County Durham & Darlington NHS Foundation Trust

Ward Clerk

The closing date is 14 October 2025

Job summary

An exciting opportunity has arisen to join Ward 14, we are looking to recruit a ward clerk to provide clerical support to the clinical staff in our busy ward. Your role would include greeting patients, taking their details and preparing the documentation for admission. You will also be involved in data collection and audits. You must be confident dealing with patients and staff, approachable, a team player and computer literate. You will be joining a friendly team and be supported to transition into the role.

Main duties of the job

You will welcome patients to the ward, take their demographic details, input them onto the electronic patient record database, print stickers, prepare the documentation for the nursing team, complete audits, arrange follow up appointments and referrals, ordering adhoc stock as required, take clinical requests to laboratory, answering phone calls from relatives, support the ward manager in clerical jobs when required.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Full Job Descriptions can be found in the adverts supporting documents.

Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

From April 9th 2025 - Healthcare assistants - You must have a minimum of two years of experience working within the NHS as a HCA for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months).

Date posted

30 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9439-2526-0879

Job locations

University Hospital Of North Durham

North Road

Durham

DH1 5TW

Job description

Job responsibilities

Passionate about what you do and take pride in delivering the very best work.

Have excellent verbal and written communication skills with a confident telephone manner.

A good understanding of and strong interest in the NHS.

Experience of working effectively, uses their initiative and can think on their feet.

Thrives on a challenge.

Remains calm under pressure, can manage a number of tasks simultaneously and maintain excellent attention to detail while working to strict deadlines.

An effective communicator with strong interpersonal skills with the ability to build rapport with a range of people, including senior key stakeholders and colleagues.

Job description

Job responsibilities

Passionate about what you do and take pride in delivering the very best work.

Have excellent verbal and written communication skills with a confident telephone manner.

A good understanding of and strong interest in the NHS.

Experience of working effectively, uses their initiative and can think on their feet.

Thrives on a challenge.

Remains calm under pressure, can manage a number of tasks simultaneously and maintain excellent attention to detail while working to strict deadlines.

An effective communicator with strong interpersonal skills with the ability to build rapport with a range of people, including senior key stakeholders and colleagues.

Person Specification

Special Skills & Knowledge

Essential

Committed to quality customer care/delivering excellent customer service.
Ability to communicate accurately verbally and in writing with a wide range of people.
Effective interpersonal skills.
Able to use own initiative to resolve routine queries, in line with departmental procedures.
Able to work with minimal supervision following set procedures.
Ability to prioritise workload.
Able to work to deadlines.
Flexible approach to work and adaptable to change.
Ability to work as a member of a team.
Knowledge of computer packages: Word, Excel, Outlook and PowerPoint.
IT skills.
Knowledge of Data Protection and Caldicott Principles and understanding the requirement to maintain confidentiality.
Ability to use discretion and maintain confidentiality.

Qualifications

Essential

GCSE in Maths and English or equivalent knowledge / experience.

Experience

Essential

Experience of working in a customer/patient facing role.

Desirable

Experience in healthcare welcome.

Person Specification

Special Skills & Knowledge

Essential

Committed to quality customer care/delivering excellent customer service.
Ability to communicate accurately verbally and in writing with a wide range of people.
Effective interpersonal skills.
Able to use own initiative to resolve routine queries, in line with departmental procedures.
Able to work with minimal supervision following set procedures.
Ability to prioritise workload.
Able to work to deadlines.
Flexible approach to work and adaptable to change.
Ability to work as a member of a team.
Knowledge of computer packages: Word, Excel, Outlook and PowerPoint.
IT skills.
Knowledge of Data Protection and Caldicott Principles and understanding the requirement to maintain confidentiality.
Ability to use discretion and maintain confidentiality.

Qualifications

Essential

GCSE in Maths and English or equivalent knowledge / experience.

Experience

Essential

Experience of working in a customer/patient facing role.

Desirable

Experience in healthcare welcome.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

University Hospital Of North Durham

North Road

Durham

DH1 5TW

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

University Hospital Of North Durham

North Road

Durham

DH1 5TW

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)