Job summary
County Durham and Darlington NHS Foundation
Trust is one of the largest integrated care providers in England, serving a
population of around 600,000 people. We are a high performing organisation with
a track record of success. This post offers an opportunity to work with the
community CHD and Heart Failure nursing service across an identified area in a
non-patient facing clinical admin role supporting the clinical teams.
Main duties of the job
To
work with the community CHD & Heart Failure nursing service across an
identified service area in a none patient facing clinical role:
o To be responsible for the accepting and completing of
electronic tasks with the help of the nursing staff as required.
o Allocate work appropriately using electronic systems.
o To identify and apply appropriate care plans, setting
frequency and date.
o Carry out administrative and housekeeping tasks to
support the service and patient care.
o Participate and provide training around the electronic
patient management system and functioning of the team in their area.
o Provide and receive routine
information requiring tact or persuasive skills; Provide and receive complex or
sensitive information; Provide advice, instruction or training to the team
Provide and receive complex, sensitive information; dealing with and understanding
behaviours
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full Job Descriptions can be found in the adverts supporting documents.
Over reliance on
AI-generated content is discouraged and may diminish the applicant's chances of
success.
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
From April 9th 2025 - Healthcare assistants - You must have been employed for a minimum of two years
of as a HCA within the NHS for the Trust to consider
sponsorship (we will only consider sponsorship if you meet this criteria and
have a current visa expiring within 3 months).
Job description
Job responsibilities
Electronic referrals and tasks,
action appropriately whilst seeking advice if required.
Manages own workload with an understanding of what needs
to be done, when and why in order to assist the function of the team. Has the ability to flex and prioritise if
required due to an unexpected or urgent need.
Provide staff with advice re administrative procedures
and help with access as required. This
includes general admin duties around RA agent and IAA functions.
Coordinating clinical work for colleagues, within
SystmOne. This will include a review of
allocated visits to ensure they are as geographically close together as
practical while maintaining continuity of care to our patients.
Communicate with patients, relatives and health care
practitioners effectively who may be distressed and/or challenging at times.
Demonstrating effective time management skills and
participates in the monitoring and reviewing of team performance.
Gather key audit data from electronic systems and
produce reports to Clinical Lead/Matron as requested and within time scales.
Promote an environment where health promotion and
informed patient choice is encouraged and developed to its maximum potential,
within the available resources
To undertake relevant training to enable the provision
of a high quality service.
To complete effective record keeping in accordance with
Trust policy and legal requirements.
To commit to continuous personal development/lifelong
learning by attending mandatory training, relevant training courses , use of
eLearning and adhere to all trust policies and procedures.
To attend supervision/1:1 sessions, to undertake
appraisal preparation and contribute to objective setting and personal
development planning.
To participate in and contribute to
all activities associated with the teams response to current trends and changes
within the NHS
Job description
Job responsibilities
Electronic referrals and tasks,
action appropriately whilst seeking advice if required.
Manages own workload with an understanding of what needs
to be done, when and why in order to assist the function of the team. Has the ability to flex and prioritise if
required due to an unexpected or urgent need.
Provide staff with advice re administrative procedures
and help with access as required. This
includes general admin duties around RA agent and IAA functions.
Coordinating clinical work for colleagues, within
SystmOne. This will include a review of
allocated visits to ensure they are as geographically close together as
practical while maintaining continuity of care to our patients.
Communicate with patients, relatives and health care
practitioners effectively who may be distressed and/or challenging at times.
Demonstrating effective time management skills and
participates in the monitoring and reviewing of team performance.
Gather key audit data from electronic systems and
produce reports to Clinical Lead/Matron as requested and within time scales.
Promote an environment where health promotion and
informed patient choice is encouraged and developed to its maximum potential,
within the available resources
To undertake relevant training to enable the provision
of a high quality service.
To complete effective record keeping in accordance with
Trust policy and legal requirements.
To commit to continuous personal development/lifelong
learning by attending mandatory training, relevant training courses , use of
eLearning and adhere to all trust policies and procedures.
To attend supervision/1:1 sessions, to undertake
appraisal preparation and contribute to objective setting and personal
development planning.
To participate in and contribute to
all activities associated with the teams response to current trends and changes
within the NHS
Person Specification
Qualifications
Essential
- NVQ Level 3 or equivalent
Desirable
- Understanding and familiarity with electronic systems such as SystmOne
Experience
Essential
- Experience of using trust electronic systems such as SystmOne and telephone call handling
Desirable
- Understanding of community nursing caseloads and systems of working
Special Skills & Knowledge
Essential
- Good verbal and written communication skills
- Good organisational and facilitation skills
- Ability to work independently
- General IT skills
Desirable
- Using data extraction
- Preparing excel spreadsheets
- Clinical knowledge
- Able to assess service user needs, and allocate the visit to the appropriate professional to deliver the care
Person Specification
Qualifications
Essential
- NVQ Level 3 or equivalent
Desirable
- Understanding and familiarity with electronic systems such as SystmOne
Experience
Essential
- Experience of using trust electronic systems such as SystmOne and telephone call handling
Desirable
- Understanding of community nursing caseloads and systems of working
Special Skills & Knowledge
Essential
- Good verbal and written communication skills
- Good organisational and facilitation skills
- Ability to work independently
- General IT skills
Desirable
- Using data extraction
- Preparing excel spreadsheets
- Clinical knowledge
- Able to assess service user needs, and allocate the visit to the appropriate professional to deliver the care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Darlington Memorial Hospital NHS Trust
Hollyhurst Road
Darlington
County Durham
DL3 6HX
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
