Administrator

Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

Administration in clinics

1. Manage the flow of patients and patient information into clinics, to ensure the patient and appropriate health records are ready for the consultation

2. Provide a courteous and non-judgmental reception to clients

3. Carry out stock control of items liable to expiry dates, to ensure optimum safety

Healthcare Assistance

1. Undertake treatments, technical support and phlebotomy as requested within their assessed competence

2. Assist clinical staff in procedures including chaperoning

3. Undertake basic observations/procedures as directed by clinical staff

4. Manage distressed, abusive and/or complaining patients, relatives or carers, referring to a senior member of staff or security officer where necessary

General Administration

1. Report any untoward incidents/complaints to the nurse in charge without delay, to support a safe environment for visitors and staff in accordance with trust health and safety policy, reporting contemporaneously any untoward incidents

2. Maintains organised and accurate clinic filing systems so patients records are easily and correctly retrieved, identifying & assisting in preparing files for archiving as required

3. Arranges appointments for clients face to face, over the telephone and online

4. Maintains filing of information and patients notes

5. As directed by Sexual Health Nurse, ensures stationery, stock items and equipment are kept stocked up, reorder as appropriate

6. Arranges cover for Doctors and Nurses as instructed and follow procedures for correct completion of timesheets, leave requests, absence reporting, reporting incidents.

7. Accurately collects (manual or electronically) statistical information as directed by nurse/management

8. Assists in opening, operating and locking up of premises in conjunction with other professional staff ensuring health and safety and fire policies are followed.

9. Assists in preparation of advance clinic rota for central administration

10. Ensures correspondence to clinic staff is seen by all and filed in designated files

General Duties

1. To perform any other duties appropriate to the grade of this post

2. To maintain personal and professional standards to ensure professional credibility.

3. Support the delivery of all areas of the sexual health specification as demand dictates

4. The post holder may be required to undertake other duties within the commensurate with the grade and experience.

Person Specification

Special Requirements

Essential

• The ability to work in a flexible way, including evenings and weekends.
• Ability to travel independently to fulfill the requirements of the post.

Qualifications

Essential

• Good standard of general education, 5 GCSEs or equivalent or
• NVQ level 2 in business administration, health or relevant area or willing to work towards within 12 months (or equivalent qualification/experience).

Desirable

• Training that includes the principles of Delay.
• Completion of recognised HCA training programme.
• Basic life support/first aid training.

Experience

Essential

• Experience working unsupervised.

Desirable

• Experience of working within a sexual health or contraception setting.
• Experience working in an NHS setting.

Special Skills and Knowledge

Essential

• Good oral and written communication skills.
• Competent use of IT.
• Able to demonstrate a high level of enthusiasm and commitment.
• Able to work flexibly under pressure, rapid pace, and with an unpredictable work pattern.
• Self-starter, able to work independently, on own initiative and to deadlines.
• Ability to plan and organise workload to ensure safe service provision.
• Team player.

Desirable

• General sexual health, contraception knowledge.
• Knowledge of policies and procedures surrounding care of young people under 16.
• Awareness of the principles of confidentiality and relevant policies.

Values & Behaviours

Essential

• Patient Focused: Understands how their role impacts on the patient journey, and a willingness to place the patient at the centre of what they do.
• Achieving Results: Experience of successfully working to deadlines and completing tasks.
• Inspirational Leadership: Keen to develop themselves and others, open to new ideas and willing to share their experience with others.
• Maximising Value: Takes ownership of problems and does not overly complicate matters or involve colleagues unnecessarily.
• Working Together: Approachable and able to build relationships with a wide variety of colleagues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

University Hospital Of North Durham

North Road

Durham

DH1 5TW

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)