Job summary
County Durham and Darlington NHS Foundation Trust is one of
the largest integrated care providers in England, serving a population of
around 600,000 people. We are a high performing organisation with a track
record of success.
Community Services are looking to recruit an Administrative
Manager for Allied Health Professional Services, providing line management of
secretarial and administrative staff across a number of sites
Main duties of the job
The role will provide leadership and management of Community
Services administrative staff within AHP Central Admin, Community Hospitals,
Community Therapies, Wheelchair Service, AHP secretaries and AHP clinic
Receptions. Working within allocated budgets to ensure that the needs of the
teams are met.
They will co-ordinate administrative and secretarial
services including administrative Team Leads
Line management of secretarial and administrative staff
including administrative Team Leads
Undertaking the management of projects,
gathering information and/or undertaking enquiries
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
Full Job Descriptions can be found in the adverts supporting documents
Over reliance on
AI-generated content is discouraged and may diminish the applicant's chances of
success
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
From April 9th 2025 - Healthcare assistants - You must have a minimum of two years
of experience working within the NHS as a HCA for the Trust to consider
sponsorship (we will only consider sponsorship if you meet this criteria and
have a current visa expiring within 3 months)
Job description
Job responsibilities
Collate information
and provide detailed briefings/report in preparation for meetings with key
stakeholders and external organisations.
Manage leave, absence,
mileage and time/flexi
sheets etc for
staff directly line managed.
Authorised signatory for time sheets, travel expenses etc.
Ensure the implementation of
best practice and
standardise office systems
and processes.
Ensure admin staff undertake mandatory training
Manage offices being the key link for all health and safety,
fire, security estates and facilities issues.
Provide induction, advice and training to new members of
staff as required.
Responsible for management of absence, discipline,
grievance, recruitment and selection and performance management issues.
Undertake appraisals for staff directly line managed.
Act as a coach and mentor to others, undertaking Training
Needs Analyses and co-ordinating training provision across the service.
Day to day management of the care groups Admin Team Leaders
Liaise with other Admin Managers and Team Leaders to
identify service requirements, gaps and surplus, and assess feasibility of
joint provision, as appropriate.
Represent the admin function at appropriate groups and
forums
Undertake a range of management duties simultaneously to
ensure the smooth running of the service and commensurate with the band
Job description
Job responsibilities
Collate information
and provide detailed briefings/report in preparation for meetings with key
stakeholders and external organisations.
Manage leave, absence,
mileage and time/flexi
sheets etc for
staff directly line managed.
Authorised signatory for time sheets, travel expenses etc.
Ensure the implementation of
best practice and
standardise office systems
and processes.
Ensure admin staff undertake mandatory training
Manage offices being the key link for all health and safety,
fire, security estates and facilities issues.
Provide induction, advice and training to new members of
staff as required.
Responsible for management of absence, discipline,
grievance, recruitment and selection and performance management issues.
Undertake appraisals for staff directly line managed.
Act as a coach and mentor to others, undertaking Training
Needs Analyses and co-ordinating training provision across the service.
Day to day management of the care groups Admin Team Leaders
Liaise with other Admin Managers and Team Leaders to
identify service requirements, gaps and surplus, and assess feasibility of
joint provision, as appropriate.
Represent the admin function at appropriate groups and
forums
Undertake a range of management duties simultaneously to
ensure the smooth running of the service and commensurate with the band
Person Specification
Experience
Essential
- Experience of working across a variety of specialities
- Experience in supervising/training and managing staff and dealing with complex staffing issues
- Experience in planning and organising complex meetings
- Experience in attending and recording minutes of meetings accurately
- Experience of developing, monitoring and managing office systems i.e. SOPs
- Experience in a clinical/ NHS environment.
- Previous administration experience working in a busy administration role
- Knowledge of administrative procedures
- Understanding of medical terminology
Desirable
- Experience in effective integrated team working within the NHS
- Experience of audit for monitoring and evaluating services
Special Skills and Knowledge
Essential
- Knowledge of trusts policies and
- procedures, particularly HR management
- policies and procedures and to be able to
- advise other staff
- Proficient IT skills and experience of using a wide range of software packages e.g. PowerPoint, Excel, and Microsoft Word
- Comprehensive knowledge of secretarial and administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines.
