Bowel Cancer Screening Programme (BCSP) Manager

Job description

Job responsibilities

To assist the Operational Service Manager in making departmental decisions based on progessional judgement, experience and knowledge of the Bowel Cancer Screening Programmes, Seeking the clinical expertise of the Lead SSP, who will lead on all BCSP clinical advise, in conjunction with the Clinicall Lead.

- To co-ordinate and manage screening list activity across CDDFT liaising with the HUB and Public Health England.

- To keep the clinical director and OSM informed of activity and performance of the screening programme, identifying and difficulties arising and recommending on their solution.

- To maintain effective communication within the BCSP services and develop good professional relationships within the profession and other disciplines at all levels.

- Provide and receive complex, sensitive information.

- Establish effective links with MDT's, to ensure there is timely presentation of appropriate reports and KPI's.

- To commumnicate complex information to members of the MDT crucial to the accurate and timely mangement of care.

- Work with Lead SSP to co-ordinate SSP clinics to meet the ever-changing demand for the service.

- To work with each Endoscopy Units to ensure effective utilisation and list allocation to meet service demand.

- To resolve queries from HUB staff in relation to both screening programmes.

- To respond to complaints - providing and receiving complex, sensitive or continuous information where persuastive, negotiation, empathetic or re-assurance skills may be required.

- To support the Lead SSP to communicate any clinical policy changes which may affect working practices where motivation, persuation or negotiating skills may be required.

- To represent the screening cente at Regional and National screening meetings.

- To be responsible for performing annual administration staff appraisals and to ensure that staff are supported in achieving their objectives.

- To work alongside the Lead SSP in development strategies for improved communication, awareness and health promotion events to the screening centre's eligible pupulation especially those within minority groups.

- Develop mechanisms to facilitate the involvement of patients and the public in development and improvement of the screening centre.

- Coordinate the programme of reseach and audit ensuring timely release of outcomes and supporting the clinical team in publication.

- To work collaboratively ensuring timely communication is maintained at all times.

- To work closely with CCG and NHS England colleagues and partners in other organisations, including senior managers and clinicians to ensure a collaborative approach to the strategic planning, development and commissioning of the screening centre.

- To prepare reports and deliver presentations to a wide range of audiences in order to inform and influence development and practice.

Provide highly specialised administration and programme mangement advice on the screening programme to all stakeholders.

To supervise and monitor Quality Assurance procedures, analysing and assessing complex information in order to respond with appropriate action.

- To take responsibility for the co-ordinating of managing screening patient appointments within the screening centre.

- To make decisions within the screening service for administrative processes based on professional judgement and experience.

- Awareness of when to request advice from senior staff.

- Ability to assess colleagues work and initiate further training if required.

- Bench mark services with other centres and deliver service improvement projects related to BSP.

- To work wih the Lead SSP and admin team to plan and co-ordinate the complex daily workload of clinical list activity for the Bowel Cancer Screeeding programme across CDDFT.

- To support the OSM in the capacity and demand planning for the centre.

- To ensure that administration staff are adequately trained and that there are sufficcient clinics to meet fluctuating demand.

- To reallocate tasks on a daily basis to meet organisational requirements.

- To be able to work under pressure.

- To be able to work accurately on own initiative.

- To demonstrate attention to detail.

- To demonstrate the ability of innovation and developing new working systems.

- To undertake administrative and management duties as directed by the OSM.

- To undertake, as required and directed by both Trust Management Leads, specific project service improvement projects, delivering defined outcomes within a specific timescale.

Person Specification

Experience

Essential

• Substantial experience at management level
• Recent experience in project management.
• Proven track record of delivery against project objectives within time and budget parameters.
• Experience of working with senior managers and leaders
• Proven track record and experience of successful working with clinical staff, patients, service users or carers.

Desirable

• Relevant experience in business management, service development, communications or project management roles.
• Experience with a public sector multi-site organisation
• Experience of development department plans and contibuting to directorate strategy.
• NHS Experience

Qualifications

Essential

• Masters level or equivalent acquired through degree and professional qualification plus additional training or equivalent experience.
• Post Graduate Diploma
• Evidence of Continuous Professional Development

Desirable

• Project Management Qualification

Special Skills & Knowledge

Essential

• Ability to manage and deliver projects including evidence of change management skills.
• Knowledge and application of key policies and procedures including screening standards, 18 weeks, Choose and Book, Health & Safety, NSF's and infection control.
• Knowledge and understanding of NHSLA targets and CQC requirements.
• High Level of interpersonal, communication, negotiating and presentation skills.
• Ability to organise and prioritise a complex and varied workload to meet competing demands.
• Knowledge and understanding of the NHS strategy and policy agendas including NHS structure, strategy, vision and policy.
• Competent user of Microsoft/Computer products.
• Able to wok independently and take accountability for own actions.
• Ability to work under pressure to tight deadlines and prioritise work.
• Ability to deal with highly complex, highly sensitive issues in an efficient, unbiased fashion.
• Ability to deal with challenging behaviour and difficult staff situations.
• Ability to empathise with staff and work collaboratively at all levels.
• Flexible/positive attitude to work.
• A high level of communication skills will be required. This includes the interpersonal and diplomacy skills necessary to communicate senstive and/or contentious project initiation, management and oucome issues with internal and external staekholders from a multiplicity of organisations.
• Persuasion and negotiation skills required to secure the co-operation of others on project/task delivery and portfolio management issues.
• Developed analytical and problem
• solving skills will be required for assessing options for project/task delivery, assessment of project/business plans and formulation and adjustment of plans
• Developed presentation skills for reporting to large groups.
• Proven team worker with ability to motivate others.
• Numerate and IT literate with fast and accurate keyboard skills for regular report writing, briefing updates, spreasheet and database creation.
• Training, coaching and mentoring skills
• Politically aware and sensitive.
• Prioritisation skills with ability to manage multiple projects.
• Flexible, enthusiastic and committed.
• Able to keep projects and people on track.

Desirable

• In depth knowledge of the NHS leadership agenda.
• Understanding of evaluation tools and techniques.

Special Requirements

Essential

• Able to travel independently across Trust sites to meet the requirements of the post

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Bishop Auckland General Hospital

Cockton Hill Road

Bishop Auckland

County Durham

DL14 6AD

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)