Job summary
The
Clinical Performance Coordinator will support the Service Improvement
coordinator and the general manager as well as the Urgent and Emergency Care
group in performance improvement processes and operations. Key tasks include
the development of patient pathways, operational management, standard operating
procedures, and collation and analysis of key performance and quality
information. Clinical Performance Coordinator will support in the Emergency
Department ensuring it is working efficiently and has the system resilience to
meet the Government's Quality Indicators and National Targets. Complete a daily
validation process. The Clinical Performance Coordinator will be proactive in
alerting Senior Clinical Staff to actual or potential increasing patient throughput
in the departments and activate solutions to maintain required performance
against National targets.
Main duties of the job
The
post holder will be responsible for maintaining effective flows of patients
through the Emergency Department, liaising with the General Manager/Matron and
clinical and support colleagues throughout the Department, Trust and external
partners agencies to ensure an excellent patient experience and performance
against National and local targets in the Emergency Department
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full Job Descriptions can be found in the adverts supporting documents.
Over reliance on
AI-generated content is discouraged and may diminish the applicant's chances of
success.
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
From April 9th 2025 - Healthcare assistants - You must have been employed for a minimum of two years
of as a HCA Band 3 within the NHS for the Trust to consider
sponsorship (we will only consider sponsorship if you meet this criteria and
have a current visa expiring within 3 months).
Job description
Job responsibilities
Supporting
the team to comply with Trust escalation policies and operational guidance
relating to patient placement and achievement of local and National performance
targets
Ensure
that the rules for recording patient waiting times within the Emergency
Department are rigorously applied and that the opportunities to stop the
clock are fully and appropriately utilised
Identifies
and implements solutions to reduce delays for individual patients working
autonomously to select the specific solution dependant on the situation.
In
partnership with the nurse and consultant in charge of the department, ensures
the previous days performance is communicated to staff. Obtains and utilises information regarding
predicted required performance to meet targets
Maintains
a record of process issues and blockages for individual patients to inform
service improvement plans.
Provide
information to the Emergency Department team regarding performance/ work load
as requested.
Liaise
with the other Trust Emergency Departments regarding overall work load as
required.
Undertakes
audits of various aspects of the service, the results of which may change
operational procedures.
Implement
new policies as required and propose amendments to policies/service changes in
order to improve the patient flows.
Provide a
daily report distributed widely including to director level informing on the
previous days performance.
Validation
of all ED clinical indicators - including the monthly last call.
Management
on a daily basis by 10.30 of the ED 4 hour delays including downloading and
collating reasons given by clinical staff.
Ambulance
handover validation on a daily basis and complete SUI forms for 2 hour delays.
Analyse
shift reports to identify any issues that may have occurred and work to resolve
these issues during the day. (Frequent attenders/violent
patients/complaints/staff shortages.)
Job description
Job responsibilities
Supporting
the team to comply with Trust escalation policies and operational guidance
relating to patient placement and achievement of local and National performance
targets
Ensure
that the rules for recording patient waiting times within the Emergency
Department are rigorously applied and that the opportunities to stop the
clock are fully and appropriately utilised
Identifies
and implements solutions to reduce delays for individual patients working
autonomously to select the specific solution dependant on the situation.
In
partnership with the nurse and consultant in charge of the department, ensures
the previous days performance is communicated to staff. Obtains and utilises information regarding
predicted required performance to meet targets
Maintains
a record of process issues and blockages for individual patients to inform
service improvement plans.
Provide
information to the Emergency Department team regarding performance/ work load
as requested.
Liaise
with the other Trust Emergency Departments regarding overall work load as
required.
Undertakes
audits of various aspects of the service, the results of which may change
operational procedures.
Implement
new policies as required and propose amendments to policies/service changes in
order to improve the patient flows.
Provide a
daily report distributed widely including to director level informing on the
previous days performance.
Validation
of all ED clinical indicators - including the monthly last call.
Management
on a daily basis by 10.30 of the ED 4 hour delays including downloading and
collating reasons given by clinical staff.
Ambulance
handover validation on a daily basis and complete SUI forms for 2 hour delays.
Analyse
shift reports to identify any issues that may have occurred and work to resolve
these issues during the day. (Frequent attenders/violent
patients/complaints/staff shortages.)
Person Specification
Special Requirements
Essential
- Ability to maintain strict confidentiality
- Willing to undertake any training required for the post
Desirable
- Aware of Information Governance protocols
Special Skills & Knowledge
Essential
- Knowledge of computer packages: Word, Excel, Outlook and PowerPoint
- Knowledge of Data Protection and Caldicott Principles
- Excellent numeric skills with ability to produce reports utilising system data
- Excellent communication skills
- Ensure workload is managed to comply with work plan of department
- Excellent time management, organisational and prioritisation skills
Desirable
- Knowledge of clinical systems
Qualifications
Essential
- 4 GCSEs or equivalent experience
- Educated to at least NVQ Level 3 in Business Administration or equivalent knowledge/experience (or working towards)
Desirable
- Knowledge and experience of medical terminology
Experience
Essential
- Previous data entry/ input experience
- Administration experience
Desirable
Person Specification
Special Requirements
Essential
- Ability to maintain strict confidentiality
- Willing to undertake any training required for the post
Desirable
- Aware of Information Governance protocols
Special Skills & Knowledge
Essential
- Knowledge of computer packages: Word, Excel, Outlook and PowerPoint
- Knowledge of Data Protection and Caldicott Principles
- Excellent numeric skills with ability to produce reports utilising system data
- Excellent communication skills
- Ensure workload is managed to comply with work plan of department
- Excellent time management, organisational and prioritisation skills
Desirable
- Knowledge of clinical systems
Qualifications
Essential
- 4 GCSEs or equivalent experience
- Educated to at least NVQ Level 3 in Business Administration or equivalent knowledge/experience (or working towards)
Desirable
- Knowledge and experience of medical terminology
Experience
Essential
- Previous data entry/ input experience
- Administration experience
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Darlington Memorial Hospital NHS Trust
Hollyhurst Road
Darlington
County Durham
DL3 6HX
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
