County Durham & Darlington NHS Foundation Trust

Clinical Governance Administrator

The closing date is 04 December 2025

Job summary

The Clinical Governance Administrator plays a vital role in supporting the Clinical Governance Team to ensure the delivery of safe, effective, and high-quality patient care. This role involves providing comprehensive administrative support to facilitate clinical governance processes, which underpin the Trusts commitment to continuous improvement, patient safety, and regulatory compliance.

This position is ideal for someone with strong organisational skills, attention to detail, and a proactive approach to supporting clinical governance processes.

Working Hours - 18.75

Hours of Work: Negotiable to suit individual circumstances and service needs.

Flexible Options: Condensed hours are available, allowing fhours to be worked over fewer days.

Hybrid Working: Depending on service requirements, remote working may be considered for part of the week.

Main duties of the job

DIMENSIONS OF THE JOB

Administrative Support: Provide efficient support to the Clinical Governance Team, including managing meetings, minutes, and documentation.

Incident & Complaint Handling: Maintain and report on incident data, ensuring timely escalation and resolution.

Data Management: Produce regular reports, maintain accurate databases, and support quality assurance processes.

Communication: Act as a liaison for governance-related queries, offering guidance and promoting best practices.

Autonomy: Work independently within established procedures, using judgment to escalate issues when needed.

Organisational Impact: Contribute to patient safety, regulatory compliance, and continuous improvement across the Trust.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Full Job Descriptions can be found in the adverts supporting documents.

Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

From April 9th 2025 - Healthcare assistants - You must have been employed for a minimum of two years of as a HCA within the NHS for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months).

Date posted

20 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year PRO RATA

Contract

Permanent

Working pattern

Part-time

Reference number

C9439-2526-0543

Job locations

University Hospital Of North Durham

North Road

Durham

DH1 5TW

Job description

Job responsibilities

Administrative Support:

Provide high-quality, integrated administrative services to the Clinical Governance Team.

React to and implement changes as directed by the line manager.

Incident and Complaint Management:

Support Wards & Departments in identifying learning from incident and complaint data.

Maintain and update incident databases, ensuring data validity.

Produce weekly and monthly incident trend reports independently.

Meeting Coordination:

Attend incident and complaint-related meetings.

Take minutes, produce action logs, and prepare meeting papers.

Communication and Advice:

Provide verbal and written guidance to staff on incident reporting procedures.

Resolve data quality issues and escalate concerns when necessary.

Quality Assurance and Reporting:

Assist in preparing reports for Quality and Board assurance processes.

Contribute to the Trusts evidence of safe, effective, and patient-centred care.

11. COMMUNICATIONS AND WORKING RELATIONSHIPS

The postholder will be required to communicate with all levels of staff across the Trust.

They will be required to liaise with external bodies as required.

Job description

Job responsibilities

Administrative Support:

Provide high-quality, integrated administrative services to the Clinical Governance Team.

React to and implement changes as directed by the line manager.

Incident and Complaint Management:

Support Wards & Departments in identifying learning from incident and complaint data.

Maintain and update incident databases, ensuring data validity.

Produce weekly and monthly incident trend reports independently.

Meeting Coordination:

Attend incident and complaint-related meetings.

Take minutes, produce action logs, and prepare meeting papers.

Communication and Advice:

Provide verbal and written guidance to staff on incident reporting procedures.

Resolve data quality issues and escalate concerns when necessary.

Quality Assurance and Reporting:

Assist in preparing reports for Quality and Board assurance processes.

Contribute to the Trusts evidence of safe, effective, and patient-centred care.

11. COMMUNICATIONS AND WORKING RELATIONSHIPS

The postholder will be required to communicate with all levels of staff across the Trust.

They will be required to liaise with external bodies as required.

Person Specification

Experience

Essential

Previous experience in an administrative role within a healthcare or governance setting.

Special Requirements

Essential

Previous experience in an administrative role within a healthcare or governance setting.
Experience of working with incident reporting systems.
Experience in minute-taking and preparing meeting documentation
Able to travel to meet the requirements of the role

Qualifications

Essential

NVQ3 or equivalent demonstrable experience
GCSEs (or equivalent)
Working knowledge of clinical governance & quality issues in health care

Special Skills & Knowledge

Essential

Strong IT skills, including proficiency in Microsoft Office (Word, Excel, Outlook).
Excellent written and verbal communication.
Ability to manage and prioritise workloads independently.
Attention to detail and accuracy in data handling.

Person Specification

Experience

Essential

Previous experience in an administrative role within a healthcare or governance setting.

Special Requirements

Essential

Previous experience in an administrative role within a healthcare or governance setting.
Experience of working with incident reporting systems.
Experience in minute-taking and preparing meeting documentation
Able to travel to meet the requirements of the role

Qualifications

Essential

NVQ3 or equivalent demonstrable experience
GCSEs (or equivalent)
Working knowledge of clinical governance & quality issues in health care

Special Skills & Knowledge

Essential

Strong IT skills, including proficiency in Microsoft Office (Word, Excel, Outlook).
Excellent written and verbal communication.
Ability to manage and prioritise workloads independently.
Attention to detail and accuracy in data handling.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

University Hospital Of North Durham

North Road

Durham

DH1 5TW

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

University Hospital Of North Durham

North Road

Durham

DH1 5TW

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)