Job summary
An
opportunity has arisen for a full time Ward Clerk within County Durham &
Darlington NHS Foundation Trust based at University Hospital North Durham.
The purpose of the role is
to provide general clerical, administrative and reception duties to the Acute
Medical Unit.
The successful applicant will
be expected to work both as part of a team and to use their own initiative and
work unsupervised to ensure the effective co-ordination of duties.
Previous
clerical experience and knowledge of the healthcare environment is
essential.
Main duties of the job
To provide administrative and clerical support
to the Acute Medical Unit to facilitate the efficient functioning of the
service.
Working 12 hours day shifts
ensures continuity of care.
Welcoming patients and
visitors onto the Acute Medical Unit ensuring a friendly, kind, caring
introduction.
Working
along side a friendly welcoming team to ensure patients receive the very best
experience.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full Job Descriptions can be found in the adverts supporting documents.
Over reliance on
AI-generated content is discouraged and may diminish the applicant's chances of
success.
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
From April 9th 2025 - Healthcare assistants - You must have a minimum of two years
of experience working within the NHS as a HCA for the Trust to consider
sponsorship (we will only consider sponsorship if you meet this criteria and
have a current visa expiring within 3 months).
Job description
Job responsibilities
To
undertake a full range of reception duties as requested by line manager.
To liaise with
consultants, secretaries and other support services to ensure that patient
enquiries and appointments are dealt with in an efficient manner.
To deal with telephone and
visitor enquiries; taking messages as appropriate and referring calls and
enquiries to the most appropriate person.
To meet and greet all
visitors to the department, ascertaining the purpose of the visit whilst
ensuring that confidentiality is always maintained.
Undertake the
administration of admissions, transfers and discharge of patients in real time
using the appropriate systems.
To participate in the
validation of system data to ensure that the data held is up-to-date, accurate
and recorded appropriately; to support the monitoring of the Trust targets and
adherence to the varying policies and procedures; including VTE assessment and
Electronic Discharge Letter monitoring.
To ensure work areas are
kept clean, tidy, and welcoming at all times.
To contribute to prudent
stock control/maintenance.
To be aware of resource
constraints and the importance of working within budget.
Any
other duty as requested by the nurse in charge of the department within the
scope of the role.
Job description
Job responsibilities
To
undertake a full range of reception duties as requested by line manager.
To liaise with
consultants, secretaries and other support services to ensure that patient
enquiries and appointments are dealt with in an efficient manner.
To deal with telephone and
visitor enquiries; taking messages as appropriate and referring calls and
enquiries to the most appropriate person.
To meet and greet all
visitors to the department, ascertaining the purpose of the visit whilst
ensuring that confidentiality is always maintained.
Undertake the
administration of admissions, transfers and discharge of patients in real time
using the appropriate systems.
To participate in the
validation of system data to ensure that the data held is up-to-date, accurate
and recorded appropriately; to support the monitoring of the Trust targets and
adherence to the varying policies and procedures; including VTE assessment and
Electronic Discharge Letter monitoring.
To ensure work areas are
kept clean, tidy, and welcoming at all times.
To contribute to prudent
stock control/maintenance.
To be aware of resource
constraints and the importance of working within budget.
Any
other duty as requested by the nurse in charge of the department within the
scope of the role.
Person Specification
Qualifications
Essential
- GCSE Maths and English or equivalent knowledge or experience.
Experience
Desirable
- Previous experience in a healthcare setting.
Special Skills & Knowledge
Essential
- Computer literacy and keyboard skills.
- Organisational skills.
- Ability to prioritise.
- Understanding of data protection.
- Excellent verbal and written communication skills.
- Confident telephone manner.
Desirable
- Ability to understand medical terminology.
- Ability to converse with all levels of authority.
Special Requirements
Essential
- Flexible, dependable, punctual, empathetic, tactful and sensitive.
- Clear, legible handwriting.
- Friendly persona.
- Able to work as part of a team.
- Able to use own initiative and work unsupervised.
Person Specification
Qualifications
Essential
- GCSE Maths and English or equivalent knowledge or experience.
Experience
Desirable
- Previous experience in a healthcare setting.
Special Skills & Knowledge
Essential
- Computer literacy and keyboard skills.
- Organisational skills.
- Ability to prioritise.
- Understanding of data protection.
- Excellent verbal and written communication skills.
- Confident telephone manner.
Desirable
- Ability to understand medical terminology.
- Ability to converse with all levels of authority.
Special Requirements
Essential
- Flexible, dependable, punctual, empathetic, tactful and sensitive.
- Clear, legible handwriting.
- Friendly persona.
- Able to work as part of a team.
- Able to use own initiative and work unsupervised.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
