual, empathetic, tactful and sensitive. Clear, legible handwriting. Friendly persona. Able to work as part of a team. Able to use own initiative and work unsupervised.
Experience
Essential
- Experience of ward clerk duties
Qualifications
Essential
- A Maths and English qualification foundation or GCSE
Special Skills & Knowledge
Essential
- Computer literacy and keyboard skills. Organisational skills. Ability to prioritise. Understanding of data protection. Excellent verbal and written communication skills. Confident telephone manner.
Desirable
- Ability to understand medical terminology. Ability to converse with all levels of authority.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
