Job summary
An exciting opportunity has arisen to appoint an experienced
and motivated individual in the post of Service Manager for a period of 6
months on a secondment basis.
The successful candidate will manage and develop the trust
datacentres and server estate to deliver a robust server system environment
ensuring business and clinical systems run without issue.
You will be part of a large and experienced Health
Informatics Department which has a record of implementing new and exciting
technologies to support the delivery of business and clinical services.
You will be highly experienced in managing the delivery of
ICT and 3rd line server support to a large and diverse user base, both user
facing and back end infrastructure.
Reporting to the ICT
Infrastructure Services Manager you will have management responsibility for the
team of Server Specialists together with development and provision of server
infrastructure and datacentres across the Trust.
This post has a requirement to perform on call
as part of a rota.
Main duties of the job
Manage the entire Trust server estate ensure
proper maintenance and functioning of the Trust network infrastructure.
Keep abreast of changing
technology, identify server specific hardware/software required by the Trust.
Provide ICT support subject to
standard policies and procedures.
Follow ICT ITIL compliance.
Develop, implement and manage
complex IT Systems and Services used by approximately 8500 staff across the
Trust
Management of computer room and
data centre facilities
To ensure that the Trust server
estate is maintained to the highest levels and standards and to keep abreast of
emerging technology, threats and security requirements, taking appropriate
action.
Development of Service Level
Agreements for the provision of IT services with 3rd Party and other NHS
organisations
To monitor and advise on live security
exceptions.
Produce reports on all aspects
of Trusts server performance, security incidents and management.
Participate in Trust wide IT on-call
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
Full Job Descriptions can be found in the adverts supporting documents
Over reliance on
AI-generated content is discouraged and may diminish the applicant's chances of
success
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
From April 9th 2025 - Healthcare assistants - You must have a minimum of two years
of experience working within the NHS as a HCA for the Trust to consider
sponsorship (we will only consider sponsorship if you meet this criteria and
have a current visa expiring within 3 months)
Job description
Job responsibilities
Design, implementation and
management of IT server infrastructure within the Trust
Support the development of the
Trusts strategic approach to IT infrastructure www.cddft.nhs.uk
Management of computer room and
data centre facilities
Implementation and management of
corporate, departmental and clinical IT systems
Management of 3rd line and
Server Support Services
Management of departmental and
non-clinical IT systems support
Plan and manage the deployment
of Trust wide projects
Mange the interfaces between the
server team and Infrastructure support team
Develop and implement standards,
policies and procedures for use with Health Informatics
Developments and management of
business continuity services and disaster recovery provision.
Where required, develop and plan
for any changes to requirements surrounding training, new work, changing
practices etc.
Delegate work to other members
of the Trust and partner ICT teams, providing training where necessary.
Produce complex ad-hoc reports
for all levels of Trust staff and external suppliers, where necessary adapt or
provide new methods of interrogation and when requested provide an analysis at
the required level.
Ensure that ICT system,
equipment and network faults are repaired in a suitable timescale and to a
satisfactory standard.
Assist in the testing and development
of ICT systems and where necessary suggest new designs and solutions etc.
Technical project management and
implementation of IT systems
Provide expert professional and
technical advice and consultancy to all staff user base.
Regular budget monitoring.
Manage the training needs and development
needs of the Infrastructure Specialists.
Job description
Job responsibilities
Design, implementation and
management of IT server infrastructure within the Trust
Support the development of the
Trusts strategic approach to IT infrastructure www.cddft.nhs.uk
Management of computer room and
data centre facilities
Implementation and management of
corporate, departmental and clinical IT systems
Management of 3rd line and
Server Support Services
Management of departmental and
non-clinical IT systems support
Plan and manage the deployment
of Trust wide projects
Mange the interfaces between the
server team and Infrastructure support team
Develop and implement standards,
policies and procedures for use with Health Informatics
Developments and management of
business continuity services and disaster recovery provision.
Where required, develop and plan
for any changes to requirements surrounding training, new work, changing
practices etc.
Delegate work to other members
of the Trust and partner ICT teams, providing training where necessary.
Produce complex ad-hoc reports
for all levels of Trust staff and external suppliers, where necessary adapt or
provide new methods of interrogation and when requested provide an analysis at
the required level.
Ensure that ICT system,
equipment and network faults are repaired in a suitable timescale and to a
satisfactory standard.
Assist in the testing and development
of ICT systems and where necessary suggest new designs and solutions etc.
Technical project management and
implementation of IT systems
Provide expert professional and
technical advice and consultancy to all staff user base.
Regular budget monitoring.
Manage the training needs and development
needs of the Infrastructure Specialists.
Person Specification
Experience
Essential
- Senior Management experience.
- Experience in the provision of a complex
- datacentre and server environments, using a number of different and interconnected technologies.
Desirable
- Specialist technical knowledge of
- best practice in the field of
- Information and Communications
- Technologies
Special Skills and Knowledge
Essential
- Knowledge and understanding of
- server hardware and software tools,
- including datacenter technologies.
- Experience in design installation and
- commissioning of highly complex data server systems
Desirable
- Wide experience of health service operations and health informatics.
- Prince 2 Project management
- experience.
- Experienced in the use of highly
- complex analysis and test equipment
- and the interpretation of the outputs
- from this equipment.
Special Skills and Knowledge
Essential
- Knowledge and understanding of
- server hardware and software tools,
- including datacenter technologies.
- Experience in design installation and
- commissioning of highly complex data server systems
Desirable
- Wide experience of health service operations and health informatics.
- Prince 2 Project management
- experience.
- Experienced in the use of highly
- complex analysis and test equipment
- and the interpretation of the outputs
- from this equipment.
Qualifications
Essential
- Educated to degree level or equivalent
- qualifications or experience in relevant
- subjects and fields, with at least 5 years
- supporting and managing ICT
- environments.
- Detailed technical knowledge of best
- practice in the field of Information and
- Communications Technologies.
Desirable
- Relevant industry standard
- qualifications.
- ITIL Awareness or certification.
Person Specification
Experience
Essential
- Senior Management experience.
- Experience in the provision of a complex
- datacentre and server environments, using a number of different and interconnected technologies.
Desirable
- Specialist technical knowledge of
- best practice in the field of
- Information and Communications
- Technologies
Special Skills and Knowledge
Essential
- Knowledge and understanding of
- server hardware and software tools,
- including datacenter technologies.
- Experience in design installation and
- commissioning of highly complex data server systems
Desirable
- Wide experience of health service operations and health informatics.
- Prince 2 Project management
- experience.
- Experienced in the use of highly
- complex analysis and test equipment
- and the interpretation of the outputs
- from this equipment.
Special Skills and Knowledge
Essential
- Knowledge and understanding of
- server hardware and software tools,
- including datacenter technologies.
- Experience in design installation and
- commissioning of highly complex data server systems
Desirable
- Wide experience of health service operations and health informatics.
- Prince 2 Project management
- experience.
- Experienced in the use of highly
- complex analysis and test equipment
- and the interpretation of the outputs
- from this equipment.
Qualifications
Essential
- Educated to degree level or equivalent
- qualifications or experience in relevant
- subjects and fields, with at least 5 years
- supporting and managing ICT
- environments.
- Detailed technical knowledge of best
- practice in the field of Information and
- Communications Technologies.
Desirable
- Relevant industry standard
- qualifications.
- ITIL Awareness or certification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Darlington Memorial Hospital NHS Trust
Hollyhurst Road
Darlington
County Durham
DL3 6HX
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
