County Durham & Darlington NHS Foundation Trust

B2 Appointments Administrator

The closing date is 20 June 2025

Job summary

This is an exciting opportunity to support the new Lung Cancer Screening Programme (LCS) in County Durham. The purpose of the programme is to enable the early detection of lung cancer in order to save lives.

This role is to arrange appointments for the Targeted Lung Health Check.

Interviews will be held on the 27th June 2025

Main duties of the job

You will be responsible for contacting patients to arrange an appointment via letter or telephone, ensuring that all appointments are booked in accordance within TLHC timescales and manage administrative tasks associated with appointments booked via the TLHC administrative system.

You may also book review appointments via Worklists and as requested via proforma.

There is also a requirement to take calls from TLHC participants, dealing with appointment queries or documenting messages for the clinical team.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Full Job Descriptions can be found in the adverts supporting documents.

Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

From April 9th 2025 - Healthcare assistants - You must have a minimum of two years of experience working within the NHS as a HCA for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months).

Date posted

06 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

C9439-2526-0270

Job locations

The Greenhouse

Greencroft Industrial Estate

Stanley

DH9 7XP

Job description

Job responsibilities

To book new and review appointments as indicated by the project manager and clinical team.

To re-allocate appointments from the Reserve Appointments Worklist.

To contact patients by telephone for short notice appointment cancellations.

To ensure that all appointments which require cancelling or amending are reallocated for patients.

To rebook patients from cancelled clinics and inform patient either by telephone or letter, as appropriate.

Ensure all Trust and departmental policies and procedures are adhered to to ensure standards are maintained in the department and all tasks carried out correctly and within the correct timescales.

Ensure all demographic information is collected and updated.

Take telephone calls from TLHC participants, dealing with appointment queries, documenting messages and passing to the clinical team for action.