County Durham & Darlington NHS Foundation Trust

Ward Clerk

The closing date is 02 December 2025

Job summary

Ward 11 is a 16 bedded surgical elective unit, it has been operating at a higher number of beds for the last 3 years and an opportunity has arisen for a second ward clerk to work alongside the existing postholder to assist with the extra administration and workload due to the increased bed numbers within the unit. Ward 11 is a surgical elective/ emergency ward currently at a 29 bedded footprint.

Main duties of the job

To receive patients to the ward

To input patient admission, attendance, transfer and discharge data to the necessary patient administration & information systems, ensuring patient and GP details are accurate and updated as necessary To arrange patient follow up and other appointments, as required

To provide administrative support to ward-based clinics, as required

To deal with telephone enquiries, taking and conveying messages appropriately

To sort incoming mail and prepare outgoing mail for posting

To prepare patient admission packs, as necessary

To maintain temporary paper patient records during admission, ensuring that each item is correctly barcoded for scanning into the Electronic Clinical Document Management System (ECDMS)

To maintain accurate ward bed board

To undertake delivery of investigation requests to relevant hospital departments

Photocopying as required

To maintain adequate levels of ward stationery and supplies

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Full Job Descriptions can be found in the adverts supporting documents.

Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

From April 9th 2025 - Healthcare assistants - You must have been employed for a minimum of two years as a HCA within the NHS for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months).

Date posted

18 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

C9439-2526-1065

Job locations

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX

Job description

Job responsibilities

The postholder will work alongside the existing ward clerk who will provide training and support . There will be an expectation that the newly appointed ward clerk will cover the current gaps in ward clerk cover which is Tuesday and Thursday . Remaining days and hours will be negotiated to suit the ward and the sucessful candidate.

Job description

Job responsibilities

Person Specification

Experience

Desirable

NHS Experience of an administrative role providing general provision of administrative duties in a challenging and constantly changing environment.
Experience of working within an NHS Environment.
Experience in setting up and maintaining office filing systems.

Qualifications

Essential

Good standard of general education minimum of 3 GSCEs or equivalent at Grade C or above including English.
Educated to at least NVQ Level 2 in Business Administration (or working towards) or equivalent knowledge/experience.

Desirable

Understanding of medical terminology.

Special Skills & Knowledge

Essential

Committed to quality customer care/delivering excellent customer service.
Ability to communicate accurately verbally and in writing with a wide range of people.
Effective interpersonal skills Able to use own initiative to resolve routine queries, in line with departmental procedures.
Able to work with minimal supervision following set procedures.
Ability to prioritise workload.
Able to work to deadlines.
Flexible approach to work and adaptable to change.
Ability to work as a member of a team.
Knowledge of computer packages: Word, Excel, Outlook and PowerPoint.
IT skills.
Knowledge of Data Protection and Caldicott Principles and understanding the requirement to maintain confidentiality.
Ability to use discretion and maintain confidentiality.

Desirable

Knowledge of NHS Practices/Procedures.
Clinical/Service knowledge.

Person Specification

Experience

Desirable

NHS Experience of an administrative role providing general provision of administrative duties in a challenging and constantly changing environment.
Experience of working within an NHS Environment.
Experience in setting up and maintaining office filing systems.

Qualifications

Essential

Good standard of general education minimum of 3 GSCEs or equivalent at Grade C or above including English.
Educated to at least NVQ Level 2 in Business Administration (or working towards) or equivalent knowledge/experience.

Desirable

Understanding of medical terminology.

Special Skills & Knowledge

Essential

Committed to quality customer care/delivering excellent customer service.
Ability to communicate accurately verbally and in writing with a wide range of people.
Effective interpersonal skills Able to use own initiative to resolve routine queries, in line with departmental procedures.
Able to work with minimal supervision following set procedures.
Ability to prioritise workload.
Able to work to deadlines.
Flexible approach to work and adaptable to change.
Ability to work as a member of a team.
Knowledge of computer packages: Word, Excel, Outlook and PowerPoint.
IT skills.
Knowledge of Data Protection and Caldicott Principles and understanding the requirement to maintain confidentiality.
Ability to use discretion and maintain confidentiality.

Desirable

Knowledge of NHS Practices/Procedures.
Clinical/Service knowledge.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)