Job summary
This vacancy provides an exciting opportunity for the
successful candidate to work in a busy service/department and be part of the
much larger department which is AHP Central Admin.
The succsesful candidate will provide a vital
link between patients, admin staff and clinicians to continue to improve the
Wheelchair Services department and ensure the service we provide is of the
highest of standards.
Main duties of the job
To deal
with telephone enquiries, taking and conveying messages appropriately
To sort
incoming mail and prepare outgoing mail for posting
Make
appointments and give non-clinical advice as directed, taking necessary action
for the call to be handled as quickly and efficiently as possible
Support
the efficient organisation of home visits, arranging appointments and ensuring
clinical notes are ready, to ensure the smooth and effective provision of
patient services.
Liaise
regularly with secondary care staff, laboratories and GP surgeries to obtain
patent test results and where necessary receive and maintain database ensuring
reports are correctly assigned to patient notes and chase up any outstanding
reports.
Receive
and handle information regarding referrals to the service and deal with them
within Trust or departmental timescales
Maintain
an up to date filing and archive filing system, disposing of archived patient
records according to Trust policy
Transmit
electronic mail, photocopy documents and circulate information within Trust or
departmental timescales
Enter
data on local and national databases according to service requirements
Use
databases and spreadsheets
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full Job Descriptions can be found in the adverts supporting documents.
Over reliance on
AI-generated content is discouraged and may diminish the applicant's chances of
success.
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
From April 9th 2025 - Healthcare assistants - You must have been employed for a minimum of two years
of as a HCA within the NHS for the Trust to consider
sponsorship (we will only consider sponsorship if you meet this criteria and
have a current visa expiring within 3 months).
Job description
Job responsibilities
To
provide effective and confidential administrative support on a day-to-day basis
for wheelchair services and AHP Central Admin as a whole to ensure that their
needs are fully met, by working within demanding time constraints,
prioritisation of own workload, with minimal supervision and demonstrating
ability to use initiative. The post
holder will need to be proactive, flexible and responsive to the changing needs
and demands of the organisation and to support the smooth running of this busy
clinical service whilst ofering supervisory guidance to admin staff.
Job description
Job responsibilities
To
provide effective and confidential administrative support on a day-to-day basis
for wheelchair services and AHP Central Admin as a whole to ensure that their
needs are fully met, by working within demanding time constraints,
prioritisation of own workload, with minimal supervision and demonstrating
ability to use initiative. The post
holder will need to be proactive, flexible and responsive to the changing needs
and demands of the organisation and to support the smooth running of this busy
clinical service whilst ofering supervisory guidance to admin staff.
Person Specification
Special Requirements
Essential
- . Ability to travel independently across the County to fulfil the requirements of the post.
- . Present a professional image at all times
Special Skills & Knowledge
Essential
- Knowledge of computer packages, e.g.
- Word, Excel, Outlook and PowerPoint
- . IT Skills
- . Ability to use email and maintain and update paper and electronic diaries
- . Knowledge of Data Protection and Caldicott Principles and understanding of the need to maintain strict confidentiality
- . Ability to use discretion and maintain confidentiality
- . Good interpersonal skills
- . Excellent verbal and written communication skills, with the ability to deal with and prepare routine verbal and written correspondence and the ability to obtain information and pass on comprehensive and confidential messages.
- . Ability to communicate accurately, verbally, courteously and effectively with a wide range of staff, professionals and members of the public
- . Able to use own initiative to resolve routine queries, in line with departmental procedures.
- . Able to work with minimal supervision following set procedures.
- . Ability to organise and prioritise workload in order to meet deadlines
Desirable
- Knowledge of medical terminology
- System1 experience
Qualifications
Essential
- 4 GSCE's ( including English ) at A-C level or equivalent.
Desirable
- NVQ Level 3 in Business Administration or equivalent knowledge/experience (or working towards)
Experience
Essential
- . Experience of an administrative role
- providing general provision of administrative duties in a challenging and constantly changing environment
- . Demonstrate Experience of using Microsoft Word
- . Experience in setting up and maintaining office filing systems
- . Experience in planning and organising meetings and taking notes
- . Experience of providing administrative support to a team
Desirable
- . Experience of working within an NHS Environment
Person Specification
Special Requirements
Essential
- . Ability to travel independently across the County to fulfil the requirements of the post.
- . Present a professional image at all times
Special Skills & Knowledge
Essential
- Knowledge of computer packages, e.g.
- Word, Excel, Outlook and PowerPoint
- . IT Skills
- . Ability to use email and maintain and update paper and electronic diaries
- . Knowledge of Data Protection and Caldicott Principles and understanding of the need to maintain strict confidentiality
- . Ability to use discretion and maintain confidentiality
- . Good interpersonal skills
- . Excellent verbal and written communication skills, with the ability to deal with and prepare routine verbal and written correspondence and the ability to obtain information and pass on comprehensive and confidential messages.
- . Ability to communicate accurately, verbally, courteously and effectively with a wide range of staff, professionals and members of the public
- . Able to use own initiative to resolve routine queries, in line with departmental procedures.
- . Able to work with minimal supervision following set procedures.
- . Ability to organise and prioritise workload in order to meet deadlines
Desirable
- Knowledge of medical terminology
- System1 experience
Qualifications
Essential
- 4 GSCE's ( including English ) at A-C level or equivalent.
Desirable
- NVQ Level 3 in Business Administration or equivalent knowledge/experience (or working towards)
Experience
Essential
- . Experience of an administrative role
- providing general provision of administrative duties in a challenging and constantly changing environment
- . Demonstrate Experience of using Microsoft Word
- . Experience in setting up and maintaining office filing systems
- . Experience in planning and organising meetings and taking notes
- . Experience of providing administrative support to a team
Desirable
- . Experience of working within an NHS Environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Sedgefield Community Hospital
Salters Lane
Sedgefield
Stockton-on-tees
Cleveland
TS21 3EE
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
