Job summary
This is an exciting opportunity to support the new Lung
Cancer Screening Programme (LCS) in County Durham. The purpose of the programme
is to enable the early detection of lung cancer in order to save lives
The role is an Appointments Administrator to join the LCS
team at Chester-le-Street Community Hospital on 37.5 hours per week.
We are looking for an enthusiastic, pro-active
person to assist in delivering an efficient, patient focused appointment service
within the LCSP.
Main duties of the job
You will be responsible for contacting patients to arrange
an appointment via letter or telephone, ensuring that all appointments are
booked in accordance within LCSP timescales and manage administrative tasks
associated with appointments booked via the LCSP administrative system.
You may also book review appointments via Worklists and as
requested via proforma.
There is also a requirement to take calls from LCSP
participants, dealing with appointment queries or documenting messages for the
clinical team
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full Job Descriptions can be found in the adverts supporting documents.
Over reliance on
AI-generated content is discouraged and may diminish the applicant's chances of
success.
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
From April 9th 2025 - Healthcare assistants - You must have been employed for a minimum of two years
of as a HCA Band 3 within the NHS for the Trust to consider
sponsorship (we will only consider sponsorship if you meet this criteria and
have a current visa expiring within 3 months).
Job description
Job responsibilities
To call and invite eligible patients to take part in lung
cancer screening, following script guidance, with positive encouragement for
patients to take part.
To build clinics and appointment templates in the LCSP
booking system, based on the staffing rota provided by the lead nurse.
To book new and review appointments as indicated by the lead
nurse and clinical team.
To re-allocate appointments from the Reserve Appointments Worklists.
To contact patients by telephone for short notice
appointment cancellations.
To ensure that all appointments which require cancelling or
amending are reallocated for patients.
To rebook patients from cancelled clinics and inform patient
either by telephone or letter, as appropriate.
Ensure all Trust and departmental policies and procedures
are adhered to to ensure standards are maintained in the department and all
tasks carried out correctly and within the correct timescales.
Ensure all demographic information is collected and updated.
Take telephone calls from LSCP participants, dealing with
appointment queries, documenting messages and passing to the clinical team for
action.
To help the clinical team assess/treat patients
appropriately by obtaining additional information from primary care and
secondary care colleagues per clinical team requests.
Autonomously organise and prioritise your own workload
according to the variable demands of the LCSP service; adjusting the priorities
throughout the day as further work is emailed in to the department or when
processing more complex bookings and dealing with both internal and external
calls. Liaise with LHC team to advise of any issues around slot booking and
overbooking of clinics where guidance has not already been provided.
Identify any training needs and new opportunities, seek to
develop your own skills and knowledge beyond the training given at
induction. Further your own development
and support the training needs of the team. Identify in appraisals or in
discussion with your supervisor any additional training needs and external
training required, desired or completed.
Training, coaching and mentoring of new staff members in all
aspects of the role including taking calls, interpreting emails and post,
inputting data and getting to know the teams.
Any other duties commensurate with the role and
responsibilities of the post and be aware of the priorities and needs of the
manager to ensure deadlines are met.
To have a flexible approach to the departments
demands and to assist where appropriate in the provision of cover for other
colleagues and departments during emergencies, sickness and holidays
Job description
Job responsibilities
To call and invite eligible patients to take part in lung
cancer screening, following script guidance, with positive encouragement for
patients to take part.
To build clinics and appointment templates in the LCSP
booking system, based on the staffing rota provided by the lead nurse.
To book new and review appointments as indicated by the lead
nurse and clinical team.
To re-allocate appointments from the Reserve Appointments Worklists.
To contact patients by telephone for short notice
appointment cancellations.
To ensure that all appointments which require cancelling or
amending are reallocated for patients.
To rebook patients from cancelled clinics and inform patient
either by telephone or letter, as appropriate.
Ensure all Trust and departmental policies and procedures
are adhered to to ensure standards are maintained in the department and all
tasks carried out correctly and within the correct timescales.
Ensure all demographic information is collected and updated.