- Develop, adapt and improve office systems in a changing environment.
- Working knowledge of clinical/ service terminology
- Committed to quality customer care / delivering excellent customer service.
- Effective interpersonal skills
- Evidence of effective communication skills and demonstrate both excellent verbal and written comprehension skill.
- Ability to maintain and develop communication links with senior officers in other organisations.
- Knowledge of Data Protection and Caldicott Principles and demonstrate understanding of confidentiality and the associated legal and policy requirements
- Demonstrate good organisational and diary management skills to include co-ordination of meetings and associated duties, including taking minutes
- Able to use own initiative to resolve routine queries, in line with departmental procedures.
- Able to work with minimal supervision following set procedures.
- Able to organise own workload and prioritise, often under pressure and demonstrate good time management skills
- Flexible approach to work and adaptable to change.
- Team worker
- Ability to support staff through periods of organisational change
Desirable
- In depth knowledge of Clinical Commissioning Groups, Local Authority and a working knowledge of District Council Business
- An understanding of the various IT packages and systems in use across the agencies
Qualifications
Essential
- Good Standard of education - minimum of 4 GCSEs (or equivalent) at Grade C or above including English Language
- Educated to degree standard or equivalent experience
- Educated to at least NVQ Level 4 in Business Administration or equivalent knowledge/experience (or working towards)
- Evidence of continuing professional development
Desirable
- Management Course
- Leadership Course
Special Requirements
Essential
- Ability to travel independently across Trust sites to fulfill the requirements of the post
Person Specification
Experience
Essential
- Experience of working across a variety of specialities
- Experience in supervising/training and managing staff and dealing with complex staffing issues
- Experience in planning and organising complex meetings
- Experience in attending and recording minutes of meetings accurately
- Experience of developing, monitoring and managing office systems i.e. SOPs
- Experience in a clinical/ NHS environment.
- Previous administration experience working in a busy administration role
- Knowledge of administrative procedures
- Understanding of medical terminology
Desirable
- Experience in effective integrated team working within the NHS
- Experience of audit for monitoring and evaluating services
Special Skills and Knowledge
Essential
- Knowledge of trusts policies and
- procedures, particularly HR management
- policies and procedures and to be able to
- advise other staff
- Proficient IT skills and experience of using a wide range of software packages e.g. PowerPoint, Excel, and Microsoft Word
- Comprehensive knowledge of secretarial and administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines.
- Develop, adapt and improve office systems in a changing environment.
- Working knowledge of clinical/ service terminology
- Committed to quality customer care / delivering excellent customer service.
- Effective interpersonal skills
- Evidence of effective communication skills and demonstrate both excellent verbal and written comprehension skill.
- Ability to maintain and develop communication links with senior officers in other organisations.
- Knowledge of Data Protection and Caldicott Principles and demonstrate understanding of confidentiality and the associated legal and policy requirements
- Demonstrate good organisational and diary management skills to include co-ordination of meetings and associated duties, including taking minutes
- Able to use own initiative to resolve routine queries, in line with departmental procedures.
- Able to work with minimal supervision following set procedures.
- Able to organise own workload and prioritise, often under pressure and demonstrate good time management skills
- Flexible approach to work and adaptable to change.
- Team worker
- Ability to support staff through periods of organisational change
Desirable
- In depth knowledge of Clinical Commissioning Groups, Local Authority and a working knowledge of District Council Business
- An understanding of the various IT packages and systems in use across the agencies
Qualifications
Essential
- Good Standard of education - minimum of 4 GCSEs (or equivalent) at Grade C or above including English Language
- Educated to degree standard or equivalent experience
- Educated to at least NVQ Level 4 in Business Administration or equivalent knowledge/experience (or working towards)
- Evidence of continuing professional development
Desirable
- Management Course
- Leadership Course
Special Requirements
Essential
- Ability to travel independently across Trust sites to fulfill the requirements of the post
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Bishop Auckland General Hospital
Cockton Hill Road
Bishop Auckland
County Durham
DL14 6AD
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
