Job summary
We
have an exciting opportunity to recruit a band 3 Personalised Care Support
Officer to join our small and friendly team within Cancer Services. This
exciting role will work across County Durham and Darlington and will support
the teams that deliver cancer information, education and personalised care and
support to people affected by cancer.
You will have a flexible
and positive outlook and will require good interpersonal and communication
skills. You will underpin the
development of personalised care in cancer through the provision of
administrative support across our team.
As a team we are passionate
about keeping the patient at the centre of all we do and would welcome and
support you to join us in the delivery of our team objectives.
For
any queries regarding this post please contact: Susan Remillard, Macmillan Information
Services Facilitator, susan.remillard@nhs.net
Main duties of the job
The post-holder will provide a range of
functions to support the Macmillan Personalised Care, Cancer Education and
Macmillan Information and Support teams including data audit, data reporting,
minute taking, delivering cancer awareness activities and providing information
and support to people visiting the Macmillan Information and Support Centres.
Some specific tasks may include maintenance of the intranet site, coordination
and production of a regular newsletter, planning and organising education and other
events, and gathering patient experience feedback.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full Job Descriptions can be found in the adverts supporting documents.
Over reliance on
AI-generated content is discouraged and may diminish the applicant's chances of
success.
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
From April 9th 2025 - Healthcare assistants - You must have a minimum of two years
of experience working within the NHS as a HCA for the Trust to consider
sponsorship (we will only consider sponsorship if you meet this criteria and
have a current visa expiring within 3 months).
Job description
Job responsibilities
You will work as part of the wider Cancer
Services team to support the delivery of safe, compassionate and joined-up
care. You will have some direct patient
contact and your role will make a valuable contribution to improving the
experience of people living with cancer.
Job description
Job responsibilities
You will work as part of the wider Cancer
Services team to support the delivery of safe, compassionate and joined-up
care. You will have some direct patient
contact and your role will make a valuable contribution to improving the
experience of people living with cancer.
Person Specification
Special Skills & Knowledge
Essential
- Ability to take accurate notes and summarise actions appropriately at meetings.
- Ability to work effectively with a low level of direct supervision.
- Ability to work effectively as a member of several teams.
- Awareness of the need for confidentiality at all times.
- Ability to work to specific deadlines. Ability to identify problems and work with the team to solve and take appropriate action.
- Ability to take accurate notes and summarise actions appropriately at meetings.
- Ability to work effectively with a low level of direct supervision.
- Ability to work effectively as a member of several teams.
- Awareness of the need for confidentiality at all times.
- Ability to work to specific deadlines. Ability to identify problems and work with the team to solve and take appropriate action.
- Ability to communicate and work with a wide range of health care staff and patients.
- Ability to follow policy and procedure guidance and able to identify where change may be required.
Desirable
- Knowledge of appropriate legislation with regards to sharing patient and staff data and protecting confidentiality.
- Awareness of the Cancer agenda. Ability to contribute to the improvement of patient pathways.
Qualifications
Essential
- GCSE English and Mathematics grades A-C or equivalent.
Desirable
- NVQ 3 or equivalent experience
- Application Form & Interview
Experience
Essential
- Administrative / secretarial experience. Customer/patient care experience. Experience of organising and prioritising own workload.
- Computer literacy experience of using a wide variety of systems including Microsoft packages.
Desirable
- Experience of working in the NHS. Awareness of cancer pathways and treatments.
- Experience using medical databases/systems.
Special Requirement
Essential
- Ability to input data for significant periods of time using a VDU. Ability to concentrate on tasks whilst managing frequent interruptions. Ability to cope with exposure to details regarding patients that may be distressing. Ability and willingness to travel across trust sites as required. Professional appearance and demeanour. Positive attitude towards change. Flexible and adaptable.
Person Specification
Special Skills & Knowledge
Essential
- Ability to take accurate notes and summarise actions appropriately at meetings.
- Ability to work effectively with a low level of direct supervision.
- Ability to work effectively as a member of several teams.
- Awareness of the need for confidentiality at all times.
- Ability to work to specific deadlines. Ability to identify problems and work with the team to solve and take appropriate action.
- Ability to take accurate notes and summarise actions appropriately at meetings.
- Ability to work effectively with a low level of direct supervision.
- Ability to work effectively as a member of several teams.
- Awareness of the need for confidentiality at all times.
- Ability to work to specific deadlines. Ability to identify problems and work with the team to solve and take appropriate action.
- Ability to communicate and work with a wide range of health care staff and patients.
- Ability to follow policy and procedure guidance and able to identify where change may be required.
Desirable
- Knowledge of appropriate legislation with regards to sharing patient and staff data and protecting confidentiality.
- Awareness of the Cancer agenda. Ability to contribute to the improvement of patient pathways.
Qualifications
Essential
- GCSE English and Mathematics grades A-C or equivalent.
Desirable
- NVQ 3 or equivalent experience
- Application Form & Interview
Experience
Essential
- Administrative / secretarial experience. Customer/patient care experience. Experience of organising and prioritising own workload.
- Computer literacy experience of using a wide variety of systems including Microsoft packages.
Desirable
- Experience of working in the NHS. Awareness of cancer pathways and treatments.
- Experience using medical databases/systems.
Special Requirement
Essential
- Ability to input data for significant periods of time using a VDU. Ability to concentrate on tasks whilst managing frequent interruptions. Ability to cope with exposure to details regarding patients that may be distressing. Ability and willingness to travel across trust sites as required. Professional appearance and demeanour. Positive attitude towards change. Flexible and adaptable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Darlington Memorial Hospital NHS Trust
Hollyhurst Road
Darlington
County Durham
DL3 6HX
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