Take telephone calls from LSCP participants, dealing with
appointment queries, documenting messages and passing to the clinical team for
action.
To help the clinical team assess/treat patients
appropriately by obtaining additional information from primary care and
secondary care colleagues per clinical team requests.
Autonomously organise and prioritise your own workload
according to the variable demands of the LCSP service; adjusting the priorities
throughout the day as further work is emailed in to the department or when
processing more complex bookings and dealing with both internal and external
calls. Liaise with LHC team to advise of any issues around slot booking and
overbooking of clinics where guidance has not already been provided.
Identify any training needs and new opportunities, seek to
develop your own skills and knowledge beyond the training given at
induction. Further your own development
and support the training needs of the team. Identify in appraisals or in
discussion with your supervisor any additional training needs and external
training required, desired or completed.
Training, coaching and mentoring of new staff members in all
aspects of the role including taking calls, interpreting emails and post,
inputting data and getting to know the teams.
Any other duties commensurate with the role and
responsibilities of the post and be aware of the priorities and needs of the
manager to ensure deadlines are met.
To have a flexible approach to the departments
demands and to assist where appropriate in the provision of cover for other
colleagues and departments during emergencies, sickness and holidays
Person Specification
Special Requirements
Essential
- Good interpersonal skills
- Approachable and friendly
- Ability to maintain strict confidentiality
- Willing to undertake any training required for the post
Desirable
Qualifications
Essential
- Maths and English GCSE/equivalent
- 2 x A levels or equivalent or NVQ 3 in Administration/Customer Care or relevant experience
Desirable
Special Skills & Knowledge
Essential
- Able to effectively organise and prioritise workload and meet departmental standards, timescales and deadlines.
- Excellent communication skills at all levels.
- A great telephone manner and ability to communicate effectively with patients via telephone, email and face to face.
- Ability to handle sensitive information, communicating in a sensitive and compassionate manner.
- Interested in ensuring patient satisfaction
- Able to work effectively as a team and autonomously with minimal supervision.
- Excellent Organisational skills and ability to prioritise.
- Ability to work under pressure.
- Good working knowledge of Microsoft Office packages including excel.
- Attention to detail
- Flexible in hours of work and responsibilities
- Works autonomously with minimum supervision
Desirable
- Knowledge and experience of NHS patient administration systems
- Knoweldge and experience of NHS Lung Cancer Screening Programme or other national cancer screening programmes.
Experience
Essential
- Relevant experience of working in a busy office environment
Desirable
- NHS Experience
- Call centre Experience
- Booking appointments using a computer system
Person Specification
Special Requirements
Essential
- Good interpersonal skills
- Approachable and friendly
- Ability to maintain strict confidentiality
- Willing to undertake any training required for the post
Desirable
Qualifications
Essential
- Maths and English GCSE/equivalent
- 2 x A levels or equivalent or NVQ 3 in Administration/Customer Care or relevant experience
Desirable
Special Skills & Knowledge
Essential
- Able to effectively organise and prioritise workload and meet departmental standards, timescales and deadlines.
- Excellent communication skills at all levels.
- A great telephone manner and ability to communicate effectively with patients via telephone, email and face to face.
- Ability to handle sensitive information, communicating in a sensitive and compassionate manner.
- Interested in ensuring patient satisfaction
- Able to work effectively as a team and autonomously with minimal supervision.
- Excellent Organisational skills and ability to prioritise.
- Ability to work under pressure.
- Good working knowledge of Microsoft Office packages including excel.
- Attention to detail
- Flexible in hours of work and responsibilities
- Works autonomously with minimum supervision
Desirable
- Knowledge and experience of NHS patient administration systems
- Knoweldge and experience of NHS Lung Cancer Screening Programme or other national cancer screening programmes.
Experience
Essential
- Relevant experience of working in a busy office environment
Desirable
- NHS Experience
- Call centre Experience
- Booking appointments using a computer system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Chester Le Street Community Hospital
Front Street
Chester Le Street
County Durham
DH3 3AT
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
